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Yyyyyy x. yyyyyy
- 59 Harvest Wind PLŸ The Woodlands XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Business Manager/Administrator
Qualifications Profile
Self-assured, dynamic, and results-driven solutions provider & management professional in IT, systems and data analytics, process management, and customer service with more than 30 years providing in the energy sourcing, distribution, and retail businesses.
- Proven dedication to process efficiency in account settlement that produced invoices collecting over $700M as well as personal account management for 130 customers generating over $16.8M monthly.
- Exceptional business/systems analytics that generate timely and accurate data for decision makers in highly demanding energy businesses involving natural gas (primarily), power, NGL s, Crude, Sand Proppant Terminals, and Environmental trading instruments.
Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to resolve work issues even under stress.
Well-organized and resourceful, with multitasking and prioritization skills that maximize limited resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.
Key Expertise
Strategic Planning & Execution
B2B/B2C Sales Management
Customer Service Management
AR/AP Settlement Management
Process/Workflow Improvement
Project Management Support
Relationship Management (Clients, Stakeholders, Public, & Suppliers)
Systems/Data Analytics
Staff Supervision & Development
Technical
Apps: Encompass/EKA, Endur, Allegro, ReportSmith, & Crystal
Productivity Tools: MS Office
Design Tools: Adobe Illustrator, Corel Draw, PageMaker
Professional Experience
Twin Eagle Resources Management Director - Settlements Jul 2013 Feb 2017
Provided strategic direction in managing and consolidating settlement function of all commodities to Houston with standardized processes, supervising 11 Settlement Analysts (3 Leads promoted to Managers) producing 1100+ invoices that generated $700M.
Promoted twice from Supervisor to Manager in 2014 and then to Director in 2016.
Atmos Energy Marketing AR Supervisor/ SR Settlement Analyst Jul 2002 Jul 2013
Supervised 10 Settlement Analysts in managing a personal assignment of 130 customers generating $16.8M/month.
Streamlined settlement process that ensured correct billing statements based on complex contract terms, while serving as SME for Settlement functionality in implementing the Endur system.
Williams Gas Pipeline Business Analyst Apr 1999 May 2002
Analyzed and streamlined business processes, defined business requirements in several proposed web-based systems development projects, provided Change Control, Business/Technical oversight and modifications to optimize GISB 1.4 impact on adding value to the business.
Initiated screen map documentation that formed the basis for training materials documentation.
Williams Energy Marketing-Retail Systems Manager Retail Operations Nov 1997 Apr 1999
Enron Capital & Trade Lead Central Region Volume Accounting Sep 1995 Sep 1997
Williams Energy Services Senior Lead Gas Operations May Sep 1005
Transco Gas Marketing Senior Gas Operations Systems Analyst Nov 1993 May 1995
Enron Capital & Trade Volume Analyst (Contract) Jan 1990 Apr 1992
Transco Energy Marketing /Transco Gas Pipeline Sales Representative/Coordinator Jul 1986 Apr 1992
Education & Credentials
Desktop Publishing, Certification LONESTAR COLLEGE (1992)
Attended over 60 hours of coursework with overall GPA of 3.9 at Oklahoma State University, Lone Star College North Harris College & Houston Community College
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