• Dynaxxxxxxc Leader who makes sound decisions to reflect positively on high-volume business operations in alignment with a company s vision, value, and goals to attain a competitive advantage, and uses proven skills gained from experience in rigorous restaurant / banquet industries to develop executable strategies to generate robust growth.
• Ambitious Self-Starter who rises above challenges to improve the bottom line and achieve winning outcomes, along with shaping high-perforxxxxxxng cultures with robust development programs to bring double-digit revenue results.
• Trilingual Communicator (English / Albanian / Italian) who develops synergistic relationships with executives, senior-level decision-makers, cross-functional professionals, and clients; who excels in autonomous and collaborative work environments; and who leads staff by example and with integrity to build strong teams to attain business objectives.

• Utilize broad scope of industry knowledge toward directing forward-thinking banquet center operations generating $2+ xxxxxxllion in annual sales, including planning and executing 150+ banquets, meetings, and catering events annually while coordinating sales, marketing, event logistics, quality and financial controls, client services, and facilities management.
• Drive operations growth by recruiting, interviewing, training, mentoring, and managing a top-perforxxxxxxng team of 50, including optixxxxxxzing use of personnel resources to achieve goals by planning and prioritizing weekly staff schedules.
• Continually deliver excellence in customer service by conducting pre-event meetings with clients and staff to assess event needs, and liaise among clients to showcase facilities, manage menu selection, and coordinate all room layouts.
• Ensure seamless adxxxxxxnistrative processes by handling payroll, benefits adxxxxxxnistration, and data / records management.

  Successfully boosted the company s net income by 24.95%.

  Actively built valuable social networks to locate qualified candidates.

  Analyzed staffing needs and initiated solutions-focused recruitment strategies.

  Promoted location to prospective clients via popular on-site tours and food tasting events.

  Transformed a passive workforce into a performance-based team producing more revenue for firm.

  Improved employee workflow productivity via effective organizational design and change management.

  Created new staff self-evaluation forms to focus on performance, competencies, engagement, and development.

• Strategically steered fast-paced restaurant operations generating $1+ xxxxxxllion in annual revenue, including recruiting, training, mentoring, and managing a customer service-focused team of 35 associates in meeting or exceeding key goals.
• Led targeted decision-making across all Front of House and Back of House operations by continually enhancing food and services quality while consistently delivering excellence in products to drive sales within a competitive marketplace.
• Built and sustained productive community relationships to foster customer loyalty, along with assertively managing restaurant operations with a focus on increasing sales and developing guest relations for repeat and referral business.
• Contributed knowledge of key foods and beverages, and participated in wine selections and tableside presentations.
• Collaborated with restaurant owners to conceptualize, develop, and implement strong advertising and promotional ads.

  Optixxxxxxzed overall profits by controlling daily food, beverage, and labor costs.

  Initiated lucrative negotiations with vendors to maxixxxxxxze bottom-line performance.

  Successfully built sales forecasts and schedules to reflect desired productivity targets.

  Reduced staff 13% in 2009 to maintain profits and generate double-digit sales growth.

  Exhibited talents in serving local celebrities, company executives, and government officials.

  Recognized as a highly successful restaurant manager in a Detroit Free Press featured article.

  Xxxxxxnixxxxxxzed loss and equipment xxxxxxsuse via proper restaurant supervision and staff training efforts.

  Rapidly advanced from previous Training Server (1999) and Manager (2003) roles to last-held position.

Master of Business Adxxxxxxnistration DeVry University Keller Graduate School of Management

Bachelor of Science in Physics Tirane University

Graduate Certificate in Health Services Management DeVry University Keller Graduate School of Management

Professional in Human Resources (PHR) HR Certification Institute

TAM (Techniques of Alcohol Management) Certified ￨ CPR Certified Cintas ￨ First Aid & Safety Certified Cintas

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.

To acquaint you with my background, I am a trilingual (English / Albanian / Italian) professional who offers experience in High-Volume Operations Management, Strategic Analysis / Planning, Profit / Loss, New Business Development, Start-Ups / Acquisitions, Contract Negotiations, and Process Redesign / Optixxxxxxzation. I am also highly skilled in Candidate Recruitment, Team Building, Training / Development, Organizational Restructure / Change, Payroll Operations, New Hire Orientations, and Benefits Adxxxxxxnistration, among other areas.

Currently, as a General Manager for the Italian American Banquet Center of Livonia, I expertly direct operations generating $2+ xxxxxxllion in annual sales, including planning and executing 150+ banquets, meetings, and catering events annually while coordinating sales, marketing, event logistics, quality and financial controls, client services, and facilities management. Within this role, I continually exceed customer service goals by conducting pre-event meetings with clients and staff to assess event needs, and liaise among clients to showcase facilities, manage menu selection, and coordinate all room layouts. During this time, I also recruit, train, mentor, and manage a team of 50; handle all scheduling; coordinate and complete payroll, and adxxxxxxnister benefits as required.

A sampling of my accomplishments include:

  Successfully boosting the company s net income by 24.95%.

  Actively building valuable social networks to locate qualified candidates.

  Analyzing staffing needs and initiating solutions-focused recruitment strategies.

  Promoting location to prospective clients via popular on-site tours and food tasting events.

  Transforxxxxxxng a passive workforce into a performance-based team producing more revenue for firm.

  Improving employee workflow productivity via effective organizational design and change management.

  Creating new staff self-evaluation forms to focus on performance, competencies, engagement, and development.

To complement this experience, please note that I earned an M.B.A. and Graduate Certificate in Health Services Management from DeVry University s Keller Graduate School of Management. I also am recognized as a Professional in Human Resources (PHR) and hold a B.S. in Physics.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional leadership experience.

As a proven leader, you will find that I am positioned to deliver both immediate and long-term results with a continued comxxxxxxtment to exceeding your team s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title ] position currently available within your company. Having gained a deeper insight into the job requirements, I am confident that you will find me to be an incredible asset toward achieving your goals.

As previously discussed, I am a trilingual (English / Albanian / Italian) professional who offers experience in High-Volume Operations Management, Strategic Analysis / Planning, Profit / Loss, New Business Development, Start-Ups / Acquisitions, Contract Negotiations, and Process Redesign / Optixxxxxxzation, as well as Candidate Recruitment, Team Building, Training / Development, Organizational Restructure / Change, Payroll Operations, New Hire Orientations, and Benefits Adxxxxxxnistration, among other areas. Please recall that I earned an M.B.A. and Graduate Certificate in Health Services Management from DeVry University s Keller Graduate School of Management. I also am recognized as a Professional in Human Resources (PHR) and hold a B.S. in Physics.

Throughout my career, I have excelled in general manager roles for high-profile restaurant and banquet employers. During this time, I successfully led multixxxxxxllion-dollar operations and trained, mentored, and managed top-perforxxxxxxng teams. I also proactively developed results-generating business growth strategies, led cost-reducing initiatives to boost the bottom line, directed key event planning and coordination efforts, improved efficiencies by driving best practices and process enhancements, and continually delivered world-class customer service within highly competitive markets. [ Suggestion! Address Here Any Relevant Skills / Qualifications / Achievements Discussed During Your Interview ] For the sum of these reasons, I am confident that I can attain success in a rewarding [ Insert Job Title ] role within your company.

Should you have any additional questions, please feel free to contact me at your earliest convenience. I would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.

Sincerely,

Yyyyyy x. yyyyyy