Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Secret Security Clearance

5-Point Veterans Preference

____________________________________________________________________________

Job Title:

Department:

Agency:

Job Announcement Number:

___________________________________________________________________________

Core Competencies

Information Technology Program Management, Operations Management, Technical Support, Team Leadership, Systems Development/Installation/Implementation, Network Design/Management, Technologies Research, Policy/Plan/Infrastructure/Architecture Implementation, System Security, Oral/Written Communication, Customer Support, Decision-Making, Problem Resolution, U.S. Navy & Marine Corps Intranet (NMCI), Personnel Management, Budgets, Business Continuity Plan Planning/Maintenance, Service Level Agreement (SLA) Management

Veteran, United States Navy

Professional Experience

November 2006 - Present

HP Enterprise Services

Millington, TN

Hours per Week: 40

Salary: $00.00 annually

Supervisor: Frank Harlin Phone xxx-xxx-xxxx May Contact

Program Manager

Effectively employ outstanding background in systems implementation, technical support, program management and team direction in designing/deploying/maintaining networks, workstations and other related systems. Successfully develop/implement plans, policies, standards, infrastructures and architectures that serve as framework for managing IT programs while providing protection for integrity/confidentiality of systems/networks/data.

Utilize subject matter expertise to support research, build specialized systems and assist multiple users toward achieving array of strategic goals; in-depth technology background provides crucial experiential base toward developing solutions with measurable stability/quality/security results. Continually employ communication and exceptional interpersonal relationship-building skills in delivering customer support and project management

Page 1 of 4

Yyyyyy x. yyyyyy Page 2 of 4

while maintaining professional relationships; decision-making and problem resolution capabilities are consistently involved while delivering leadership and direction in multi-dimensional environments.

Hold comprehensive oversight responsibilities for assuring achievement of contractual service levels for 4,000+ customers for U.S. Navy and Marine Corps Intranet (NMCI) Program Manager, directing personnel with support of NMCI technologies at NSA Mid-South. Oversee work performance of 12 personnel including individuals from Information Assurance (IA), Infrastructure Teams, a Business/Billing Analyst, Customer Service Technicians, a Queue Manager and a Server Farm Coordinator (SFOC); additionally tasked with assisting in career development as well as appraising performance of all site personnel.

Scope of responsibilities also includes assuring service desk, desktop and network infrastructure support and performance of agreed-upon quality/profitable services. Diligently monitor systems/processes to ensure control effectiveness and support service delivery of classified/unclassified systems in compliance with governing directives. Carefully plan/maintain site Business Continuity Plan, including data recovery for NMCI Server Farm. Author multiple reports and conduct client service review meetings, both as bi-weekly telephone conference calls with Customer Technical Representatives (CTRs) as well as personal site visits; discussions focus on performance, service improvement recommendations and product quality. Additionally hold responsibilities for overseeing end-user service and financial budgets.

During tenure successfully developed improvement methodologies for use in Quarterly Customer Satisfaction Surveys, which supported site maintaining 90% Local Site Operations Satisfaction score. Also monitor trouble tickets to assure site maintaining passing scores on all SLAs and hold responsibilities for delivery/build-out of Navy EDMZ Project for NSA-Mid South.

November 2002 October 2006

EDO Professional Services

Yorktown, VA

Hours per Week: 40

Salary: $00.00 annually

Supervisor: Dave Stack Phone: 757.820.0923 May Contact

Site Data Analyst/Site Lead

Expertly developed, implemented and assured compliance with all IT program plans/policies/standards/infrastructures/architectures; deftly managed work performance of 20-member team tasked with implementing U.S. Navy/Marine Corps NMCI technologies at multiple facilities. Also oversaw 30-person military/civilian staff engaged in testing and validating specialized business administration software applications in Windows 2000/XP environment. Consultatively interfaced with clientele in identifying/refining functional requirements and translating into technical specifications, and interacted with network partners General Dynamics (GD) and NETCO to develop plans and identify requirements as well as viable solutions.

Steered internal staff and program management toward achieving program goals, including gaining clear/specific client requirements regarding business environments, technical contexts and security needs; ensured that test results and technical solutions were provided to clients.

Yyyyyy x. yyyyyy Page 3 of 4

Collaborates with Base Area Network (BAN)/Local Area Network (LAN) partners during classified/unclassified network configuration and activation, oversaw submission of classified data to 20+ U.S. Navy facilities, and scrupulously maintained client profiles as well as applications migration data. Completed advanced DOD Information Assurance Course in 2006 to support expanded competencies covering information system availability, integrity, authentication, confidentiality and non-repudiation.

October 1999 January 2003

United States Navy

Naval Cargo and Handling Group

Williamsburg, VA

Hours per Week: 40

Salary: $00.00 annually

Supervisor: Lt. Crawford Phone: N/A May Not Contact

Manager, Information Technology Division E-7

Skillfully led IT support operations for 250 users, nine servers and 250 workstations, administered 10BaseT Ethernet network, oversaw work performance of 25 Help Desk Technicians and was responsible for administration of $2.5M budget. Continually monitored systems, reacting rapidly to problems/issues by troubleshooting and identifying corrective actions; was responsible for evaluating and acquiring all needed Command hardware/software and installing within existing systems. Configured Windows 98, ME, NT and 2000 workstations and Windows NT servers, and established fiber optic cable connections.

Recognition of providing exceptional service and support for ADP Division Manager as well as 20 personnel resulted in a Navy Commendation award. Additionally represented multiple external agencies and provided advisement on various options, system improvements and future applications; served as Physical Fitness Coordinator, providing outstanding training which reduced failure rate by 50%.

December 1997 September 1999

United States Navy

USS LaMoure County

Naval Amphibious Base

Virginia Beach, VA

Hours per Week: 40+

Salary: $00.00 annually

Supervisor: Lt. Perkinson Phone: N/A May Not Contact

Manager, Weapons Division E-7

Steered work performance of 47 personnel; held responsibilities for providing training/mentoring and authored/delivered oral and written operations reports to senior management. As Division Manager, gained second Navy Achievement award for providing innovating and inspirational leadership for subordinates and completing complex system implementation during a planned

Yyyyyy x. yyyyyy Page 4 of 4

maintenance timeframe. Additionally, advisement of subordinates regarding military service was successful in maintaining 62% retention rates, exceeding organizational norms.

August 1994 December 1997

United States Navy

Naval Cargo Handling Battalion

Location: N/A

Hours per Week: 40+

Salary: $00.00 annually

Supervisor: CDR Neubeck Phone: N/A May Not Contact

Master Training Specialist E-6

In this assignment was tasked to review U.S. Navy professional development course curriculum to enhance clarity, content and scope while providing training to 1,500+ staff personnel.

Education

Strayer University, Newport News, VA

Bachelor of Science in Computer Information Systems, 2006

GPA: 3.83

Semester/Credit Hours: 126

ECPI College of Technology, Newport News, VA

A.A.S. Computer Science/Networking, 2002

GPA: 3.78

Semester/Credit Hours: 65

Currently enrolled in CompTIA continuing education

Professional Licenses/Certificates

Security+ Certification, #COMP00 1020298078, 2011, SYO-201

Military Awards/Commendations

Navy Expeditionary Medal

National Defense Service Medal (2)