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Summary of Qualifications
Accomplished customer service leader with a consistent, proven track record of achievement.
Work history of generating new ideas to lower costs and improve sales, processes and productivity.
Exceptional communication, leadership and problem solving skills in a fast-paced environment.
Professional Experience
Addicted
Dallas/Tapelenders Dallas, TX July
2013-Mar. 2017
Sales Manager
Helped launch a European clothing brand in the U.S. and a local novelty shop, including its website.
Achieved 5% growth year-over-year, earning a promotion Sales Manager.
Drafted guidelines for success, which were adopted and remain the main set of guidelines for all staff.
Starbucks
Coffee Co. Aug.
2003-May 2013
Store Manager Las Colinas, TX (Summer 2009-May 2013)
Improved profitability 21% at the highest volume location in the area.
Achieved an all-time high of 95% customer satisfaction.
Consistently exceeded food safety and cleanliness goals.
Store Manager Pantego, TX (Nov. 2006-Summer 2009)
Generated $17,000 within just three days to achieve the company s highest opening weekend sales record.
Improved pass rate 27% in the area within less than seven months and achieved the highest regional pass rate for food safety after teaching a food safety class.
Store Manager Arlington, TX (Aug. 2006-Nov. 2006)
Persuaded corporate office to cut four daily hours at this 24-hour site to achieve greater profitability.
Assistant Manager Lewisville, TX (June 2004-Aug. 2006)
Helped lead the location to become the most profitable site in North Texas, including the highest whole bean sales in the state.
Shift Supervisor Lewisville, TX (Jan. 2004-June 2004)
Achieved two back-to-back award-winning quarters, including earning Partner of the Quarter honors.
Shift Supervisor Ennis, TX (Aug. 2003-Jan. 2004)
Played an integral role helping to open a new location.
Education, Training and Certificates
Completed 82 credit hours towards earning a Bachelors Degree in
Performing Arts
Ultimate Plus Artist Certificate, CMC Makeup Academy; earned June 2017
Level I Pro Makeup Artist Certificate, Terri Tomlinson s Makeup Training Academy; earned Oct. 2016
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