Proficient, accomplished Technical Specialist and team leader seeking to apply extensive experience in communications systems and staff management to a rewarding new role.

  Over 20 years of experience in administration of technical services, staff leadership, communications systems, organizational collaboration, documentation and problem resolution.

  Holder of BS degree in Technical Management and AS in Electronic Engineering.

  Conversationally fluent in both English and Spanish.

  Expert-level proficiency in Sonet Testing devices, digital multiplexers, TL1 commands, MS Office Suite and communication equipment of various types.

Supervisor of Network Operations and Engineering, Verizon/Frontier, Los Gatos, CA 2012 - Present

       Authoritatively direct, develop, assist, coach, coordinate & document comprehensive staff of technicians and office personnel engaged in provision of technical services.

       Diligently ensure proper functionality & operability of networks at all times and diagnose & repair problems.

       Efficiently collaborate with multiple departments to drive superior customer satisfaction, ensure punctual completion of projects and produce documentation on all activities for higher-level review.

       Formulate & enact aggressive performance targets and facilitate personnel attainment of goals.

Senior Service Provisioner, Verizon, Morgan Hill, CA 1999 - 2012

       Skillfully facilitated Sonet and interoffice fiber connection testing & provisioning.

       Prepared detailed records of all activities and assisted fellow staff members in resolving technical problems.

       Served as Manager of Central Offices on occasion.

       Knowledgeably interpreted circuit designs to correct problems and utilized CLECs to conduct tests.

Circuit Designer employed by AT&T in Sacramento, CA developing circuit designs, coordinating cutovers for existing technologies for new locations and facilitating new routing using CLECs, 1998-1999.

Bachelor of Science - Technical Management, 2012

DeVry University, San Jose, CA

Associate of Science - Electronics Engineering, 1998

ITT Technical Institute, Rancho Cordova, CA

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Dear :

I am contacting you to offer my services as a Technical Services professional and am submitting my resume for your review. In advance, I thank you for your time and consideration.

Over the course of my career, I have been tasked with progressively-greater responsibilities vital to the smooth operation of communications networks serving large areas of the country. I have been quite successful in driving superior personnel performance and technical excellence in mission-critical efforts.

I have also earned a Bachelor's degree in Technical Management and an AS in Electronic Engineering. Additionally, I am fluent in Spanish.

As an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. I am eager to discuss how my qualifications match your needs and look forward to interviewing with you at your earliest convenience.

Sincerely,

Yyyyyy x. yyyyyy

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