Operations Manager ~ Service Manager

  Offer over a decade of progressive leadership experience in service-oriented, client-focused industries, with key achievements including:

  Have successfully spearheaded 2 merger/acquisition integrations; 2013-to date

  Cintas Spirit Award

  Schwan s President s Club

  Schwan s Vice President s Club; 2 consecutive years

  Business savvy, with expertise in managing operations spanning services, new business development, human resources, administrative, and financial through distribution, warehousing, safety, and fleet management

  Excel in defining and implementing targeting strategies to boost productivity and efficiency, maximize use of resources, control costs, and increase profits and effectively evaluate key metrics to identify and deliver solutions for optimizing performance; NPS experience

  Technology savvy, with proficiency in SAP CRM and MS Office Suite along with working knowledge of SAP ECC; able to rapidly learn new information systems/technologies

  Credentialed Safety and Smith System Driving Trainer

Stericycle/Shred-it/Cintas Document Management-Colorado Springs, CO 2010-Present

Transportation Supervisor/Service Manager; 2013-Present

  Retained/promoted to steer broad-scope operations, including 2 successful merger/ acquisition transitions; includes financial/expense control and administrative accountability

  Effectively train, coordinate and direct personnel; lead Service Representatives to consistently deliver world-class customer service

  Strategically manage routing to maximize use of time and resources in meeting client needs; responsible for safety and security along with fleet maintenance

  Successfully manage warehouse supporting efficient operations

  Play solid role in driving revenue growth by collaborating with sales team in defining and targeting lucrative new business opportunities

Customer Service Representative II; 2010-2013

  Maximized revenue by generating new business through cold calling, referral development and lead generation while concurrently providing existing customers with secure information destruction/document management services

  Entrusted with leadership role of Smith System Trainer

Schwan s Home Service 2005-2010

Customer Service Manager

  Successfully trained new CSMs in company policies and procedures, service standards, sales strategies, and general route operations

  Effectively managed route, from sales, service and distribution through accounts receivable and administrative/documentation; grew sales through cold calling and referrals

Bachelor of Arts, Eastern Illinois University-Charleston, IL; 2001

Eagle Scout; 1997

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated, I offer extensive experience in managing operations and services, with a track record of delivering strong results across service levels, sales/revenue production, productivity and efficiency, safety, quality, and bottom-line financial performance. Over the course of my career I have successfully spearheaded 2 business integrations supporting company mergers/acquisitions, progressed to positions of increasing accountability, trained cross-functional staff, and earned several recognitions/awards. Of note, I believe my success in diverse industries also illustrates my talent for rapidly adapting my management skills and acquiring and mastering new knowledge to thrive in new business sectors and professional roles.

As a Manager, you will find me to be an effective leader and motivated team player committed to supporting you in achieving your immediate and long-range goals. I am confident that I would be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Jason Rolewicz