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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Summary of Qualifications


         Accomplished customer service leader with a consistent, proven track record of achievement.

         Work history of generating new ideas to lower costs and improve sales, processes and productivity.

         Exceptional communication, leadership and problem solving skills in a fast-paced environment.

Professional Experience


Addicted Dallas/Tapelenders Dallas, TX July 2013-Mar. 2017
Sales Manager

         Helped launch a European clothing brand in the U.S. and a local novelty shop, including its website.

         Achieved 5% growth year-over-year, earning a promotion Sales Manager.

         Drafted guidelines for success, which were adopted and remain the main set of guidelines for all staff.


Starbucks Coffee Co. Aug. 2003-May 2013
Store Manager Las Colinas, TX (Summer 2009-May 2013)

         Improved profitability 21% at the highest volume location in the area.

         Achieved an all-time high of 95% customer satisfaction.

         Consistently exceeded food safety and cleanliness goals.


Store Manager Pantego, TX (Nov. 2006-Summer 2009)

         Generated $17,000 within just three days to achieve the company s highest opening weekend sales record.

         Improved pass rate 27% in the area within less than seven months and achieved the highest regional pass rate for food safety after teaching a food safety class.


Store Manager Arlington, TX (Aug. 2006-Nov. 2006)

         Persuaded corporate office to cut four daily hours at this 24-hour site to achieve greater profitability.


Assistant Manager Lewisville, TX (June 2004-Aug. 2006)

         Helped lead the location to become the most profitable site in North Texas, including the highest whole bean sales in the state.


Shift Supervisor Lewisville, TX (Jan. 2004-June 2004)

         Achieved two back-to-back award-winning quarters, including earning Partner of the Quarter honors.


Shift Supervisor Ennis, TX (Aug. 2003-Jan. 2004)

         Played an integral role helping to open a new location.

Education, Training and Certificates

Completed 82 credit hours towards earning a Bachelors Degree in Performing Arts


Ultimate Plus Artist Certificate, CMC Makeup Academy; earned June 2017


Level I Pro Makeup Artist Certificate, Terri Tomlinson s Makeup Training Academy; earned Oct. 2016

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