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Yyyyyy x. yyyyyy

xxxxxx Xxxxxxrdner Drive Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx


Profile of Qualifications


  Operational Consulting

  Team Building/Training

  Strategic Advisory Services

  Strategic Analysis/Planning

  Market Trend Analysis

  Process Re-Engineering

  Key Program Management

  Multi-Procedure Development

  Customer Relations

  Process Improvement

  Multi-Business Prospecting

  Technology/Business Solutions


  • Details-Focused Executive who offers a cross-functional background in Healthcare Consulting, New Business Development, Business Development Program Management, Strategic Analysis / Planning, Operations Enhancements, Process Re-Engineering, and Facility Development to boost the bottom line.
  • Ambitious Self-Starter who boasts above-average career results and showcases a proven ability to see the big picture within the highly competitive healthcare industry, and can make sound decisions to reflect positively on corporate well-being in alignment with the company s vision, value, and goals.
  • Excellent Communicator who seamlessly liaises among C-level executives, key decision-makers, business / operational teams, stakeholders, and clients, and can deliver high-caliber presentations.


Professional Synopsis


Adventist Health System, Orlando, FL 2013 2015


Corporate Director of Leadership Development

  Capitalized on the opportunity to develop forward-thinking leadership development initiatives, including contributing a focus on human capital, leadership, and impact of leadership in the care of patients, recruitment, retention of staff, and the orxxxxxxnization s ability to carry out core business drivers.

  Built project and communication plans for delivering system-wide initiatives that support strategic and operational performance improvement of internal customers, along with conducting debriefing and feedback sessions with internal clients of environmental assessments and 360-degree leadership results.


  Established quantitative and qualitative measures of results for coaching goals.

  Established executive relations and leadership development consulting / coaching tools.

  Drove the implementation of assessment tools, instruments, and other methods to evaluate the internal client's characteristics, strengths, weaknesses, opportunities, and constraints.

  Developed sourcing and communication plans for system s key lines of business, including facilitating results-focused physician recruitment and executive-level administration.

  Created specific Developmental Leadership success goals and roles, and assisted client in designing and developing action plans and coaching time tables.


Xxxxxxllup, Atlanta, XXXXXX 2011 2013


Client Service Manager Advanced Consultant

  Utilized broad scope of industry knowledge and dynamic business acumen toward identifying client s business challenges to optimize project impact as project lead for scope of projects up to $300,000+.

  Directed strategic positioning and goal expectation on assigned accounts focused on orxxxxxxnizational enxxxxxxgement, and executed targeted requirements for project scope, budget, timeline, resource, and risk.


  Created customized enxxxxxxgement strategies and interventions for non-healthcare clients.

  Presented to top executive presentations and business impact analysis to C-level leadership.

  Provided advisory solutions portfolio to high-profile clients, including Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Best Practices, Leadership Selection, Employee Enxxxxxxgement, and Affordable Care Act (ACA) Assessment.


Yyyyyy x. yyyyyy Page Two (xxx-xxx-xxxx


Kaiser Permanente, Washington, D.C. 2009 2011


Facility Operations Manager

  Led clinical and strategic operations of multiple Kaiser healthcare medical centers in the Mid-Atlantic Region, including guiding daily operations of multiple facilities, as well as holding full profit / loss and financial reporting responsibilities for centers through floor-to-ceiling expense control management.

  • Created programmatic guidelines for construction of regional healthcare Super Hub medical complexes.


  Partnered with physician site lead to grow and develop membership, implement system changes, manage facility projects, and develop interdepartmental workflows to meet goals.

  Developed space programming and logistical planning to elevate patient flow and improve functioning of facility s 32+ departments and associated staff for five facilities in D.C. and VA.


ADAMS Program Management, Atlanta, XXXXXX 2005 2009


Project Manager

  Strategically steered program management and advisory services initiatives for $10+ million healthcare capital improvement project accounts, including expertly defining complex financial situations and developing solutions enabling clients to capitalize on market opportunities and improve operations.

  Served as an owners representative responsible for leading project development and management work plans, including maintaining detailed Master Program Budget and Schedule, as well as developing conventional and critical paths project milestones through standard and custom reports.

  Cost-effectively negotiated contracts, scope definition, and budget alignment, site logistics, Certificate of Need (CON) planning, operational reviews, value engineering, and integrated Campus Master Planning.

  Effectively managed healthcare-related clients expectations and provided feasibility and directional recommendations through industry benchmarking, strategic market, demographic, and risk analysis.


  Steered client meetings and provided valuable presentation and strategic communications.

  Analyzed clinical and operational requirements and developed strategic plans throughout the project to ensure the continued delivery of patient care and facility systems operations.

  Developed project transaction analysis / negotiations, asset management, portfolio assessment, valuation, strategic market, and risk analysis for operations.

  Led scope definition, site logistics, cash flow analysis, and operational and process improvement value engineering utilizing Lean / Six Sigma techniques.

  Co-authored a published industry white paper, Building a Hospital for Tomorrow: The Value of Effective Decision Making (2008).


Erdman, Washington, D.C. 2003 2005


Project Director

  Drove project-based success by coordinating all administrative, operational, technical, and financial activities associated with $30+ million healthcare projects and programs in the Mid-Atlantic Region.

  Expertly analyzed and used intelligence / data xxxxxxthered to help clients manage business processes to better support strategic planning to improve operational performance and core financial profitability.

  Directed project analysis and management phases, including aligning regulatory requirements, project visioning, market strategy, and execution of critical projects which was instrumental in meeting goals.

  Developed strategy and practice differentiators, staff recruitment, and project team-building efforts.


  Established with client Program Management Office (PMO) to develop a project team compliment, schedule, and work plans, and reviewed project progress with team and client.

  Conceptualized and developed complex business scenarios and due diligence for projects, including handling all modeling, cash flow analysis, and service line development.

  Built and sustained mutually beneficial relationships and a consensus among teams relative to site, size, scope, definition, budget, schedule, financing, and ownership options.


Yyyyyy x. yyyyyy Page Three (xxx-xxx-xxxx


PricewaterhouseCoopers, Baltimore, MD 2000 2003


Senior Associate Healthcare Consulting Practice

  Maximized bottom-line performance by collecting background data and developing policy and process reviews and controls testing to optimize performance in risk management, finances, and operations.

  Spearheaded detailed policy / process reviews, process and controls testing, contract audits and compliance reviews, client interviews, xxxxxxp analysis development, and industry benchmarking.

  Demonstrated experience in using best practices, laws, and regulations for the accurate assessment of management, operational, and technical security / privacy imperatives.


  Executed compliance initiatives for auditing of orxxxxxxnizations under federal Corporate Integrity Agreements (CIAs) mandated by the Office of Inspector General (OIG).

  Directed enterprise-wide Risk Assessments and remediation strategies for healthcare systems, Pharmacy Benefit Managers (PBMs), and pharmaceutical manufacturers and non-healthcare clients (e.g. Microsoft), including performing a detailed review of operational and regulatory related policy, procedures, and potential system breeches.

  Delivered resourceful recommendations for Health Insurance Portability & Accountability (HIPAA) compliance through review of operations, including HIPAA securities policies and procedures to reduce risks and minimize exposures.


Computer Sciences Corporation (CSC) First Consulting Group, Beltsville, MD 1999 2000



  Played a vital role in providing results-focused consulting and analytic tools to clients to achieve standards-based information systems and optimize management processes to attain overall objectives.

  Created goals by developing financial and operational models fundamental to success factors (KSUs).


  Developed Computerized Physician Order Entry (CPOE) throughout the system s enterprise.

  Customized unique assessment tools and assembled an analysis package for Orxxxxxxnizational Readiness Assessments, including guiding the development of scenarios and data collection.

  Proactively addressed comprehensive strategies for premium review of Labor Performance Management Staffing solutions by reducing agency nurses.




University of Michixxxxxxn

Master of Health Services Administration (Health Management & Policy)


Oakwood University

Bachelor of Arts in History Political Science


Excellent Professional References Provided Upon Request

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