Business-savvy Retail Manager with 20-year track record of success in optimizing performance and delivering results:

  Grew retail sales from $150K to $400K annual revenue; 2010-2017

  Successfully quadrupled sales and leveraged business for lucrative sale at solid return on investment; Chocolate Fantasia

  Positioned retail store to earn recognition as one of the Top Sweet Shops in State of Georgia; Chocolate Fantasia

  Awarded numerous 5-star reviews; Chocolate Fantasia

  Expertly steer business operations ranging from human resources, sales, marketing, merchandising, and customer service through inventory control, procurement, accounting and payroll, budgeting, and P&L; consistently focused on maximizing bottom-line operational and financial performance while delivering world-class customer service

  Successfully hire, train and direct top-performing teams and facilitate a collaborative work environment instrumental to maximizing morale and retention

  Dynamic communication and interpersonal relation skills; published author and experienced public speaker

Manager/Chocolatier, All Things Chocolate and More-Richmond Hill, GA 2010-2017

  Successfully steered broad-scope retail operations and facilitated substantial growth to position business for pending sale

  Drove sales through effective marketing, promotion and merchandising backed by consistent delivery of quality customer service

  Effectively managed human resources, from hiring, training, coordination, and supervision through performance management and employee relations; in charge of 10 staff

  Proficiently handled accounting and financial functions spanning billing, payroll, budgeting, and cost controls

  Strategically controlled and ordered inventory to maintain optimal stock levels

Machinist/CNC Operator, ABCO Tool and Die-Garfield, NJ 1996-2008.

  In leadership role, effectively trained and supervised employees to meet production goals and quality standards while maintaining optimal safety of operations; achieved exceptional safety and quality record

  Proficiently managed projects to maximize productivity, efficiency and use of time and resources in achieving critical deadlines

Owner/General Manager, Chocolate Fantasia-Lyndhurst, NJ 1983-1996

  Demonstrated sharp business acumen and dynamic management skills as successful entrepreneur; grew sales from $20K to $80K

  Directed all areas of operation, from sales, marketing, merchandising, and customer service through human resources, inventory control, procurement, accounting/payroll, and P&L

Guest Speaker, Richmond Hill Museum, Richmond Hill Library and Ladies Auxiliary, GA

Guest, The Dee Armstrong Show-WLTZ and The Laura and Bill Show-1290 WTKS

Published Author, 5 Mystery/Suspense Novels; approximately 20 book signing events