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Yyyyyy x. yyyyyy
5251 SW 133rd Ave. | Miramar, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Results-oriented, success-driven Technology Expert with experience in successfully coordinating IT functions focused on driving organizational satisfaction. Possess more than18 years of experience as a deliverer of superb service and support in diverse, fast-paced working environments. Skilled in working with people of all levels using a proven approach to problem solving and process improvement. Quick learner with the ability to work in a fast-paced environment both independently and with a team. Accrued a multitude of technical skills over the course of career, as well as demonstrated a notable ability to support and maintain business objectives. Eager to continue a successful career as a leader and integral staff member; targeting a Senior Manager position in the IT sector that will allow for use of skills, engagement in professional challenges and offer opportunities for career growth.
Key Areas of Expertise
Software Requirement Analysis | Database Design | Development | Testing | Quality Assurance | Client/Server Applications Support
Healthcare Industry Acumen | Web Development | Packages, Stored Procedures, Functions, Cursors, and Triggers | Service Delivery Decision Making | Interpersonal Communication | Leadership | Problem Solving | Process Improvement | Strategic Planning
Technology
Programming C, C++, PL/SQL, PRO*C
Operating Systems Unix, MS-DOS, Windows NT/98/95
Database Oracle 11G
Tools Developer/2000, Oracle Forms 6i/5.0/4.5, Oracle Reports 6i/3.0/2.5, SQL Forms 2.3, SQL
Forms 3.0, Report Writer 1.1, Graphics 2.5, Procedure Builder, Crystal Reports 9
Web Development HTML 4.0, DHTML, JavaScript, Oracle Web Server, ASP, Xxxxxxash, Microsoft FrontPage Express,
Dreamweaver, Adobe Photoshop
RAD Oracle Apex
Healthcare NextGen EMR/EPM 5.3.38
Data Stage IBM Data Stage
Additional English Wizard, Enterprise Manager, Xxxxxxash, Forms6i, Java, Oracle 7.0, Oracle 8/7.3, Oracle 9i, Oracle Forms
4.5, Oracle Forms 5.0/4.5, Pl/SQL, Pro*C, Reports6i, SQL*Loader
Professional Experience
Tracfone Wireless | Manager, Lifeline Billing (2016-Present)
Thrive in a lively team setting to troubleshoot database challenges that are both complex in scope and magnitude
Work intensively with SafeLink, a government program to benefit groups of low-income consumers; includes invoicing for the program at over $40M monthly, as well as development of policies
Head user and regression testing effort for CRs and projects
Analyze and xxxxxxesh out complex rules and systemic procedures to ensure accurate, timely reporting in submitting reimbursement claims
Reconcile activity between TracFone and qualification third-party data hosted by VMBC or SOLIX, as well as the NLAD and XEROX database hosted by USAC
Complete root cause analysis to review code, note issues and offer suggestions for enhancements technical requirements
Refine the system to bolster operational effectiveness and reduce or eliminate deficiencies to fuel continued invoicing improvements
Create and set into motion intricate data reconciliations between internal Oracle Database Tables and Data Warehouse sources, as well as external sources, e.g. FCC, USAC, NLAD, VMBC, SOLIX, XEROX, TXLAD and PMP
Manager, Back Office Applications & Agent Support (2014-2016)
Designed and established Apex applications for user and dealer management, as well as self-help tools for internal business units
Played a pivotal role in BRM implementation at the inaugural phase
Supervised and guided a team of 10 Developers, including an Agent Support Team
Delegated workxxxxxxows and aided the Support Team in fielding customer transactions with precision, efficacy and timeliness
Oversaw projects at all phases, change requests for back-office applications, along with Agent Support applications
Organized and facilitated testing for all development and post production implementations
Practice Lead, Back Office Applications (2012-2014)
Offered sound technical and functional support to areas including PBE, B2B and Billing
Revamped and carefully maintained the Sweep Fix project; updated customer data and rectified any related issues
Made transactional and schematic amendments to the 1052 Form for instant customer data repair
Designed and introduced Apex self-help applications for several business units that yielded a reduction in man-hours and wait time from other departments in order to comprehensively address all stated needs with timeliness
Yyyyyy x. yyyyyy
Continued
Practice Lead, Back Office Applications (Continued)
Designed and developed Data Stage jobs for proactively resolving production issues concerned to customer transactions in activation/reactivation/redemption
Managed team by delegating tasks
Participated in B2B and BRM analysis and data model design
Lead CRM Applications (2012)
Led the creation of a 1052 package used to process the majority of customer transaction failures attributed to data concerns
Served in an integral capacity to develop and eventually automate the sweep fix process
Created standalone Apex applications used to enroll and de-enroll customers on different TracFone plans and internal use applications
Managed and mentored a six-person application support team
Stored procedures to provide front-end APIs as part of the development process for PL and SQL functions
Automated tasks including data feeds to generate reports
Clarify Administrator (2006-2012)
Worked in a 24/7 on-call capacity to offer support
Automated CRM use scripts that addressed both concerns from customers and Agents
Liaised with other business units to streamline business transactions; included partnering with Operations Research and Data Integrity teams to note and fix root causes for high-impact data issues reported by customers
Also worked diligently to proactively address data issues and ultimately slash levels of customer call volumes
Wellborn Clinic | Developer/Analyst (2005-2006)
Focused on NextGen EMR, a Windows-based cutting-edge Electronic Medical Records enterprise practice management system created to support physician practices in improving care quality, as well as reduce risks, cut costs, and increase revenues
Spearheaded the full integration with NextGen to allow for a single database, single log-in, consolidated reporting and maintenance offering
Tested and chose templates for the Allergy and Behavioral Health departments via the NextGen Template builder; developed crucial items including the Mixing Sheet, Allergy Shot Schedule, Venom Shot Schedule, Skin Test-Inhalants and Skin Test-Foods
Created documents for the aforementioned items using NextGen Document Builder; also created reports for the Allergy and Venom Shot Schedules using Crystal Reports 9
Savvy Software Solutions, Inc. | Web Developer (2003-2004)
Designed and maintained the website for a consulting company involved in the placement of software professionals domestically
Tirelessly worked to develop projects for domestic, international and outsourced clientele
Additional Experience
Database Programmer/Developer, GoldValley, 2002-2003
Programmer/Analyst, U.S. Army Safety Center, 1997-1999
Sales and Marketing System, Heilmen & Co., 1996-1997
Education
Bachelor of Science, Computer Science & Engineering, University of Poona
Professional Development
Oracle Applications (Oracle Financials 11i/11.3/10.6/10 SC) Kernix Microsystems, India | Oracle 9i DBA - ILogic, India
Custom Course (Oracle Database Administration, Distributed Systems) Oracle Corporation
Oracle Web Server - Oracle Corporation, Atlanta, GA,
Focus on Writing | Focus on Excellence I and II
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