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Experienced Strategic Leader with 5+ years of experience in progressive customer service and administrative roles within a variety of industries. Experienced in providing superior customer service to customers, overseeing accounts receivable/medical billing, addressing billing inquires, and managing schedules. Equipped with a significant level of communication and interpersonal abilities in addition to a keen ability to develop positive relationships with co-workers, members of management, vendors, and customers.

  Directly managed several day to day operations within a fast-paced environment with a focus on increasing productivity and efficiency

  Research complex billing issues in order to identify solutions, ensure continuous compliance with both HIPPA and ACA guidelines, verify patient insurance information, and address patient inquiries

  Maintain a significant knowledge of medical terminology in order to accurately reviewing medical billing and coding entries for accuracy along with successfully fostering positive relationships with hospital staff, patients, and vendors

  Achieved two promotions within a short time period due to exceptional performance, billing accuracy, and customer service levels

  Provided administrative support to staff members within the emergency unit which required maintaining patient medical records, updating files, and managing invoice processing

  Scheduled follow-up appointments for over 100 emergency room patients, accurately addressed patient inquiries, and maintained medical staff schedules

  Instrumental in the reorganization of both emergency intake and scheduling procedures which resulted in a faster response time, enhanced patient care, and ease of accurate diagnosis

  Played a lead role in handling both client and patient billing inquiries in a timely and efficient manner, monitored customer satisfaction levels, and improved retention levels through quickly investigating and resolving complex billing discrepancies

  Successfully resolved several past-due accounts through the development of low and/or no penalty repayment strategies for delinquent customer accounts

  Clients included: Comcast Billing and Collections and Morgan Healthcare Group

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  Guided the daily management of patient account billing which included updating patient records, generating billing statements, processing payments, and verifying insurance information

  Created comprehensive financial statements, reviewed and resolved medical billing inquiries, and maintained strong relationships with patients, family members, Doctors, and insurance companies

  Successfully improved efficiency levels by identifying accounts receivable issues and developing strategies aimed at reducing issue occurrence

  Supported the school board on a day-to-day basis which included creating both internal and external correspondence, documenting site visits, and addressing concerns in a timely manner

  Streamlined the student filing system for all student records which resulted in improved efficiency levels along with generating a document which highlighted frequency asked questions and concerns