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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com
Profile of Qualifications
- Dedicated Veteran possessing 10+ years of leadership experience in the restaurant industry.
- Possesses top notch management skills; demonstrated ability to oversee 65+ employees in restaurants generating up to $41M.
- Well versed in developing highly successful training programs to significantly increase staff performance.
- Skilled in streamlining process improvement initiatives, resulting in substantial revenue growth.
Key Areas of Expertise
|
Operations Management Customer Service P&L / Budget Management |
Restaurant Industry Expertise Process Improvement Inventory Control |
Training & Development Employee Retention Menu Planning/Pricing
|
Professional Synopsis
Penn Station 2016-2017
Opening General Manager
- Contributed expert level knowledge of the hospitality industry to facilitate grand opening of operation; surpassed sales record for first day, week and month.
- Heavily involved in all aspects of team building, including interviewing, hiring and training.
- Demonstrated strong organizational skills while managing inventory levels and scheduling all daily activities/resources.
Pizza Hut, Wapakoneta, OH 2014-2016
Regional General Manager
- Leveraged excellent leadership abilities to manage all day to day operations for 3 branches.
- Developed and implemented highly effective training initiatives; focused on leadership, customer service, menu updates, company processes and policy compliance.
- Successfully monitored company P&L and managed budget.
The BrickHouse Grille, Portland, MI 2011-2014
General Manager/Owner
- Fulfilled key proprietary role within startup restaurant; facilitated all aspects of operation, including staffing of 25+ employees, vendor selection/relationship management and menu development.
- Implemented highly effective marketing/advertising strategies, resulting in an average annual revenue of $350k.
- Oversaw build out of restaurant; designed floor charts, selected equipment and developed all training manuals.
Applebee s, Lansing, MI 2009-2012
General Manager
- Assumed critical management position in both back of house and front of house operations; oversaw 65 staff members in a restaurant generating $2.5M annually.
- Streamlined process improvement initiatives regarding food cost and revamped ordering process, resulting in a revenue increase of 1.5% ($22.5k).
- Implemented effective strategies to ensure a positive employee and customer experience; achieved a 30% turnover rate for staff members.
- Recognized for developing innovative strategies to increase beverage sales by 3% ($112k).
- Led hands on training program for 40+ Managers in Training (MITs).
Previous Positions:
Romano s Macaroni Grill, Grand Rapids, Michigan; General Manager 2006-2009
Hard Rock Caf , Detroit, Michigan; Senior Executive Chef 2003-2006
Education & Professional Development
Associate Degree in Sales and Marketing, City College of Chicago, Mannheim, West Germany
U.S. Army Food Service Specialist
Non Commissioned Officer Training, U.S. Army
Serve Safe Certification
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