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Staffing Scheduling Inventory Management Financial Administration
Spreadsheets Account Management Team Leadership Report Preparation
Considerable strengths in all aspects of administrative operations leadership including scheduling, billing, staffing, sales, marketing, inventory control, customer service, and personnel management.
Able to contribute well-honed communication skills toward effectively liaising between executives and internal/external stakeholders in support of achieving objectives.
Excel at managing multiple concurrent tasks to meet timelines and aggressive performance goals.
Skilled at maintaining spreadsheets and databases to track critical business information.
Continuously seek out and implement novel approaches to streamline administrative, financial, and operational processes.
Outstanding skills in developing, promoting, and maintaining a cohesive workplace environment.
Constantly adhere to defined rules, protocols, standards, and requirements for quality assurance.
Possess exemplary problem solving, report writing, planning, and organizational skills.
Highly regarded for polished interpersonal skills, positive attitude, multi-tasking abilities, confidence, and prioritization skills.
Spine Care, Dr. Stanley C. Jones; Dr. Juan Martin, Houston, Texas, 2016 to 2017
Spearheaded daily office operations including staffing/hiring, employee scheduling, payroll, daily deposits, ledger balancing, patient relations, and regulatory compliance.
Skyrocketed patient volume and revenue by nearly 300% within first three months via high-impact business development strategies including establishing strong online presence through use of social media, SEO, and AdWords.
Attracted potential patients by coordinating informative wellness events to introduce new services and promote benefits of spine related health care.
Captured considerable cost savings and efficiency improvements by instituting practice management software and EMR solutions to achieve a paperless office.
Tracked and maintained inventory of medical equipment and devices, prepared regular reports, and oversaw DME billing and medical coding.
Thoroughly reviewed claims for accuracy, corrected discrepancies in billing, conducted patient device fittings, and renegotiated payer contracts with Cigna, Aetna, Blue Cross Blue Shield, and Humana.
Dixon Golf, Houston, Texas, 2015 to 2016
Ranked as top closer for Western territory on four occasions and among top 15 Territory Managers overall for sales performance.
Recruited, hired, trained, motivated, and developed North Houston territory team of 17 representatives.
Assigned sales goals, formulated marketing plan, and conducted weekly team meetings via phone and online to provide motivation, constructive feedback, and coaching.
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Professional Experience continued
OneWest Bank / Randstad, Austin, Texas, 2015
Claims Administrator Specialist IV / Foreclosure Affidavits Specialist IV
Prepared, reviewed, and audited legal affidavits for early foreclosure process with keen attention to accuracy and efficiency.
Methodically performed audits on initial claims filed with HUD to ensure rigorous compliance.
Analyzed and researched assigned claims to determine eligibility for additional fund reimbursement.
Followed up with clients and law firms in writing and via phone to optimize office workflow, quality control, client satisfaction, and business continuity.
Impulse Clothing Boutique, Brighton, Michigan, 2010 to 2015
Sales & Marketing Assistant
Supported and executed sales and marketing operations by hosting promotional events in-store and offsite, assisting customers in product selection, devising spreadsheets to monitor and replenish inventory, maintaining social media sites, and orchestrating visually-appealing merchandise displays.
Processed cash and credit payments, accurately balanced credits/debits, tracked sales activity, and performed ongoing follow-up to optimize customer satisfaction and sales.
Demonstrated exemplary goal setting expertise in receiving #1 sales award 46 out of 51 months.
Real Estate License
Allied Business School Online in progress
Candidate, Bachelor of Business Management, Finance
Baker College Accelerated Program - Online
Lumbar Laminectomy, Microdiscectomy, Bone Marrow Aspiration:
Elite Hospital of Surgical Excellence, Houston, TX, 2016
Mission Community Hospital, Panarama City, CA, 2014
Hurricane Harvey Relief Personally collected 200+ pounds of donation items and participated in Houston area damage clean-up
Detroit2Austin Orchestrated fundraising event to benefit local Coalition of Dwarf Advocacy and Healing Vercammen Hearts
Oracle, Microsoft Office (Word, Access, Excel, PowerPoint, Outlook), BlackKnight, IReSS, NetSuite,
Branch Capture, Fiserv, Hermit, AdvancedMD, ADP
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