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Experienced sales and operations management professional with several years of experience within high-stress environments with a keen ability to lead others and successfully manage complex daily operations. Experienced in managing large sales territories, implementing business development strategies, leading merchandising operations, and sourcing potential clients within the territory. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.

  Manage a successful insurance agency which focuses on selling and issuing of several types of insurance policies including homeowners and automotive

  Design and implement unique marketing strategies which concentrate on increasing brand awareness, client retention, and overall sales revenue while simultaneously making appropriate product recommendations

  Perform industry networking in order to identify prospective clients, complete both warm and cold calls, and diffused complex customer service issues

  Coordinated both sales and operational operations within the region which included recruiting staff members, managing store merchandising functions, and fostering positive relationships with vendors

  Designed and implemented standard operating procedures, performed weekly audits in order to ensure compliance, and completed in-depth financial/market analysis

  Received the Million Dollar Store Award (2x), achieved highest regional store volume, and achieved the recognition of top 4 stores out of 14 regional store locations

  Directed several day-to-day functions in a fast-paced environment which included managing employees, overseeing merchandise/inventory levels, and improving productivity and efficiency

  Oversaw the implementation of company-wide promotions within the store, handled opening/closing procedures, and ensured that the store is continuously in compliance with SOPs

  Ensured that all customer concerns were addressed in a timely manner with a focus on resolving issues and retaining the customer s business

  Facilitated daily customer service and sales operations which included processing customer transactions, making product recommendations, and completing product related training

  Utilized superior communication and interpersonal abilities in order to maintain positive relationships with customers and co-workers

Additional Professional Experience Includes: Personal Trainer, 2005-2008