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Yyyyyy x. yyyyyy

- 7500 S IH 35 Apt 1114 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Sales/Account /Customer Service/E-commerce Management

Qualifications Profile


    Self-assured, dynamic, and results-driven management professional with more than 6 years providing high-performance sales, account management, and customer service in the online retail and telecommunications industries..

-    Proven dedication to process efficiencies and outstanding customer service that enable the business to achieve cost and service quality advantages while maintaining sales leadership across highly competitive markets.

-    Detail-oriented, analytical and methodical with critical thinking to resolve work issues involving account maintenance, pricing and sales profitability, and professional relationships even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Exceptional people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise

Marketing & Sales Management

    B2B/B2C Sales Management

    Sales Profitability Management

    Multiple Account Management

    Customer Service Management

    Product Branding & Positioning

    Merchandise Inventory Management

Business Operations Management

    Strategic Planning & Execution

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Business Development

    Profitability Management

    Staff Supervision & Training


Professional Experience


BOOKING.COM (A Priceline Group Affiliate)

Partner Services Account Manager (Market Manager) Chicago, IL Apr 2016 Apr 2017

    Managed and grew an account portfolio generating over $60M annually from nearly 1200 partners, monitoring growth on a quarterly basis against forecast, and winning 15 new recent partners quarterly (acquisition) through aggressing mix of cold calling and warm leads, exceeding targets by adding 20 + new partners per quarter on average.

    Served as Project Lead in reopening websites or formerly non-performing hotels and other restored businesses, re-activating 40% of given closed portfolio that exceeded targets by 60%.

    Attended tradeshows to promote company products and services.

    Served as pricing specialist (project leader) resolving pricing issues, executing pricing strategies that maintained market competitiveness, bringing down parity on office level from 36% to 29%.

Account Executive Chicago, IL Jan Apr 2016

    Developed and executed marketing strategies, collaborating with advertising and promotion managers in achieving an incremental. 10% conversion (100 partners targeted), coordinating promotional activities and participation in trade shows, involving developers, advertisers, and production managers to bring higher market visibility of products and services in target markets.

Senior Customer Service Executive Grand Rapids, MI May 2014 Jan 2016

    Established and executed market-driven communication plan that enabled a synergistic approach to managing sales budgets, product pricing and sales profitability, initiating review and modification of plan as needed, and monitoring performance of team members for feedback and improvement.

    Managed projects and assigned resources to ensure expected deliverables adhered to budgets, timelines and specifications, while mentoring team members to achieve performance expectations in complex project tasks.

Customer Service Executive Apr 2013 May 2014

    Interacted professionally with individual and corporate accounts to identify and address unmet needs, resolving customer issues, and handling an average of 250 customers on a weekly average.


Boost Mobile (Sprint) Grand Rapids, Michigan

Retail Sales Consultant Aug 2010 Oct 2011

    Increased company sales by 20% month over month through aggressive company promotions, proactive merchandise inventory management, and exceptional customer service in handling issues and complaints that restored patronage.



Liasion Linguistics Grand Rapids, MI Interpreter Jan 2012 May 2013




B.S. in Business Administration, DAVENPORT UNIVERSITY Grand Rapids, MI (2014)


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