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Yyyyyy x. yyyyyy

5251 SW 133rd Ave. | Miramar, XXXXXX xxxxxx xxx-xxx-xxxx |


Results-oriented, success-driven Technology Expert with experience in successfully coordinating IT functions focused on driving organizational satisfaction. Possess more than18 years of experience as a deliverer of superb service and support in diverse, fast-paced working environments. Skilled in working with people of all levels using a proven approach to problem solving and process improvement. Quick learner with the ability to work in a fast-paced environment both independently and with a team. Accrued a multitude of technical skills over the course of career, as well as demonstrated a notable ability to support and maintain business objectives. Eager to continue a successful career as a leader and integral staff member; targeting a Senior Manager position in the IT sector that will allow for use of skills, engagement in professional challenges and offer opportunities for career growth.


Key Areas of Expertise


Software Requirement Analysis | Database Design | Development | Testing | Quality Assurance | Client/Server Applications Support

Healthcare Industry Acumen | Web Development | Packages, Stored Procedures, Functions, Cursors, and Triggers | Service Delivery Decision Making | Interpersonal Communication | Leadership | Problem Solving | Process Improvement | Strategic Planning




Programming C, C++, PL/SQL, PRO*C

Operating Systems Unix, MS-DOS, Windows NT/98/95

Database Oracle 11G

Tools Developer/2000, Oracle Forms 6i/5.0/4.5, Oracle Reports 6i/3.0/2.5, SQL Forms 2.3, SQL

Forms 3.0, Report Writer 1.1, Graphics 2.5, Procedure Builder, Crystal Reports 9

Web Development HTML 4.0, DHTML, JavaScript, Oracle Web Server, ASP, Xxxxxxash, Microsoft FrontPage Express,

Dreamweaver, Adobe Photoshop

RAD Oracle Apex

Healthcare NextGen EMR/EPM 5.3.38

Data Stage IBM Data Stage

Additional English Wizard, Enterprise Manager, Xxxxxxash, Forms6i, Java, Oracle 7.0, Oracle 8/7.3, Oracle 9i, Oracle Forms

4.5, Oracle Forms 5.0/4.5, Pl/SQL, Pro*C, Reports6i, SQL*Loader


Professional Experience


Tracfone Wireless | Manager, Lifeline Billing (2016-Present)

         Thrive in a lively team setting to troubleshoot database challenges that are both complex in scope and magnitude

         Work intensively with SafeLink, a government program to benefit groups of low-income consumers; includes invoicing for the program at over $40M monthly, as well as development of policies

         Head user and regression testing effort for CRs and projects

         Analyze and xxxxxxesh out complex rules and systemic procedures to ensure accurate, timely reporting in submitting reimbursement claims

         Reconcile activity between TracFone and qualification third-party data hosted by VMBC or SOLIX, as well as the NLAD and XEROX database hosted by USAC

         Complete root cause analysis to review code, note issues and offer suggestions for enhancements technical requirements 

         Refine the system to bolster operational effectiveness and reduce or eliminate deficiencies to fuel continued invoicing improvements

         Create and set into motion intricate data reconciliations between internal Oracle Database Tables and Data Warehouse sources, as well as external sources, e.g. FCC, USAC, NLAD, VMBC, SOLIX, XEROX, TXLAD and PMP


Manager, Back Office Applications & Agent Support (2014-2016)

         Designed and established Apex applications for user and dealer management, as well as self-help tools for internal business units

         Played a pivotal role in BRM implementation at the inaugural phase

         Supervised and guided a team of 10 Developers, including an Agent Support Team

         Delegated workxxxxxxows and aided the Support Team in fielding customer transactions with precision, efficacy and timeliness

         Oversaw projects at all phases, change requests for back-office applications, along with Agent Support applications

         Organized and facilitated testing for all development and post production implementations


Practice Lead, Back Office Applications (2012-2014)

         Offered sound technical and functional support to areas including PBE, B2B and Billing

         Revamped and carefully maintained the Sweep Fix project; updated customer data and rectified any related issues

         Made transactional and schematic amendments to the 1052 Form for instant customer data repair

         Designed and introduced Apex self-help applications for several business units that yielded a reduction in man-hours and wait time from other departments in order to comprehensively address all stated needs with timeliness

            Yyyyyy x. yyyyyy


Practice Lead, Back Office Applications (Continued)

         Designed and developed Data Stage jobs for proactively resolving production issues concerned to customer transactions in activation/reactivation/redemption

         Managed team by delegating tasks

         Participated in B2B and BRM analysis and data model design


Lead CRM Applications (2012)

         Led the creation of a 1052 package used to process the majority of customer transaction failures attributed to data concerns

         Served in an integral capacity to develop and eventually automate the sweep fix process

         Created standalone Apex applications used to enroll and de-enroll customers on different TracFone plans and internal use applications

         Managed and mentored a six-person application support team

         Stored procedures to provide front-end APIs as part of the development process for PL and SQL functions

         Automated tasks including data feeds to generate reports


Clarify Administrator (2006-2012)

         Worked in a 24/7 on-call capacity to offer support

         Automated CRM use scripts that addressed both concerns from customers and Agents

         Liaised with other business units to streamline business transactions; included partnering with Operations Research and Data Integrity teams to note and fix root causes for high-impact data issues reported by customers

         Also worked diligently to proactively address data issues and ultimately slash levels of customer call volumes


Wellborn Clinic | Developer/Analyst (2005-2006)

         Focused on NextGen EMR, a Windows-based cutting-edge Electronic Medical Records enterprise practice management system created to support physician practices in improving care quality, as well as reduce risks, cut costs, and increase revenues

         Spearheaded the full integration with NextGen to allow for a single database, single log-in, consolidated reporting and maintenance offering

         Tested and chose templates for the Allergy and Behavioral Health departments via the NextGen Template builder; developed crucial items including the Mixing Sheet, Allergy Shot Schedule, Venom Shot Schedule, Skin Test-Inhalants and Skin Test-Foods

         Created documents for the aforementioned items using NextGen Document Builder; also created reports for the Allergy and Venom Shot Schedules using Crystal Reports 9


Savvy Software Solutions, Inc. | Web Developer (2003-2004)

         Designed and maintained the website for a consulting company involved in the placement of software professionals domestically

         Tirelessly worked to develop projects for domestic, international and outsourced clientele


Additional Experience


Database Programmer/Developer, GoldValley, 2002-2003

Programmer/Analyst, U.S. Army Safety Center, 1997-1999

Sales and Marketing System, Heilmen & Co., 1996-1997




Bachelor of Science, Computer Science & Engineering, University of Poona


Professional Development


Oracle Applications (Oracle Financials 11i/11.3/10.6/10 SC) Kernix Microsystems, India | Oracle 9i DBA - ILogic, India

Custom Course (Oracle Database Administration, Distributed Systems) Oracle Corporation

Oracle Web Server - Oracle Corporation, Atlanta, GA,

Focus on Writing | Focus on Excellence I and II

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