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Yyyyyy x. yyyyyy

Specialist in Managing Large-Scale Operations ~ Leader in Quality Customer Service ~ Expert in Lucrative Business Growth


2015 Cannoneer Circle | Xxxxxx, AK xxxxxx | (xxx-xxx-xxxx |


Dynamic, Results-Focused Leader Seeking Growth-Oriented Executive Role


  Top performer who makes decisions to reflect positively on multi-site business operations success in alignment with vision, values, and goals, and showcases a talent to see the big picture within diverse industries while driving multimillion-dollar operations and a history of growth and profits and initiating cost-reducing activities.

  Out-of-the-box thinker who showcases up-to-date knowledge of multi-industry trends while building beneficial relations with C-level executives, operations peers, stakeholders, vendors / suppliers, clients, and the community.

  Integral leader who excels at analyzing business needs; identifying lucrative growth opportunities; managing large-scale budgets; retaining clients; building social media presence; and attaining leverage in competitive markets.

  Ambitious self-starter who offers 20+ years of experience in complex financial analysis; generation of monthly reports; facilitation of diverse budgeting and accounting; and planning of all financial, staffing, and cost controls.


Professional Synopsis


United Blood Services, Xxxxxx, AK 2015 Present


District Director of Donor Care

District Operations | Financial Planning | Cost Controls | Budget Management | Contract Negotiations | Quality Control


  Play a vital role in directing operations in the maintenance of standards for donor interviewer / phlebotomy techniques required by SOPs, including managing full scope of the department while managing operations budget.

  Deliver solutions-oriented leadership to achieve high-quality service and product quality to meet key objectives.

  Recruit, train, mentor, and manage a team of personnel while upholding compliance with regulatory standards.

  Continually seek strategies to improve efficiencies, working conditions, customer satisfaction, and conflict resolution, along with facilitating targeted department quality management and performance per standards.

  Design and develop short- and long-term planning to meet changes in service and technology, along with effectively maintaining knowledge of changes and critical developments within the blood banking industry.


  Led 6 high-volume centers in 2 states, including Louisiana and Mississippi.

  Participated in annual budget preparation and ensured adherence to budgets.

  Coordinated and managed 120 staff, including 1 Director, 2 Managers, and 12 Supervisors.

  Spearheaded team initiatives to identify opportunities for growing conversion rate from 13% to 16%.


Blood Bank of Xxxxxx, Xxxxxx, AK 2012 2015


Director of Manufacturing & Hospital Services (2014 2015)

Operations Management | Financial Reports Analysis | Strategic Analysis | Budget Controls | Contract Negotiations


  Coordinated, budgeted, and managed operations of large Hospital Services, Manufacturing, Facilities, and General Services departments, including supervising 4 managers and 25 technical staff while delivering services excellence.

  Planned, developed, and evaluated organization s fiscal function and performance, including handling profit / loss.

  Prepared annual sales forecast of $12 million, annual budgets, and financial plans, along with managing fiscal activities of related departments encompassing an annual budget of $3 million with daily review of sales and refunds.

  Expertly analyzed financial reports / trends to assist CEO and Board of Directors in making sound decisions, including gathering, evaluating, and presenting quarterly financial sales reports with comprehensive breakdowns.

  Negotiated contracts for 21 local customer hospitals and 7 export contracts, including identifying local and out-of-state contract opportunities and managing import / export contracts for products and services, as well as developing contract amendments and facilitating timely contractual problem resolution to minimize impact of disruptions.

  Led targeted decision-making to ensure quality and service provisions while complying with state, federal, and additional applicable regulations, including managing oversight of policies, procedures, personnel, and financials.


  Successfully saved the company $250,000+ in annual expenses by identifying inefficient processes.

  Personally responsible for virtually all State-wide inventory management of blood and blood products.

  Served as Acting Incident Commander during emergency / disaster, including upholding responsibility for Emergency Operations Response Plan, setting Incident Command System priorities, and participating in Xxxxxx Partnership for Infrastructure Protection (APIP) / Joint Medical Emergency Group (JMEG) meetings.

  Expanded revenue channels and drove business growth by conducting feasibility studies and financial / business plans to define and capitalize on opportunities for launching new products, services, or ventures.



Yyyyyy x. yyyyyy Resume | Page Two (xxx-xxx-xxxx


Professional Synopsis (continued)


Blood Bank of Xxxxxx, Xxxxxx, AK (continued) 2012 2015


Assistant Director of Operations (2012 2014)

Multi-Department Management | Regulatory Compliance | Team Building | Safety / Quality Assurance | SOPs / Compliance


  Utilized broad scope of industry knowledge and dynamic business acumen toward directing forward-thinking Blood Bank of Xxxxxx s operations across multiple departments in compliance with goals and regulatory guidelines.

  Built and sustained a highly productive, top-performing team that embraces customer service and ownership for meeting recipient needs while working in coordination with collections to ensure patients needs are actively met.

  Participated as member of the blood bank s management team responsible for planning, program formulation, and decision-making with particular reference to the role, functions, and technical support of the manufacturing and distribution of blood products, including fostering a positive BBA image while enhancing customer relations.

  Liaised among department managers and staff to guarantee appropriate compliance with manufacturing and distribution processes, including ensuring optimal safety of products in compliance with FDA and AABB standards.

  Interfaced among Director of Operations to facilitate capital requests and other major expense needs for operations.

  Demonstrated proven knowledge of SOPs in all areas of Hospital Services and Manufacturing, including equipment maintenance and ensuring minimum disruptions to operations, as well as BBA building security system.

  Spearheaded development of customer-oriented teams by actively participating in team recruitment and hiring processes, along with promoting a positive work environment via evaluations and disciplinary review of key staff.


  Successfully upheld a positive image of BBA throughout the community and State of Xxxxxx.

  Proactively participated on the organization s Core Leadership Group to expand key operations.

  Ensured consistent compliance with OSHA regulations, cGMP principles, and internal BBA SOPs.

  Efficiently assisted BBA s Incident Commander as a BBA liaison during emergencies and / or crises.


Christo s Palace Restaurant, Seward, AK 1995 2011


Co-Owner | Manager

Operations Management | Million-Dollar Budget Control | Profit / Loss | Sales / Marketing | Team Building | Community Relations


  Strategically steered operations of this high-volume family business with a strong focus on customer service, cost control, team building, and lean manufacturing, including managing profit / loss while developing financial plans.

  Contributed sharp analytical abilities toward managing an annual budget of $1.1 million, along with handling comprehensive cost controls, payroll, and general accounting, and further managing accounts payable / receivable.

  Conceptualized, developed, and implemented innovative marketing campaigns to increase visibility of business, along with analyzing market demographics, defining target markets, and determining advertisement placement.

  Drove business growth by recruiting, training, mentoring, and managing a results-focused team of 50 employees, including cultivating a synergistic workplace environment by providing ongoing feedback and staff evaluations.

  Planned and managed significant remodeling programs to enhance facility ambiance, and redesigned all menus.


  Developed product expansion strategies while exploring critical business growth opportunities.

  Increased annual sales from $150,000 to $1.5 million while maintaining expenses below budget.

  Improved team productivity and morale via effective training programs to reduce turnover by 35%.

  Re-negotiated vendor / supplier terms to halt rampant waste and unify front- / back-of-house staff.

  Actively supported area events and charities via generous donation programs to create new business.

  Won 2001 s Business Site Improvement of the Year award given by the Seward Chamber of Commerce.




Master of Business Administration

University of Xxxxxx Xxxxxx


Bachelor of Business Administration (Management Concentration)

University of Xxxxxx Xxxxxx


Excellent Professional References Provided Upon Request

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