A results-driven, dedicated professional with solid internationally-reaching experience in developing, implementing and managing nonprofit programs that benefit diverse populations in needs. Skillful developer of multidimensional efforts across the Education, Social Services and Community sectors. Diligent with a strong history of relationship management and an unmatched work ethic. Able to excel, both in collaborative and independent settings. Fast learner who adapts well to emerging technologies and new protocols. Seeking a challenging new nonprofit position; open to working with NGOS, United Nations agencies, IOM or state and federal agencies that will allow for career mobility and growth.

Collaborative Teamwork | Active Listening | Relationship Building | Interpersonal Communication | Global Nonprofits

Advocacy | Community-Based Campaigns | Youth Mentorship | Case Management & Assessment | Data Collection | File Preparation Community Relations | Partnerships | Conflict Resolution | Process Improvement | Project Management | Critical Thinking | Problem Solving

MS Office | Windows | Somali (Native) | Basic: Kiswahili, Arabic and Spanish

World Relief Corporation

Refugee Programs Coordinator, 2008 Present

         Offer intensive individual counseling and comprehensive training programs for refugee and immigrant clients; includes state and federal programs such as TANF, RCA, Citizenship and the Match Grant

         Identify and engage with refugee barriers that prevent their self-sufficiency in employment, cultural integration and education

         Assess service delivery to clients and ensure that programs and resources are of high caliber and used effectually

         Plan and engage in outreach efforts, e.g. fundraising and/ or home visits by influencing clients to participate, with the ultimate goal for each to apply for permanent residency and citizenship

         Assemble and evaluate cultural, educational, social and demographic client data to guide local program development and execution

         Manage cases and community service referrals to support client self-sufficiency and cultural integration

         Coordinate and partake in budget administration for programs that offer support services; foster positive relations with local, state and federal agencies to secure access to resources for clients and prevent their duplication

         Devise organizational policies related to client services eligibility, program requirements and implementations; make certain that the organizational contract requirements for funding purposes are adhered to

         Uphold the confidentiality and integrity of each client s privacy according to organization protocol and applicable laws

         Lead supervision and training programs for all newly-recruited volunteers and personnel

Kennewick & Pasco School Districts/Public Schools

Refugee & Immigrant School Liaison Officer, 2011 2013

         Liaised steadily with Principals, Teachers and students families regarding attendance, welfare and other student-driven concerns; also discussed potential academic success barriers for each and corresponding solutions to overcome

         Actively advocated for familial involvement in school activities; also educated the local refugee and immigrant communities on the importance of schools for their children and provided families with tools to overcome educational obstacles

         Partnered efficaciously with other agencies that deliver aid, e.g. child immunization clinics, family services and placement agencies

         Acted as the foremost point of contact for school matters amongst the refugee and immigrant familial populations

         Assisted site personnel in supervising the campus and responding to/preventing campus safety concerns

         Delivered cultural orientation presentations to teachers and families to help fuel seamless integration processes

Walmart Stores, Inc.

Customer Service Representative, 2007 2011

         Talked with customers via phone or in person to offer product and service information; entered orders, canceled accounts and obtained complaint details as needed to make the necessary changes to resolve customer concerns

         Recorded customer interactions or transactions, as well as details of inquiries, complaints, comments and corresponding actions taken

         Examined customers' service or billing statements, performed merchandise exchanges, refunded funds and adjusted bills

         Completed contract forms, prepared changes of address and issued service discontinuance orders as needed

         Referred unresolved customer grievances to designated departments or managerial personnel for further investigation; followed up with customers to respond to their inquiries and/or notify them of claim investigation results or planned adjustments

CARE International

Education Program Officer, 2004 2007

         Engaged in the development of CARE International s education strategy during a three-year stay in the Dadaab Refugee Camps in Kenya

         Coordinated efforts with and served as a liaison amongst the agency, schools and refuge populations

         Leveraged the support of the Education supervisor, refugee communities and other partner agencies to cumulatively develop and execute top-notch education programs and activities within the area s local refugee camps

         Interacted with families, external agencies, businesses and influential community members to further their respective comprehension of the organization s priorities in order to elicit deep-seated support and assistance

         Drove the establishment of additional education enrichment programs by offering new and innovative ideas that served to pique interest and bolster levels of enrollment

         Attended informative and engaging training sessions, conferences and workshops to stay apprised of best practices in the field, as well as newly-created programming initiatives and legal issues pertinent to nonprofit work

         Gathered and evaluated data for studies and reports; also provided related recommendations based on findings

         Evaluated the overall efficacy and efficiency of School Dropout Prevention efforts led by the organization; involved coordinating meetings with essential stakeholders and facilitating additional outreach strategies as needed by the organization

         Developed and set forth various student clubs and other significant academic activities to encourage refugee student interest in education program offerings

Project Associate/Consultant, United Nations (UNHCR), 2002 2003

Refuge Youth Lead, CARE International Education Department, 1998 2002

Master of Business Administration, Organizational Leadership, Brandman University, 2014

Bachelor of Science, Business Administration-Management, Thomas Edison State University, 2012

Diploma, Business Administration, N.E.P Technical Training Institute, 2007

Council Member, Washington State Department of Social & Health Services Refugee Advisory Council, 2013 Present

Project Management, Alison Institute-Ireland

Computer Training Package, Alison Institute-Ireland

Emergency Management, Massey University-New Zealand

Strategic Management, Open Universities-Australia

National Evaluation Capacity Development (M&E Systems), IOCE & UNICEF