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Yyyyyy x. yyyyyy
3121 Sebaugh Dr. ￨ Zanesville,
OH 43701
740-624-0002 ￨ abc@xyz.com
Summary of Qualifications
Consistently exceeded performance objectives by gaining the trust, confidence and respect of others.
Experience communicating effectively in person, over the phone and via email with clients and colleagues.
Sound judgment with excellent listening, verbal communication and interpersonal skills.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Demonstrated ability to work well independently as well as part of a team.
Proficient with the Windows operating system and Microsoft Word, Excel and PowerPoint.
Areas of Expertise
> Customer Service > Administrative Operations > Problem Solving
> Teamwork/Collaboration > Project Management > Training
Professional Experience
Customer Service Associate, Wades Clothing 2009-Present
Build and maintain a positive rapport with customers in a fast-paced environment.
Display excellent listening skills to understand the specific needs of customers.
Ask questions of clients and confirm details in order to meet their expectations.
Collaborate effectively with a diverse team of co-workers to achieve performance objectives.
Ensure merchandising standards represent the company in the best light and that products are accessible.
Estee Lauder Cosmetics Manager, Saks Fifth Avenue 2004-2009
Mentored, trained and coached team members on best practices of operations.
Educated colleagues on how to understand the needs of customers in order to fulfill their job duties.
Worked closely with fellow colleagues to set goals and priorities in order to meet the needs of customers.
Led by example by enabling new team members to observe best practices and ask questions.
Scheduled personnel for shifts and delegated responsibilities to individual personnel.
Artist, Self-Employed 1998-2009
Showcased creativity while designing unique paintings and custom murals for clients using faux finish.
Demonstrated the qualities of a self-starter and entrepreneur that can perform tasks without being asked.
Education and Training
Bachelor of Arts (BA), Business Management, Muskingum University; currently attending
Associate of Arts (AA), Business Management, Zane State College; earned Dec. 2015
Second Degree Blackbelt, Tae Kwon Do
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