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Yyyyyy x. yyyyyy

- 8418 SW 78th Rd.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Customer Service Manager General Manager (Hospitality)

Qualifications Profile


    Self-assured, dynamic, and results-driven management professional with more than 21 years providing high-performance customer service and business operations management in the restaurant industry.

-    Grew and maintained sales of $90K- $100K per week amidst seasonal xxxxxxuctuations in customer demand.

-    Managed purchases to remain within less than 1% variance of approved operating budgets.

-    Increased market penetration and sales to $1.4M within a 2 year period from start-up.

    Strong passion for delivering efficient operations and outstanding customer service.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

    Strategic Planning & Execution

    Restaurant Business Development

    Service Sales Management

    Customer Service Management

    Service Quality Management

    Operations Management

    Fiscal & Budget Management

    Relationship Management (Customers, Public, & Suppliers)

    Process/Workxxxxxxow Improvement

    Menu Production Planning

    Facilities Management

    Personnel Administration

    Kitchen Supplies Inventory Management

    Policies & Regulatory Compliance (i.e. US-FDA, Sanitation, etc.)

    Staff Supervision & Training


Professional Experience


Assistant GM and KM, Carrabba's Italian Grill Ÿ Xxxxxx, XXXXXX 2009 - Present

    Managed various aspects of routine restaurant operations in collaboration with the GM while ensuring compliance with service quality standards, policies and operating procedures.

    Managed HR support in staff recruitment and training, developed and administered budgets, and oversaw inventory management to ensure availability of raw materials for kitchen menu production as well as liquors and beverages.


General Manager & KM, Hops & Grill Brewery Ÿ Xxxxxx, XXXXXX 2006 2009

    Provided strategic and tactical directions in managing all aspects of restaurant operations ensuring bottomline profitability through managed inventory and labor costs against xxxxxxuctuating seasonal sales.

    Grew a customer bases through consistent adherence to customer service standards and compliance with company policies and procedures.

    Managed all aspects of purchasing and inventory control, ensuring kitchen supplies and raw food costs remain within less than 1% variance of approved operating budgets.

    Oversaw accounting functions that included, P&L reconciliation, & posting of accounts payables.


KM &AGM, Logan's RoadhouseŸ Ocala, XXXXXX Ÿ McDonough, GA 2004 2006

    Directed operations in the opening of 2 new branches, screening applicants and on-boarding over 150 new hires.

    Maintained sales of $90K- $100K per week amidst seasonal xxxxxxuctuations in customer demand through proper cost containment, task scheduling that meet budgeted labors cost even during peak seasons, and ensuring compliance with service quality standards that bring in repeat customer patronage.

    Oversaw continuing education of staff to pass Serv-Safe certification and ensure customer satisfaction.


President/ Owner, Cycletrend Motors Inc. Ÿ Merritt Island, XXXXXX 2000 2004

    Increased market penetration and sales from zero to $1.4M within a 2 year period by successfully providing outstanding customer service, parts availability, and accessory sales to include major Japanese manufacturers.

    Provided strategic direction in managing sales, financing, budgeting, planning and sales forecasts that enabled proactive customer-driven marketing strategies, effective advertising, promotion, and special event coordination.

    Oversaw all areas of accounting, payroll, financing, and insurance procedures, including execution of all title, registration and record management requited in being a licensed new vehicle dealer in the State of Xxxxxx.


General Manager, Ale House Restaurants Ÿ Jacksonville, XXXXXX, Pembroke, XXXXXX and Jensen Beach, XXXXXX 1996 2000

Manager, Chili's Grill & Bar Ÿ Jensen Beach, XXXXXX and Jacksonville, XXXXXX 1995 1996


Education & Credentials



A.S. Business Administration, Four time President s & Dean s List, GPA: 4.0

Professional Training & Certifications

    Ongoing management courses and certification classes thru BBI University


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