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Dynamic Mortgage Specialist and Certified Paralegal specializing in Account Management, Foreclosures, and Collections seeking growth-oriented role to maximize a company s success.
- Top Performer who makes sound decisions to reflect positively on mortgage business operations in alignment with a company s vision, value, and goals, and who works to attain a competitive advantage and generate robust growth as a Core Values award-winning leader.
- Ambitious Self-Starter who rises above challenges to achieve successful consumer loan-driven outcomes, and who works to lead staff by example and with integrity to meet objectives.
- Excellent Communicator who builds solid relationships with decision-makers, loan teams, regulatory agencies, and clients, and who excels in autonomous and collaborative situations.
Associate of Arts in General Studies
Thomas Edison State College, Trenton, XXXXXX
Paralegal Certificate (ABA-Approved Program)
Widener University School of Law, Wilmington, DE
Member, Phi Theta Kappa ￨ Member, Lambda Epsilon Chi ￨ Member, Who s Who Among Students
Reduced delinquency rates and secured payments from delinquent customers as Team Lead for SLM Financial by communicating importance of loan responsibilities and default consequences.
Regularly exceeded weekly Recruiter Metrics goals as Recruiter for Favorite Healthcare Staffing, and worked to building client / employee relations while achieving staffing objectives.
Effectively coordinated and managed project field offices as Office Manager for AGA Drywall.
Freedom Mortgage, Mount Laurel, XXXXXX (2015 2016)
Licensed Single Point of Contact
Capitalized on the opportunity to manage a pipeline of 250+ accounts compliant with federal and state mortgage laws, regulations, investor requirements, and CFPB servicing guidelines.
Delivered resourceful information to customers regarding status of loss mitigation, modification, short sales, and deed-in-lieu process, and followed up with borrowers as required.
Favorite Healthcare Staffing, Xxxxxx, XXXXXX (2014)
Strategically steered identification and screening of qualified candidates from Delaware, Xxxxxx, and Pennsylvania, including consulting with clients to ascertain and meet needs of patients and providing appropriate staffing solutions while building client / employee relations.
Coordinated and conducted objective interviews, and resolved staffing-focused service issues.
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AGA Drywall, Berlin, XXXXXX (2008 2014)
Utilized broad scope of industry knowledge toward directing fast-paced office operations, including planning and prioritizing clerical and secretarial tasks and functions of 6 employees.
Contributed talent in setting up new contracts, subcontracts, and purchase orders, along with typing correspondence (i.e. subcontracts, contract invoices, job billing) for construction staff.
Communicated critical project initiatives by attending pre-bid meetings and / or conference calls.
Butler & Hosch Law Firm, Mountainside, XXXXXX (2007 2008)
Expertly drafted and reviewed legal documentation (e.g. complaints, dockets, motions, judgements, affidavits) while managing foreclosure and litigation cases per schedules and setting and / or cancelling foreclosure sales and preparing bidding instructions.
SLM Financial, Xxxxxx, XXXXXX (2000 2008)
Team Lead Collection Specialist
Demonstrated experience in aggressively negotiating payment arrangements with customers regarding delinquent mortgages, including counseling customers on diverse repayment options.
Cendant Mortgage, Mount Laurel, XXXXXX (1996 2000)
Mortgage Collection Specialist
Played a vital role in negotiating payment arrangements with customers to avoid foreclosures, including offering alternate payment programs and / or methods as required per debtor s financial abilities while adhering to consumer privacy laws and company procedures.
Performed comprehensive skip tracking to locate debtors with incorrect contact information.
Applied skill in preparing and sending certified foreclosure and legal notices to key parties.
Excellent Professional References Provided Upon Request
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