Accomplished sales and customer service with a work history of consistently exceeding performance goals.

  Natural leader with a proven track record of building teams and enabling employee to flourish.

  Outstanding ability to identify top talent and groom associates for promotions to higher positions.

  Stellar listening, verbal communication and interpersonal skills to gain the trust of key stakeholders.

  Proactively identified problems in real time and implemented favorable solutions.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

Revenue Generation Team Building/Leadership Staff Management/Training

Budget Management Sales Training Programs Strategic Planning

Customer Service Sales Incentive Programs Consumer Lending

CoreFirst Bank and Trust (formerly, Commerce Bank & Trust) 1999-Present

Retail Sales Manager, Kansas and Colorado (2015-Present)

  Lead more than 100 employees to provide stellar service at retail banking sites in Kansas and Colorado.

  Manage all sales, service and operations functions at up to 20 different branch locations.

  Develop and modify the sales and service training programs for all retail employees.

  Currently serve as primary coach for all branch managers and lead branch managers.

  Led Lending 101, a course to certify all new retail consumer lenders.

  Ensure associates are meeting or exceeding consumer lending sales production goals.

Accomplishments:

  Led 2015 team to double retail lending volume over 2014, besting the annual goal by 37% and achieving an all-time customer service annual rating of 95%.

  Achieved the highest rankings (excellent) over five years during Leadership Effectiveness Training.

  As leader of an in-store supermarket branch, outperformed much larger branches across all KPIs.

Major Initiative New Training Programs:

  Co-wrote sales training classes for all retail employees, including CoreFirst Way of Retail Management, CoreFirst Way of Sales and CoreFirst Way of Referrals.

  Created the first ever retail video training series in the company s history.

  Helped develop and lead training of two new courses in 2015: New Account Opening Process and New Account Sales Class.

CoreFirst Bank and Trust (formerly, Commerce Bank & Trust) continued from page 1 1999-Present

Retail Sales Manager, Kansas and Colorado (2015-Present)

Major Initiative New Sales Measurement Programs:

  Designed a new sales incentive program for retail employees.

  Created a retail scorecard in 2015 to measure sales and service performance for all retail employees.

  Led a team to develop Retail Expectations to measure employee operational efficiency.

  Developed CoreFirst Retail Expectations to identify employee conduct and accountability.

Previous Roles at the company:

Retail Market Manager, Topeka, KS Market (2013-2014)

Sales Retail Market Manager, East Market (2010-2012)

Retail Market Manager, West Region (2006-2009)

Retail Branch Sales Manager (1999-2005)

  Completed all required classes for American Institute of Banking (AIB) Certificate Topeka, KS

  Life and Health Insurance Agent License, State of Kansas

  Volunteer up to 40 hours per month to assist families requiring counseling.

  Member, Junior Achievement; Topeka Chamber of Commerce; Downtown Topeka Inca; United Way; and Topeka 501 Schools.

  Served as a Project Accountant to help religious organizations (projects from $100,000-$750,000).

  Volunteered services for three local or regional conventions per year attended by up to 16,000 participants, including overseeing up to 500 volunteers per event.