Yyyyyy x. yyyyyy

335 Hope St. Apt 3 | Xxxxxx, RI xxxxxx xxx-xxx-xxxx | abc@xyz.com

Hardworking, driven and tenacious Sales and Customer Service Professional with years of diverse experience including time spent in sales, hospitality and business ownership roles of a diverse scope. Inspired to develop an atmosphere for customers in which they receive superior products and service, thus leading to high levels of satisfaction. Demonstrated history of creativity and experience in managing and contributing to the productivity and fiscal success of a company. Dedicated to fueling workplace improvements in every aspect, as both a team player and autonomous capacity. Willing to share knowledge with customers in a genuine, helpful and friendly manner. Work well under pressure in fast-paced working environments that call for both adaptability and flexibility. Open to sales roles that will offer opportunities for career growth.

Sales | Marketing & Promotions | Customer service | Management | Business Savvy | Leadership | Training | Budgeting

Creative Product Use | Sustainability | Company Development | Administrative Support | Time Management | Problem Solving

Networking | Technical Skills | Microsoft Office Suite | Act Software | Salesforce

  Call leads in and foster a positive rapport with key decision makers in order to aid them in hired cleaning professionals; daily duties include setting up appointments for cleaning quotes

  Utilize business ownership background to empathize with the daily obstacles the company faces in regard to cleaning operations and finding reliable cleaners to carry out these responsibilities

  Demonstrate knowledge of Act and Constant Contact software to log callers and organize prospects in an effective manner

  Stand behind employees and help them increase the overall customer base by suggesting services and exuding a strong sense of loyalty; model impeccable customer service skills when working face-to-face with clients as well

  Delivered unsurpassed sales service within a busy retail seafood market, known as the largest wholesale seafood provider in Palm Beach County and surrounding areas

  Marketed and sold 47 or more sustainable fresh seafood items in the retail case each day

  Helped control an inventory of over 120 shelf items and frozen products; maintained accurate records of expiration dates, and used FIFO to organize all products

  Aided retail customers in making educated decision about which products best meet their needs; offered recommendations for marinades, seasonings, sauces and other items to accompany fish or shellfish purchases as well

  Upheld knowledge of all store-offered brands; included knowing all smoked fish dip types, beers, wines, frozen soups and portioned fish in the freezer cases, as well as which fresh fish were wild or farmed and their place of origin

  Cleaned store areas that had grocery items, e.g. dusting shelves and sanitizing glass cases

  Guided customers in selecting serving gifts in the store, including dishes, fish utensils, seafood-themed glassware and other items; wrapped all gifts in the retail gift area

  Counted the drawer during each shift and tracked all sale transactions with the utmost in precision; organized payment for items that had to be sent via FedEx to retail customers and arranged pick-up times and order details for all telephone orders

  Replied to incoming phone calls and interacted with clients in a welcoming, engaging manner

  Logged and entered outbound calls into Salesforce to ensure proper storage and tracking to follow up with leads

  Introduced all company products and services thoroughly in a manner easily understood by those not familiar with current internet trends and jargon

  Communicated new social media concepts and marketing techniques to deliver to the company an ability to obtain new business and continue outreach to current clients

  Used Microsoft Word and Excel to import files and contacts for promotion campaigns

  Also organized emails and files to be exported for remarketing campaigns

  Attended local networking and promotional events to advertise services and set up appointments with prospects

  Purchased all food items and prepared daily breakfast menus for family members and their guests with special diets e.g. organic, GMO-free, gluten free and Paleo, all per the budgeted monthly allowance established by the House Manager

  Guided and supervised housekeeping and support staff in cooking food for dinner parties and special events

  Maintained a well-organized kitchen and high levels of cleanliness; stored china, silver and glassware with attention to detail

  Interacted with external contractors effectively and clearly so as to maintain positive vendor relations

Yyyyyy x. yyyyyy

Continued

  Clearly communicated expectations and standards of the family members, as well as estate rules set up by the House Manager

  Addressed all family members and guests of the home in a concise and polite manner as needed

  Set up prepared food items in an appealing manner while also adhering to applicable safety protocols

  Aided customers in making optimal food selections based on diet and personal preferences

  Marketed specialty food items though out the store. Provided guests with preparation, reheating and storage instructions

  Made Holiday gift baskets with gourmet items and had them delivered in a timely fashion.

  Put together orders of food for delivery to larger estates, as requested by house managers located on Palm Beach.

  Performed office responsibilities, faxed menus, inputted inventory, printed labels, and assisted the store manager when necessary.

  Started up and owned a four-guest room and two guest suite Bed and Breakfast that grew into a fully operating Inn with food service in 2006 after renovating all guest rooms and adding on a commercial kitchen to the facility

  Housed 16 guests with an ability to add additional guest sleeping space for a maximum of 19 ding peak periods

  Staffed the construction team with employees of a now-defunct family contracting business as the B&B was being built to keep all employees previously on staff for an extended time period after the former business s owner s sudden passing

  Welcomed and checked-in patrons; provided concierge service and turndown service as needed

  Handled daily functions such as reservations, website development, decorating, furnishing, wallpapering and construction of custom curtains; also developed business policies, managed advertising and promotions, oversaw finances and served as the Chef

  Grew a garden of herbs and vegetables; also purchased items locally and supported businesses that followed suit

  Planned menus, developed recipes, decorated for, set up, and coordinated rental items for catered events including afternoon lunches, teas, and private dinners for up to 50 covers held on premises and over 100 covers hosted on outside grounds

  Was pivotal in hiring and managing all permanent staff and temporary hires for the larger functions; managed payroll for all employees and subcontractors as well

  Held charity event each first Saturday in December from 2007 until 2011; was featured in the Altoona Mirror in 2011 and on Central PA television stations, the latter as a feature for cookie making on premise

  Elected as the Head of the Historic Area Review Board (HARB) for the Hollidaysburg borough due to outstanding restoration of home and maintenance of its historic integrity

Catering Chef/Restaurant Daytime Sous, Sascha's Catering and Restaurant 527, 2001 2003

Kitchen Manager Line Cook, Brewer's Art, 1996 2001

Previously held jobs with Brown University, Ritz-Carlton Boston, Harbor Court Hotel Baltimore and South Seas Resorts in Florida in Banquet Server, Wait Staff, Bar Staff, General Hotel Staff and Line Cook; also worked with catering companies during employment gaps

Associate of Science, Culinary Arts, Johnson and Wales University

Hold health and sanitation certificates in four states, a Contractor s License and a License to Operate a Food Service Establishment in PA

Chamber of Commerce, Historical Society of Hollidaysburg

Elected Member, Historic Area Review Board (HARB) of Hollidaysburg Borough

Member, Lake Worth Columbiettes

Volunteer, Catholic Charities of Johnstown/Altoona PA Diocese

Volunteer, Sacred Heart School System

Participant, Lake Worth Street Painting Festival

Yyyyyy x. yyyyyy

335 Hope St. Apt 3 | Xxxxxx, RI xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any customer service delivery role years of proven sales and business leadership success in various capacities including work in customer-facing, business ownership and marketing-focused roles.

  My experiences thus far have sharpened and refined my interpersonal communication, community relations and relationship building skills, as well as my ability to connect positively with clients and stakeholders at all levels.

  I aim at all times to deliver exceptional customer care and pair individuals and groups with products and services that best fit their respective needs.

  As a professional, I am able to thrive under pressure in fast-paced, demanding work environments. I excel as both an independent contributor and team member to actively lend to smooth daily and overall operations.

  Over the course of my career, I have grown and expanded my levels of expertise in Staff Supervision, Operations Management and Strategic Planning, as well as additional practical areas.

  Independent of my practical background, I ve also earned an Associate of Science in Culinary Arts from the renowned Johnson and Wales University.

  I am also involved in numerous local and professional organizations so as to stay informed of industry trends and maintain a positive work-life balance.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume