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Detail-oriented IT Support Specialist possessing 25+ years of experience providing technical support and steering IT projects to an on-time completion.
Expert level knowledge of application support, service delivery and disaster recovery.
Seasoned in leveraging strong interpersonal skills to simplify complex technical concepts.
Cleveland Clinic Foundation, Cleveland, Ohio 2009-Present
Enterprise Messaging Engineer; Information Technology Division (2014-Present)
Demonstrate expert level technical skills while performing enterprise level management of Microsoft Exchange accounts and e-mail solutions.
Strategically manage vendor relations with well renowned organizations, including CITRIX, Apple, Verizon Wireless and Vox Mobile.
Lead complex deployment projects, including iPhone administration / upgrades and MDM replacement.
Utilize strong leadership abilities to provide training and mentorship to Interns; contribute extensively to acquisition of new skills.
Serve as lead for reporting / documentation operations and technical escalations.
Environment: Email applications (MS Exchange), AxWay Security, Active Directory, CITRIX XenMobile MDM, Apple iOS, Lync/Skype Deployment, Outlook, MS Server 2008, 2012 & VMWare
Systems Administrator; Pharmacy Information Systems (2011-2014)
Fulfilled key Systems Administrator role responsible for providing Windows OS, Active Directory and application support for hospital network.
Delivered top-notch support to end users of VM Ware, Polycom Video Conferencing, Active Directory and Windows server.
Strategically identify / mitigate risks, perform troubleshooting and complete basic server administration.
Streamlined desktop image management processes, resulting in a 40% reduction of post-image effort / time.
Environment: Windows XP and 7 desktops, Ghost Image Management, MS Office, MS Server 2008, 2012 & VMWare.
Systems Administrator, Main Campus nursing units (2009-2011)
Leveraged technical expertise to successfully provide support and perform troubleshooting for end users across main hospital campus.
Successfully completed installations, performed migrations and created semi-annual disaster recovery exercises.
Contributed extensively to on-time completion of various projects.
Environment: Hospital desktop applications in general, Windows XP and 7 desktop support, MS Office, printer support, scanners, basic peripherals & bio-metric device deployment and support.
Agilent Technologies, Santa Clara, CA 1999-2009
Exemplified strong technical and leadership skills while managing projects and providing support for global manufacturer of electronic test / measurement and life sciences technologies.
Associated duties included management of desktop hardware refresh projects, wireless broadband deployment and data-mining / reporting.
Assumed role as asset reporting lead responsible for developing / running queries to analyze / report leased asset activity.
Steered POD Cast program project to an on-time completion; responsible for developing, producing and delivering monthly POD Casts to 1,000+ employees.
Hewlett-Packard Co., Palo Alto, CA 1986-1999
IT Specialist (1994-1999) | IT Helpdesk Agent (1997-1999) | Telecommunications Support Lead (1994-1997) | Support Agreements Administrator (1986-1994)
Bachelor of Science in Business Administration, Emphasis in Computer Information Systems
University of Phoenix, Phoenix, AZ
Coursework Completed, Cuyahoga Community College; Western Campus; Parma, OH
Coursework Completed, Baldwin Wallace College; Berea, OH
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