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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Strategic Leader with 15+ years of experience in quickly changing environments along with a strong background within a variety of industries. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.
Key Competencies
Operations Management Policy Development Cost Reduction Strategies Strategy Development |
Six Sigma Lean Principles Complex Problem Solving Safety/Risk Management Pneumatic Machinery |
Process Improvement Attention to Detail Staff Management Project Management
|
Career Highlights
- Instrumental in successfully managing day-to-day administrative and logistical functions within quickly changing environment with experience in start-up environments
- Knowledgeable in lean manufacturing (Six Sigma) principles in addition to a keen ability to design and implement standard operating procedures
- Successfully achieved 6 company production records which included achieving over 2.2 million in printed materials during a span of 12 hours
Professional Experience
Leclair Ryan, Richmond, VA May 2014-June 2016
Billing Specialist
- Directed daily administrative and operational functions within a fast-paced, legal environment with a focus on increasing productivity and efficiency
- Reviewed and setup new cases for new Attorneys, provided guidance related to internal billing policies, and resolved billing related issues such as submission, compliance, and payment issues
- Instrumental in the development of case budgets, coordinated the preparation and submission of electronic invoices for clients, and processed invoice rate changes, reversals, and time adjustments
- Utilized superior communication and interpersonal abilities in order to foster positive rapport with both Attorneys and customers along with handling collections functions as needed
n1 Health, Richmond, VA October 2013-March 2014
Patient Specialist
- Coordinated the completion of complex administrative operations within a quickly changing start-up organization which included assisting patients with account specific questions
- Played a lead role in large-scale conversion projects within several cities, implemented streamlined operating procedures, and facilitated business development events
- Acted as the first point of contact for both existing and potential clients, performed patient intake interviews, and created complex reports for members of executive management
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Professional Experience Continued:
Dominion Capital Mortgage, Inc., Richmond, VA February 2012-October 2013
District/Area Manager
Successfully managed logistical tasks within a successful mortgage company which included overseeing the full-cycle mortgage lending process
Identified potential clients within the community, developed comprehensive standard operating procedures aimed at increasing internal revenue, and processed new loan applications
Reviewed individual client information in order to accurately identify financial needs, made appropriate mortgage product recommendations, and ensured compliance with federal lending laws
Processed mortgage applications through an automated underwriting system in addition to successfully maintaining licensing within the state of Virginia
Quad Graphics, Richmond, VA August 1997-December 2011
Team Leader/Production Operator (2005-2011)
Guided daily operations within a 230,000 square foot commercial printing facility which staffed over 300 employees and operated over 24 hours per day
Supervised a cross-functional team which included providing individualized feedback/guidance in addition to managing employee relations issues
Handled the full life cycle of commercial printing activities, inspected large-scale machinery in order to ensure functionality, and completed repairs on both mechanical and pneumatic equipment
Maintained a significant knowledge of product stackers, strapping machines, ABB Robotics, shrink wrap machines, and conveyors
Fostered positive relationships with both customers and vendors during the analysis of production samples, oversaw the set-up of mechanical equipment, and monitored project schedules
Successfully achieved 6 company records for production runs which included completing over 2.2. million units printed within a 12 hour period
Production Operator (2002-2005)
Acted as a key member of the internal production team along with providing administrative support to the Team Leader/Production Operator
Prepared/reviewed project critical documentation, ensured accurate production counts at all times, and oversaw the completion of safety training
Developed in-depth production schedules focused on meeting specific production timelines, facilitated team meetings, and maintained consistent contact with clients
Additional Professional Experience Includes:
Production Team, Quad Graphics, 1997-2002
Professional Development
Completed Training Includes:
S.M.E.D. Training (Lean Manufacturing), Six Sigma Training, First Aid, and CPR
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