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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced technical professional with several years of experience within high-stress environments with a strong background within a variety of industries. Experienced in supporting daily technical operations, implementing software systems, and overseeing website implementations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.
Proficient in: JIRA, Confluence, Microsoft Office Suite, Access, Visio, InDesign, Photoshop, Project, iAPPS CMS ecommerce, Redmine, Prezi, Selenium
Key Competencies
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Data Analysis Project Management SCRUM Development User Acceptance Testing |
System Implementations Agile Strategy Development Product Development Lifecycle Quality Assurance Testing |
Process Improvement Data Flow Diagrams Complex Problem Solving Electronic Medical Records |
Professional Experience
National Notary Association February 2012-Present
IT Business Analyst
- Directly manage several IT functions within the organization with a focus on providing in-depth business analysis and ensuring continuously smooth IT operations
- Act as Quality Assurance Coordination for the production support teams, performed user acceptance testing, analyzed complex technical issues, and devised unique solutions focused on increasing productivity
- Successfully created over 100 user accounts for a B2B website, achieved an error rate of less than .25% through superior quality assurance strategies, and led various large-scale projects
- Played a lead role in leading the collaboration of both JIRA and confluence software which resulted in a greater increase in file sharing between organizational departments
TRIAD International/ResMed Motor Technologies 2011
IT Analyst
- Coordinated several IT operations which included research and analyzing IT related issues, providing desktop support to users, and maintaining the organization s ERP system
- Designed and created an internal audit system in addition to implementing updated security procedures within Vantage which resulted in a greater increase in data and network security
SFW, LLC 2007-2011
IT Business Analyst
- Facilitated all IT and analytical functions within a high-stress environment which included providing IT support to both external and internal clients in addition to monitoring network operations
- Led the design and implementation of software systems for new clients, provided technical training to both large and small groups, and created end-user documentation
- Utilized a superior level of communication and analytical abilities in order to perform quality assurance testing prior to software rollouts
Education & Professional Development
Certificate in Health Information, California State University-Northridge (Currently Attending)
Masters of Business Administration, California State University-Northridge (2015)
Bachelor of Science, Information Systems, California State University-Northridge
Member, International Institute of Business Analysis
Member, Information Systems Audit and Control Association
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