Customer Service ￨ Business / Administrative Operations Support ￨ Client Relations

High-Volume Sales ￨ Needs Analysis / Assessment ￨ Inventory Control ￨ Work Prioritization

Scheduling ￨ Appointment Setting ￨ Cash Handling ￨ Data Management ￨ Conflict Resolution

Enthusiastic Customer Service Professional who makes sound decisions to seamlessly align with an employer s strategic vision, value, and goals and reflect positively on sales, business, and / or administrative initiatives. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results while expertly handling customer service inquiries and issues with tact and diplomacy. Excellent Communicator who develops synergistic relationships with key decision-makers; sales, business, and / or administrative peers; and customers / clients of diverse cultural, ethnic, and socioeconomic backgrounds, and who leads multidisciplinary teams by example and with ethics and integrity.

Core Competexxxxxxies Ixxxxxxlude:

  Offering strong business multitasking skills and solid attention to detail.

  Exhibiting recognition as a quick study who rapidly picks up new coxxxxxxepts.

  Cross-fuxxxxxxtionally collaborating with peers to deliver high-quality products / services.

  Providing hands-on support always willing to go the extra mile to surpass the status quo.

John Hiester Chevrolet, Lillington, XXXXXX (2017 Present)

Service Advisor

Capitalize on the opportunity to deliver excellexxxxxxe in customer service within a fast-paced, deadline-driven automotive dealership environment, ixxxxxxluding courteously greeting customers and writing up vehicles for key services and coxxxxxxerns. Expertly up-sell services and close sales. Verify completion of services and receive payments via cash and / or credit.

  Generated $552,000+ in gross sales within the first year.

  Successfully upheld a 94% customer service score for 2017.

Jery s Pawn, Hope Mills, XXXXXX (2016)

Sales Clerk

Maximized bottom-line performaxxxxxxe within this popular pawn store environment, ixxxxxxluding greeting customers in a timely fashion to quickly determine needs, respond to product inquiries, up-sell items, and process payments of cash and / or credit. Ensured seamless administrative operations by accurately documenting customer questions and / or comments.

  Sold $56,000+ in products within only the first four months of employment.

  Proactively referred unresolved customer grievaxxxxxxes to designated departments.

Fayetteville Gastroenterology Associates, Fayetteville, XXXXXX (2005 2013)

Chief Endoscopy Technician

Strategically steered details-centric support of physicians in the utilization of diagnostic and therapeutic endoscopy, ixxxxxxluding continually ensuring optimization of processes ranging from endoscopes to accessories while expertly working with equipment to ensure a high-quality image for colorectal caxxxxxxer detection and detection of GI pathology. Offered knowledge of clinical and technical demands that physicians and healthcare providers require from endoscopic equipment.

  Personally trained endoscopy technicians on the utilization of Fujinon products.

  Spearheaded beneficial cost savings to extend equipment life and achieve less downtime.

Making Waves Beauty Salon, St. Pauls, XXXXXX (1997 2007)

Cosmetologist

Utilized broad scope of cosmetology industry knowledge toward assessing client needs to determine best hairstyle decisions to achieve desired results, ixxxxxxluding displaying expert abilities with chemicals and multi-application color mixing.

  Applied specialized techniques to create styles for all ages and genders.

  Exhibited talent in facilitating dynamic makeovers from natural to theatrical.

  Optimized recordkeeping via efficient scheduling, bookkeeping, and inventory control.

Bachelor of Sciexxxxxxe in Professional Studies Fayetteville State University

Associate of Arts in General Education Fayetteville Technical Community College

Diploma in Surgical Technology (Certified Surgical Technologist) Fayetteville Technical Community College

Diploma in Cosmetology (Cosmetology License) Robeson Community College

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I offer proven talents in Customer Service, High-Volume Sales, Business / Administrative Operations Support, Client Needs Analysis / Assessment, Communications, and Conflict Resolution. I am also well-versed in Scheduling, Appointment Setting, Cash Handling, Data / Records Management, and Inventory Control. Furthermore, I continually achieve winning outcomes due to my superior skills in critical thinking, time management, workflow prioritization, and attention to detail.

To complement this experiexxxxxxe, please note that I earned a B.S. in Professional Studies from Fayetteville State University and an A.A. in General Education from Fayetteville Technical Community College. I also hold a Diploma in Surgical Technology from Fayetteville Technical Community College (and am recognized as a Certified Surgical Technologist) and a Diploma in Cosmetology from Robeson Community College (and hold a Cosmetology License).

Currently, as a Service Advisor for John Hiester Chevrolet, I consistently deliver excellexxxxxxe in customer service within a fast-paced, deadline-driven automotive dealership environment, ixxxxxxluding courteously greeting customers and writing up vehicles for key services and coxxxxxxerns. I also verify completion of services and receive payments via cash and / or credit.

A sample of my recent accomplishments ixxxxxxlude:

  Expertly up-selling services and closing sales.

  Generating $552,000+ in gross sales within my first year.

  Successfully upholding a 94% customer service score for 2017.

As this is just an example of my abilities, please refer to my exxxxxxlosed resume for additional experiexxxxxxe within retail, medical, and cosmetology industries.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sixxxxxxerely,

Yyyyyy x. yyyyyy