• Dynamic IT Executive who makes sound decisions to reflect positively on global IT solutions and billion-dollar enterprise / end user computing and software product sales across Canada, the U.S., and Mexico, including attaining a competitive advantage and generating robust growth via solutions-centric critical thinking for change-driven results.
• Out-of-the-Box Thinker who expertly assesses operational / sales needs; influences executives; creates innovative strategies; enhances customer satisfaction; improves cost effectiveness; and attracts, develops, and retains assets.
• Visionary SME who rises above core challenges to improve the bottom line and achieve winning outcomes in alignment with a company s vision, value, and goals, including quickly adapting to evolving scenarios to reach high profit levels, as well as independently resolving in-depth issues across multiple business parties to boost success.
• Excellent Communicator who develops synergistic relationships with cross-geographical executives, IT / business professionals, and customers; who excels in fast-paced autonomous and collaborative environments; and who leads teams by example and with integrity to reduce costs, streamline structures, enhance effectiveness, and shift left.

Director Vendor Management Group (VMO) (2016 Present)

• Capitalize on the opportunity to lead forward-thinking management of suppliers and contracts utilized to support the IT division and other assigned divisions, including directing performance management, service management, demand management, contract administration, key relationship management, financial management, and risk management.
• Consistently adhere to contract terms and mitigate various operational risks while conducting business with suppliers.
• Collaborate with contracting teams to support negotiations, improve contract language, and find alternative sourcing arrangements, including working with audit, IT security, and C-level executives to oversee targeted work performed.
• Proactively support comprehensive processes to establish new suppliers, locations, or new scope of work with suppliers.
• Lead quarterly reviews with CFO on programs and enhancements, as well as cost avoidance and rate card maintenance.

  Reduced overall suppliers by shifting business to the company s top-tier suppliers.

  Introduced a new CRM tool to move processes from manual to semi-automated processes.

  Cleansed break fix suppliers to ensure contracts were up-to-date and measured KPIs and feedback.

  Relaunched a contingent labor program to improve internal ease of use, enhance data quality, and increase cost avoidance, including reducing the latter from 4% to 18% to save the company millions of dollars, as well as improving and streamlining supplier selection based on data and analytics to determine top-tier suppliers.

  Streamlined sub-contractor labor by moving from antiquated manual processes to a tool-based system via an MSP, including creating a streamlined approach to SOW / RFx via a single conduit, creating rate cards to decrease cost structure, assess suppliers, and streamline A / P process to eliminate overdrawn POs / No POs and confusion.

Director Inside Sales ￨ Enterprise Solutions Support, Plano, TX (2010 2016)

• Strategically steered transformation of a U.S.-based inside sales team to focus on enterprise sales and create automation initiatives to shift left, including leading processes while managing verticals and supporting outside sales.
• Drove team-focused success to meet and / or exceed sales targets, including coaching, mentoring, and managing 180 associates across the U.S., Canada, and Mexico while ensuring high internal standards were continually enforced.
• Spearheaded CRM launch to automate interdepartmental pass offs, understand true response times to customers, track upsell / cross-sell initiatives, balancing load, and identifying possible roadblocks to providing enhanced reporting.

  Saved $1.5 million in costs annually by moving in-house warehouse strategy from 80% to 20%.

  Shifted product business from 90% Commodity and 10% Enterprise to a healthier mix of 55% and 45%.

  Implemented a new team in Mexico to move administrative tasks and reduce footprint to save $1 million.

  Attracted and / or retained high-performance talent by introducing a popular new work-from-home program.

  Reorganized North American support to streamline processes and save $300,000 in 1 year, including clearly defining roles / responsibilities and reducing or eliminating customer and field confusion across diverse factors.

Director Inside Sales ￨ Enterprise Solutions Support, Plano, TX (continued)

  Personally responsible for negotiating and achieving the company s largest win the Government of Ontario.

  Developed RFP response and was awarded the 5-year $250-million contract, including negotiating warehouse space, processing costs, and leading process mapping while creating a new inside sales team in only 3 months.

Senior Manager Inside Technical Sales, Toronto, ON (2007 2010)

• Utilized broad scope of industry knowledge toward directing inside technical sales of Datacenter products, including focusing on technical configuration, development of key strategies, and outside / inside sales training while achieving status as an SME on new methodologies, processes, and emphasis on technical sales based with the U.S. and Canada.
• Applied strong leadership talents toward mentoring and managing a team of 18 associates, as well as inside sales staff.
• Realigned profit-generating inside sales processes to aggressively penetrate and / or farm current accounts by conceptualizing and developing a new North American model with redundancy outside the preview of inside sales.

  Comprehensively led RFx pricing / support discussions and accurate documentation.

  Served as an SME on all enterprise-based products within North America, and led pricing strategy.

  Automated Cisco transactions to reduce average order process time from 6 hours to 5 minutes, including avoiding $2.4 million in costs, quadrupling Cisco sales, and built strong ties with Cisco for agility in order creation.

  Directed a 3-member specialist team in focusing on warranty renewals to increase revenue / margin and enhance back-end rebates, and maintained a 90% renewal rate in 2010 to achieve $750,000 in back-end rebates.

Manager Inside Sales, Toronto, ON (2004 2007)

• Played a vital role in leading a results-focused team of 23 inside sales associates tasked with product and software sales in Canada, including continually ensuring optimal customer satisfaction to increase revenue and account penetration.
• Served as a single point-of-contact for customer inquiries while collaborating with marketing, support, management, and IT teams to proactively facilitate new programs, messages, campaigns, and offerings designed to boost business.
• Facilitated new processes, tools, training, and methodologies to achieve successful cross-functional department sales programs, including coordinating all resources planning, territory incentives, and team-focused communications.
• Designed and executed standard reports for executives to provide straightforward views on sales trends and profitability, along with promoting optimization by training teams on customer service, illustrating internal strengths within accounts, evaluating potential customers, and determining cross-pollination best practices among verticals.

  Increased penetration within accounts by 20% in sales growth.

  Honored with numerous awards, including Top Deal Canada ISG.

  Developed sales team processes to secure pricing wins and increase margins.

  Capitalized on associate talents by moving operations to a productive tiered support.

  Minimized errors and wait times by actively engaging in complex transactions with customers.

  Introduced employee recognition programs to reward staff for above and beyond performance.

  Generated $1 million in cost savings by centralizing inside sales operations to Canada from the U.S.

  Trimmed product returns for total sales to <1%, boosted order accuracy 4.5%, and reduced DSO to 39 days.

  Personally onboarded new accounts to ensure smooth first transactions and maximize revenue and efficiency.

Team Leader Inside Sales (2003 2004) ￨ Inside Sales Representative (1999 2003) ￨ Logistics Coordinator (1997 1999)

Undergraduate Accounting & Finance Studies

ITIL Version 3 Foundations Certification ￨ Leadership Training for New Managers ￨ Green Belt Training

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.

To acquaint you with my background, I can offer experience in Global Multi-Site IT Solutions, Enterprise / End User Computing Sales, Software Product Sales, Team Building / Training, New Business Development, and New Market Identification. I am also highly skilled in Up Sales, Cross Sales, and Value-Added Sales; Sales Incentive Planning; Strategic Analysis / Planning; Trends Tracking; Change Management; Risk Mitigation / Management; System Migration; Program Enhancements; and Policy Development, among other areas.

Currently, as Director of Vendor Management Group (VMO) for CompuCom Systems, Inc., I expertly lead forward-thinking oversight of suppliers and contracts utilized to support the IT division and other assigned divisions, including directing performance management, service management, demand management, contract administration, key relationship management, financial management, and risk management. Within this role, I collaborate with contracting teams to support negotiations, improve contract language and find alternative sourcing arrangements, including working with audit, IT security, and C-level executives to oversee targeted work performed. I also lead quarterly reviews with the CFO on programs and enhancements, as well as cost avoidance and rate card maintenance while mitigating various operational risk.

A sampling of my achievements include:

  Reducing overall suppliers by shifting business to the company s top-tier suppliers.

  Introducing a new CRM tool to move processes from manual to semi-automated processes.

  Relaunching a contingent labor program to improve internal ease of use, enhance data quality, and increase cost avoidance, including reducing the latter from 4% to 18% to save the company millions of dollars, as well as improving and streamlining supplier selection based on data and analytics to determine top-tier suppliers.

  Streamlining sub-contractor labor by moving from antiquated manual processes to a tool-based system via an MSP, including creating a streamlined approach to SOW / RFx via a single conduit, creating rate cards to decrease cost structure, assess suppliers, and streamline A / P process to eliminate overdrawn POs / No POs and confusion.

To complement this experience, please note that I participated in undergraduate Accounting and Finance studies at Ryerson University, and completed rigorous ITIL Version 3 Foundations Certification, Leadership Training for New Managers, and Green Belt Training endeavors. As this is just an example of my abilities, please refer to my enclosed resume for additional experience in inside sales and enterprise solutions support leadership roles.

As a proven leader, I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Semi Ferrante

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title ] position currently available within your company. Having gained a deeper insight into the job requirements, I am confident that you will find me to be an incredible asset toward achieving your goals.

As previously discussed, I am a cross-functional professional who offers experience in Global Multi-Site IT Solutions, Enterprise / End User Computing Sales, Software Product Sales, Team Building / Training, New Business Development, and New Market Identification, as well as Up Sales, Cross Sales, and Value-Added Sales; Sales Incentive Planning; Strategic Analysis / Planning; Trends Tracking; Change Management; Risk Mitigation / Management; System Migration; Program Enhancements; and Policy Development. Please recall that I participated in undergraduate Accounting and Finance studies at Ryerson University, and completed rigorous ITIL Version 3 Foundations Certification, Leadership Training for New Managers, and Green Belt Training endeavors.

Throughout my career, I have excelled in progressive Vendor Management Group (VMO), inside sales, and enterprise solutions support leadership roles for high-profile CompuCom Systems, Inc. where I successfully led billion-dollar enterprise / end user computing and software product sales across the U.S., Mexico, and Canada, along with demonstrating career-wide experience in facilitating initiatives to assess operational needs; influence executives with decision-making; promoting product lines, programs, and solutions; creating growth-focused strategies; and increasing the bottom line. [ Suggestion! Address Here Any Relevant Skills / Qualifications / Achievements Discussed During Your Interview ] For the sum of these reasons, I am confident that I can attain success in a rewarding [ Insert Job Title ] role within your company.

I look forward to hearing a positive response from you, and thank you again for the personal interview.

Sincerely,

Semi Ferrante