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Production Management | Customer Service | Logistics | Operations Supervision | Problem Solving
Maintenance | Training & Coaching | Quality Assurance | Inspections | Sales | Cost Savings
Contracts | Process Enhancement | Inventory Control | Project Management | Communication
Reporting | Vehicle Route Planning Software & Dispatch | Microsoft office
Driven, determined professional with over 20 years of proven managerial expertise. Able to align with organizational objectives and team goals to work towards achieving success. Focused on developing mutually beneficial relationships with stakeholders at all levels. Adept as it relates to delivering high-caliber service, both individually and as a team member. Excel under pressure in time-sensitive environments. Well-versed in computers and new technology, including all products. Dynamic communication and interpersonal relation skills crucial to productively interfacing with all business stakeholders. Motivating leader who effectively trains and builds high-performance teams. In search of a Senior Operations or Executive Team Lead role with a customer service or logistical focus that will leverage strong creative acumen. Targeting roles upon imminent relocation to the Las Vegas metro.
Oversee a diverse array of customer service operations across all rental car facility departments
Direct the arrangement of returned vehicles for the next rental day; inspect vehicles on the ready line to drive compliance with quality assurance standards
Carefully forecast production numbers to make sure correct rates are established and maximum vehicle use is attained; also make sure all missing vehicles are swiftly reported to Security
Maintain rental facilities and equipment; monitor all conditions and occurrences in and around the facility during each worked shift
Guarantee personnel and customer safety; report on adverse or dangerous conditions
Effectively reduce work injury claims; saved the Atlanta location over $150K in work injury costs in comparison to the year prior
Produce more than 2500 vehicles weekly by managing three distinct work groups across a given work shift
Train and develop new hires in processes and company best practices
Facilitate the continued performance assessment of current, experienced staff; make suggestions for the appropriate corrective action in cases when needed
Assess workflows and respond to noted lapses in productivity by setting into motion the proper corrective actions
Schedule overtime hours and review employee timecards for precision; record attendance lateness and absences, as well as schedule vacations and personal days off
Control and authorize the dispensation of petty cash
Foster and sustain business relationships to further fuel organizational profitability
Worked as the New Orleans Airport B Manager
o Led professional development for two Operations Managers and more than 40 additional staff members in RSA, CBD, VRA and SA working groups
o Coordinated daily functions for the location and advance key performance indicators centered on sales, customer service, employee feedback and market share
o Encouraged positive labor relations by meshing the Avis Budget brand into a combined facility
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Worked as the Memphis Airport A Manager
o Drove the professional development of four Operations Managers and over 60 employees in the RSA, VRA and SA work groups
o Supervised day-to-day location operations and key drivers centered on sales, net promoter scores, voice-of-the-employee scores, along with market share
o Played a key role in shifting the location culture to reflect customer service-driven behaviors
- Safely and cautiously operated a 16-foot box truck during the fulfillment of deliveries across several urban and rural routes
- Made certain that deliveries were completed in a secure and efficient manner for 100 to 400 cases of perishable products, with the goal of accruing little to no product damage in the process
- Upheld high levels of customer satisfaction while stocking coolers and displays
- Collecting payment for delivered products in a timely fashion
- Administered the effectual sorting, stacking, and delivery of over 12K packages in the midst of peak seasons within a prescribed time frame
- Directed and led a group of package handlers to ensure proper treatment of packages
- Aimed to establish and work towards service goals, jointly with 20-40 employees and 42-60 Independent Contractors and Temporary Drivers in a hands-on physical working environment
- Sustained DOT and maintenance files for Independent Contractors
- Guaranteed at all times that equipment maintenance was achieved in a safe, efficient manner; helped achieve this by leading training focused on safety, retention, and productivity
- Conducted customer service rides and driver release audits to critique vital safety-focused behaviors and driving techniques using the Smith System Safe Driving Program
- Fulfilled additional obligations as the Safety Committee Chairperson, Inventory Specialist and Rental Automation Manager; also worked as the de facto scanner troubleshooter as needed
Also worked as a Part-time/Full time Service Manager for a Package & Delivery Service
Registrar Relations Manager, Afilias USA, Inc., 2001-2005
Manager Candidate/Supervisor/Operations Manager, TeleSpectrum Worldwide Inc., 1998-2001
Aviation Officer/Helicopter Pilot, U.S. Army, 1993-1998
Bachelor of Science, Business Administration/Management, South Carolina State University
Training Completion, Smith System Safe Driving Program Instructor
Program Completion, U.S. Army Aviation School
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6926 Country Walk Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | firstname.lastname@example.org
March 16, 2018
Hiring Agent Name
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I bring to any role years of proven senior-level operations coordination success, primarily in the mail shipping and delivery sector. It is my hope to put the skills I ve refined over the years to practical use in a challenging, innovative and growth-focused new setting.
My experiences so far have sharpened my supervisory and relationship building competencies, as well as my ability to connect positively with clients, colleagues and contractors at all levels.
As a professional, I am able to excel in fast-paced settings that call for adaptability. I work well as both an independent achiever and valued team member to contribute actively to seamless operations.
Over the course of my career, I refined my talents as it relates to facility maintenance, training, safety leadership, organization and time management, to name a few.
Independent of my career chronology, I have a Bachelor of Science with a Business Administration/Management focus that pairs well with my practical background. I ve also trained as a Smith System Safe Driving Program Instructor.
Furthermore, I completed Aviation School while serving as a proud service member of the United States Army, of which I am a now proud veteran.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
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