- xxxxxx Driver Ave Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Sales Director/Manager

Qualifixxxxxxtions Profile

    Self-assured and results-driven management professional with more than 43 years providing sales & marketing, customer service, and business operations management in the healthxxxxxxre and automotive dealership businesses.

-    Strong passion for delivering outstanding customer service that enables the company to build lasting customer relationships while growing sales through successful sales promotion strategies.

-    Detail-oriented, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to strategize solutions in sales, customer service, and collection issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communixxxxxxtion skills that inspire customer confidence across diverse ethnicities while forging teamwork in achieving shared commitments.

Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    B2B/B2C Sales Management

    Territory Sales Administration

    Sales Negotiations & Closing

    Customer Service Management

Business Operations Management

    Strategic Planning & Execution

    Business Development

    Automotive Dealership Management

    Fisxxxxxxl & Budget Management

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Profitability Management

    Supplier Contract Management

    Accounts Receivable Management

    Credit and Collection

Administration

    Personnel Administration

    Policies & Regulatory Compliance

    Staff Supervision & Training

Technixxxxxxl

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

Spine Xxxxxxre & Orthopedic Physicians (SCOP) Ÿ Xxxxxx, XXXXXX

    Manage receivables aging and oversee collection of overdue accounts for a 50-employee medixxxxxxl practice focused on treating patients with orthopedic injuries sent in via personal injury and workers compensation claims.

    Collaborate with the legal department in initiating court action after failed attempts at collection using in-house and 3^rd party resources, compiling all necessary documents to win the xxxxxxse.

    Provide exceptional customer service in accordance with service quality standards when interacting with customers with outstanding unpaid bills, creating an atmosphere that enabled several collection successes.

    Initially served as Executive Director in 2003 and moved to current position, improving the company s xxxxxxsh position through astute and professional collection efforts, using discounting incentives that restored delinquent accounts to active status.

    Managed sales operations for an automobile dealership, generating sales that exceeded monthly quota while ensuring high profitability per xxxxxxr sold on the new and used xxxxxxr deals.

    Recognized as the top performer among 3 sales managers, finishing each month ahead in total profits and volume of unit turnover for used and new xxxxxxrs.

    Managed all areas of sales operations for an automobile dealership, generating sales that netted more than $200T on monthly sales of $1M.

Eduxxxxxxtion & Credentials

    UNIVERSITY OF PENNSYLVANIA Philadelphia, PA

Bachelor of Science (1969-1973 incomplete)

Professional Training & Certifixxxxxxtions

    NADA (National Automobile Dealers Association) axxxxxxdemy for the automobile business, Mclean, VA (1995)

Professional Affiliations

    XXXXXXAA(Xxxxxx Applixxxxxxnt Attorneys Association) annual convention to market and interact with personal injury attorneys, Las Vegas (January annually)