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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

 

Experienced Strategic Leader with 15+ years of experience in quickly changing environments along with a strong background within a variety of industries. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

 

Key Competencies

 

         Operations Management

         Policy Development

         Cost Reduction Strategies

         Strategy Development

 

         Six Sigma Lean Principles

         Complex Problem Solving

         Safety/Risk Management

         Pneumatic Machinery

 

         Process Improvement

         Attention to Detail

         Staff Management

         Project Management

 

Career Highlights

 

  • Instrumental in successfully managing day-to-day administrative and logistical functions within quickly changing environment with experience in start-up environments
  • Knowledgeable in lean manufacturing (Six Sigma) principles in addition to a keen ability to design and implement standard operating procedures
  • Successfully achieved 6 company production records which included achieving over 2.2 million in printed materials during a span of 12 hours

 

Professional Experience

Leclair Ryan, Richmond, VA May 2014-June 2016

Billing Specialist

  • Directed daily administrative and operational functions within a fast-paced, legal environment with a focus on increasing productivity and efficiency
  • Reviewed and setup new cases for new Attorneys, provided guidance related to internal billing policies, and resolved billing related issues such as submission, compliance, and payment issues
  • Instrumental in the development of case budgets, coordinated the preparation and submission of electronic invoices for clients, and processed invoice rate changes, reversals, and time adjustments
  • Utilized superior communication and interpersonal abilities in order to foster positive rapport with both Attorneys and customers along with handling collections functions as needed

 

n1 Health, Richmond, VA October 2013-March 2014

Patient Specialist

  • Coordinated the completion of complex administrative operations within a quickly changing start-up organization which included assisting patients with account specific questions
  • Played a lead role in large-scale conversion projects within several cities, implemented streamlined operating procedures, and facilitated business development events
  • Acted as the first point of contact for both existing and potential clients, performed patient intake interviews, and created complex reports for members of executive management

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

 

Professional Experience Continued:

Dominion Capital Mortgage, Inc., Richmond, VA February 2012-October 2013

District/Area Manager

  Successfully managed logistical tasks within a successful mortgage company which included overseeing the full-cycle mortgage lending process

  Identified potential clients within the community, developed comprehensive standard operating procedures aimed at increasing internal revenue, and processed new loan applications

  Reviewed individual client information in order to accurately identify financial needs, made appropriate mortgage product recommendations, and ensured compliance with federal lending laws

  Processed mortgage applications through an automated underwriting system in addition to successfully maintaining licensing within the state of Virginia

 

Quad Graphics, Richmond, VA August 1997-December 2011

Team Leader/Production Operator (2005-2011)

  Guided daily operations within a 230,000 square foot commercial printing facility which staffed over 300 employees and operated over 24 hours per day

  Supervised a cross-functional team which included providing individualized feedback/guidance in addition to managing employee relations issues

  Handled the full life cycle of commercial printing activities, inspected large-scale machinery in order to ensure functionality, and completed repairs on both mechanical and pneumatic equipment

  Maintained a significant knowledge of product stackers, strapping machines, ABB Robotics, shrink wrap machines, and conveyors

  Fostered positive relationships with both customers and vendors during the analysis of production samples, oversaw the set-up of mechanical equipment, and monitored project schedules

  Successfully achieved 6 company records for production runs which included completing over 2.2. million units printed within a 12 hour period

 

Production Operator (2002-2005)

  Acted as a key member of the internal production team along with providing administrative support to the Team Leader/Production Operator

  Prepared/reviewed project critical documentation, ensured accurate production counts at all times, and oversaw the completion of safety training

  Developed in-depth production schedules focused on meeting specific production timelines, facilitated team meetings, and maintained consistent contact with clients

 

Additional Professional Experience Includes:

  Production Team, Quad Graphics, 1997-2002

 

Professional Development

 

Completed Training Includes:

S.M.E.D. Training (Lean Manufacturing), Six Sigma Training, First Aid, and CPR

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