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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com

 

Profile of Qualifications

 

  • Dedicated Veteran possessing 10+ years of leadership experience in the restaurant industry.
  • Possesses top notch management skills; demonstrated ability to oversee 65+ employees in restaurants generating up to $41M.
  • Well versed in developing highly successful training programs to significantly increase staff performance.
  • Skilled in streamlining process improvement initiatives, resulting in substantial revenue growth.

 

Key Areas of Expertise

 

   Operations Management

   Customer Service

   P&L / Budget Management

   Restaurant Industry Expertise

   Process Improvement

   Inventory Control

   Training & Development

   Employee Retention

   Menu Planning/Pricing

 

Professional Synopsis

 

Penn Station 2016-2017

Opening General Manager

  • Contributed expert level knowledge of the hospitality industry to facilitate grand opening of operation; surpassed sales record for first day, week and month.
  • Heavily involved in all aspects of team building, including interviewing, hiring and training.
  • Demonstrated strong organizational skills while managing inventory levels and scheduling all daily activities/resources.

 

Pizza Hut, Wapakoneta, OH 2014-2016

Regional General Manager

  • Leveraged excellent leadership abilities to manage all day to day operations for 3 branches.
  • Developed and implemented highly effective training initiatives; focused on leadership, customer service, menu updates, company processes and policy compliance.
  • Successfully monitored company P&L and managed budget.

 

The BrickHouse Grille, Portland, MI 2011-2014

General Manager/Owner

  • Fulfilled key proprietary role within startup restaurant; facilitated all aspects of operation, including staffing of 25+ employees, vendor selection/relationship management and menu development.
  • Implemented highly effective marketing/advertising strategies, resulting in an average annual revenue of $350k.
  • Oversaw build out of restaurant; designed floor charts, selected equipment and developed all training manuals.

 

Applebee s, Lansing, MI 2009-2012

General Manager

  • Assumed critical management position in both back of house and front of house operations; oversaw 65 staff members in a restaurant generating $2.5M annually.
  • Streamlined process improvement initiatives regarding food cost and revamped ordering process, resulting in a revenue increase of 1.5% ($22.5k).
  • Implemented effective strategies to ensure a positive employee and customer experience; achieved a 30% turnover rate for staff members.
  • Recognized for developing innovative strategies to increase beverage sales by 3% ($112k).
  • Led hands on training program for 40+ Managers in Training (MITs).

 

Previous Positions:

Romano s Macaroni Grill, Grand Rapids, Michigan; General Manager 2006-2009

Hard Rock Caf , Detroit, Michigan; Senior Executive Chef 2003-2006

 

Education & Professional Development

 

Associate Degree in Sales and Marketing, City College of Chicago, Mannheim, West Germany

U.S. Army Food Service Specialist

Non Commissioned Officer Training, U.S. Army

Serve Safe Certification

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