Healthcare Program Director

• Detail-oriented Professional with over 10 years of experience designing, implementing and leading highly successful healthcare programs.
• Demonstrated ability to build high-performance teams providing utmost quality of patient care.
• Dynamic leadership, interpersonal and organizational skills.
• Expert level knowledge of Adult Day Care program creation.

Harambee Community Services, San Leandro, CA 2015-2016

Program Director

• Leveraged strong leadership and organizational skills to provide direct support to Clinical Director / Adult Day Care (ADC) program in various capacities, including planning, development and program management.
• Maintained adherence to health and safety policies / procedures throughout all day to day operations.
• Conducted in depth training and counseling on effective Adult Day Care processes.
• Closely monitored performance while delegating tasks to Project Managers, Supervisors, Coordinators, Independent Contractors, Contractual Agents and Volunteers.
• Oversaw human resource services, including Worker s Compensation claims, periodic reviews and new employee hiring / on boarding.
• Demonstrated a strong attention to detail while preparing contract renewal proposals and developing new programs.
• Facilitated public relations in regard to community service programs; directed all aspects of programs.

EverWell Health Systems, Grover Beach, CA 2015

Program Administrator

• Strategically coordinated all aspects of program; focusing on resource management, task delegation and optimizing workforce flow.
• Developed and implemented highly effective training programs to significantly boost employee performance.
• Devised strategic, long term plans to promote growth and ensure achievement of objectives.
• Created emergency and disaster plans; maintained compliance to CCR Title 22.
• Collaborated extensively with various departments to streamline process improvement initiatives and ensure adherence to all regulations and policies.
• Leveraged top notch interpersonal skills to interface among Case Managers, family members and client stakeholders.

Bed Bath & Beyond, Inc, Campbell, CA 2011-2015

Department Manager

• Demonstrated strong leadership and organizational skills throughout all daily operations within a fast-paced, retail environment.
• Devised strategic plans to significantly increase company revenue, maximize resources and control all expenses.
• Delivered high quality service, key to ensuring overall customer satisfaction.
• Utilized excellent management capabilities to conduct in depth training to boost employee performance.

Life Steps Foundation, Burlingame, CA 1999-2011

Vocational Development Program Director (2005-2011)

Transportation Program Director (2005-2011)

Program Administrator (1999-2002)

• Provided direct support to CEO throughout creation and management of Adult Day Care program, Individualized Day Service, transportation program and vocational development program.
• Demonstrated top notch interpersonal skills throughout daily interactions with various team members, upper level management and independent contractors.
• Maintained adherence to all company / state regulations and policies throughout all daily operations.
• Closely monitored and recorded information regarding incidents and accidents; managed Worker s Compensation claims.
• Formed positive relationships with various government entities, including the California Association of Adult Day Care Services (CAADS), California Department of Social Services and the California Department of Health Services.
• Devised strategic plans to optimize quality of patient care; thoroughly tracked medication administration, nutrition information and therapy progress.
• Provided extensive training for all team members; closely monitored performance and implemented individualized action plans as necessary.
• Managed community outreach initiatives; formed positive professional relationships with individuals locally.
• Successfully prepared contract renewal proposals, managed budgets and conducted periodic reviews of clinical records.

Qualified Mental Retardation Professional, Quality Care Health Foundation, Inc; 2003

Adult Residential Facility Administrator (ARF), Estrella B Manio & Associates; 2003

Registered Nurse, Professional Regulation Commission, Philippines; Valid Through: 2017

Adult, Child, Infant First Aid, CPR and AED Senior Instructor, American Red Cross; 2003

Nonviolent Crisis Intervention Senior Instructor, The Crisis Prevention Institute; 2003

Residential Services Specialist, City College of San Francisco; 1996

Bachelor Degree in Nursing, Wesleyan University, Cabanatuan City, PH; 1992