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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced technical professional with several years of experience within high-stress environments with a strong background within a variety of industries. Experienced in supporting daily technical operations, implementing software systems, and overseeing website implementations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.


Proficient in: JIRA, Confluence, Microsoft Office Suite, Access, Visio, InDesign, Photoshop, Project, iAPPS CMS ecommerce, Redmine, Prezi, Selenium

Key Competencies

         Data Analysis

         Project Management

         SCRUM Development

         User Acceptance Testing

         System Implementations

         Agile Strategy Development

         Product Development Lifecycle

         Quality Assurance Testing

         Process Improvement

         Data Flow Diagrams

         Complex Problem Solving

         Electronic Medical Records

Professional Experience

National Notary Association February 2012-Present

IT Business Analyst

  • Directly manage several IT functions within the organization with a focus on providing in-depth business analysis and ensuring continuously smooth IT operations
  • Act as Quality Assurance Coordination for the production support teams, performed user acceptance testing, analyzed complex technical issues, and devised unique solutions focused on increasing productivity
  • Successfully created over 100 user accounts for a B2B website, achieved an error rate of less than .25% through superior quality assurance strategies, and led various large-scale projects
  • Played a lead role in leading the collaboration of both JIRA and confluence software which resulted in a greater increase in file sharing between organizational departments


TRIAD International/ResMed Motor Technologies 2011

IT Analyst

  • Coordinated several IT operations which included research and analyzing IT related issues, providing desktop support to users, and maintaining the organization s ERP system
  • Designed and created an internal audit system in addition to implementing updated security procedures within Vantage which resulted in a greater increase in data and network security


SFW, LLC 2007-2011

IT Business Analyst

  • Facilitated all IT and analytical functions within a high-stress environment which included providing IT support to both external and internal clients in addition to monitoring network operations
  • Led the design and implementation of software systems for new clients, provided technical training to both large and small groups, and created end-user documentation
  • Utilized a superior level of communication and analytical abilities in order to perform quality assurance testing prior to software rollouts


Education & Professional Development


Certificate in Health Information, California State University-Northridge (Currently Attending)

Masters of Business Administration, California State University-Northridge (2015)

Bachelor of Science, Information Systems, California State University-Northridge


Member, International Institute of Business Analysis

Member, Information Systems Audit and Control Association

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