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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● Abc@xyz.com
Business Administration / Management / Sales
Operations Management ~ Financial Administration ~ Inventory Control & Purchasing
Public Speaking / Presentations ~ Training ~ Marketing ~ Business Development & Growth
Profile
Demonstrated a vast range of strengths in daily operations management, customer service, training, strategic planning, team-building, quality management, general accounting, sales, community networking, and vendor management.
Able to combine well-honed managerial expertise with interpersonal skills to exhibit proficiency in hiring, training, coaching, mentoring, and leadership.
Highly skilled at connecting with people from diverse cultures and backgrounds.
Adept at steering projects to maximize use of resources, boost productivity, control costs, and achieve performance benchmarks.
Maximize customer loyalty by fostering positive relationships based on credibility and integrity.
Proactively implement procedures and controls to accelerate workflow and reduce expenses.
Able to critically analyze industry, emerging products, and market trends to plan strategies and promote company products and services.
Excel at supporting a respectful and professional atmosphere essential to heightening staff retention.
Professional Experience
Costco Hearing Aid Center, 2010 to Present
Senior Hearing Aid Specialist / Manager
Championed opening of new hearing center, trained three audiologists, and mentored apprentice.
Recognized and awarded during first year as manager for transforming clinic from 14th place in Northeast district to ranking as #1, and currently maintain top ranking for company benchmarks YoY.
Generated average of $530K in annual sales from 2010-2012 and achieved outstanding retention rate of >90%.
Established efficient and profitable business structure which was implemented within new Costco hearing center 10 miles away.
Coordinate and actively participate in community health fairs to cultivate strong reputation among local physicians.
Verizon Telecom, 2008 to 2010
Consultant
Consistently delivered world-class service to maximize retention of existing client base while continually securing new business.
Propelled customer retention rates to surpass monthly objectives by nearly 200% and outpaced annual sales target by $192K in six-month period.
Continued
Yyyyyy x. yyyyyy Page 2 of 2
Jim Coleman Land Rover/Jaguar & Honda, 2006 to 2008
Customer Relations Specialist, Aftermarket Sales
Orchestrated $200K+ in annual sales of aftermarket products & equipment for new and used Land Rover, Jaguar, and Honda vehicles.
Empowered, inspired, mentored, and coached department heads in bolstering customer satisfaction and retention levels.
Collected statistical data from customer surveys and compared store s performance against competing dealerships within zone, district, and nationally to improve benchmarks and increase productivity.
Ron Kaplan, Au.D & Associates, 1995 to 2005
Office Manager / Associate
Spearheaded full-scope business operations including purchasing, records maintenance, regulatory compliance, client services, marketing, community networking, collections, and account management.
Acquired dispensing license in 2001 and assumed dual role as associate and manager.
Facilitated informative and compelling hearing presentations to increase community awareness and interest, vital to driving business growth.
Built productive relationships with local physicians and otolaryngologists to maximize referrals.
Played a pivotal role in expanding business from single practitioner to multiple practitioners encompassing several locations.
Verified insurance reimbursements and successfully won appeals on unpaid insurance claims.
Education
Bachelor of Business Administration, Minor in Business Law (in progress)
University of Maryland University College
Business Administration studies
Johns Hopkins University, Carey School of Business
Associate in Business
University of Phoenix
Professional Development
Audiology Online CEU Advanced Level
International Institute for Hearing Instruments Studies Practicum: Hearing Aid Dispensing at MD Department of Health and Mental Hygiene
Software
Business software (PowerPoint, Excel, Word); hearing industry applications (Resound, Phonak,
Rexton, Bernafon, Widex, Oticon, Noah, Sycle, Audiology Online)
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com
INSERT DATE
HIRING AGENT NAME
TITLE
COMPANY NAME
ADDRESS
CITY / STATE / ZIP CODE
Dear__________________:
Please accept this letter and accompanying resume in application for the (INSERT JOB TITLE) opportunity that is currently available with (INSERT NAME OF COMPANY). In advance, thank you for your time and consideration.
I bring to you seasoned experience in the complete spectrum of business administration, proven capabilities in purchasing and vendor relations, and excellent talents in sales, marketing, project coordination, continuous improvement, and team leadership. My polished managerial, analytical, strategic, and financial skills certainly indicate my ability to produce strong revenues in any environment. To complement these qualifications, I offer strong abilities in streamlining workflow and a constant commitment to enforcing quality control and regulatory compliance in all initiatives.
As an integral member of your team, you will find that I am well-positioned to deliver immediate and long-term results, with a steadfast commitment to supporting you in not only attaining, but exceeding your goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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