Personable communicator with experience educating and training clients, colleagues and vendors.

  Strong background developing training programs and policies and procedures to improve performance.

  Created programs that have enabled team members to maximize their potential and excel.

  Explained a wide variety of products and services to clients of various backgrounds and education levels.

  Outstanding public speaker with a stellar ability to create compelling presentations that educate stakeholders.

  Proficient with Microsoft Outlook, Word, Excel and PowerPoint and QuickBooks.

Training & Development Team Building/Leadership Coaching & Mentoring

Training Programs Customer & Vendor Relations Report Writing

Public Speaking Product Education Oral Presentations

Owner, Maintenance and Lawn Dispatch Services, Inc. Aug. 2013-Feb. 2016

  Built and maintained positive communications with clients, co-workers, residents and subcontractors while operating a company that provided maintenance services to properties.

  Mentored, trained and coached two full-time employees and one-part-time employees on best practices of building relationships with key stakeholders and completing daily tasks.

  Created an employee handbook and worked one-on-one or in a group setting to assist colleagues.

  Implemented new processes and new systems to boost productivity and workflow.

  Negotiated favorable prices and agreements with both clients and subcontractors.

  Earned a Do Whatever it Takes Award from a client for providing exceptional service.

Home Childcare May 2011-Nov. 2012

Owner

  Cared for children in my home that ranged in age, from three months to 11 years.

  Designed a structured, daily program that featured unique and fun activities for children of all ages.

  Gained the trust, confidence and respect of parents and their children.

Charlotte Eye Ear Nose and Throat Jan. 2009-Feb. 2011

Regional Manager (Apr. 2010-Feb. 2011)

  Guided a diverse team of over 30 employees to maximize their potential and excel in a fast-paced setting.

  Created and implemented strategies to meet annual customer service objectives.

  Developed desk top reference books for the front desk staff so they could do their jobs more efficiently.

  Built and maintained communications with key stakeholders, including physicians and vendors.

  Generated detailed weekly reports and updates for the Chief Operating Officer (COO).

  Decreased expenses 10% by re-organizing the staff and re-evaluating policies and procedures.

  Increased revenue 30% by re-negotiating a 10% decrease in rate and outsourcing.

Charlotte Eye Ear Nose and Throat Jan. 2009-Feb. 2011

Revenue Cycle Manager/Director of Business Operations (Jan. 2009-Apr. 2010)

  Led a staff of over 30 employees while simultaneously identified areas for continuous improvement.

  Enhanced the structuring of specific positions and responsibilities to boost employee efficiency.

  Coached, trained and mentored team members on best practices of operations.

  Negotiated favorable contracts with collection agencies, including one of the best contracts in company history.

  Generated weekly reports for the COO, Chief Financial Officer (CFO) and Chief Executive Officer (CEO).

  Lowered expenses while at the same time increasing the number of appointments as well as revenue.

  Earned quarterly bonuses during time in this position for outstanding performance.

Previously:

Owner, Mr. Butcher Feb. 2005-Apr. 2008

  Created and operated a delicatessen and meat market, including leading a team of six employees.

  Interviewed candidates for employment opportunities and hired associates that were an ideal fit.

  Trained new and existing team members on sales, customer service and daily operations.

Medical Billing Supervisor, Automated Medical Systems June 1998-Feb. 2005

  Led 10 employees and also managed a separate department and team of 10 employees over two months in the interim absence of a supervisor.

  Created and implemented a new training program, which was ultimately deployed company-wide, and that included an Outstanding Team Member Certificate each month.

  Honored with a Recognition Award for creating the name and tagline for the company s Intranet platform.

Reimbursement Coordinator, Chartwell Home Therapies Feb. 1995-June 1998

  Trained new employees on best practices of operations.

BS, Business Administration (BSBA), Marketing minor, Southern New Hampshire University

  Public Speaker, Angels of 1997, a non-profit organization that assists high school students.

  Member, John Maxwell Leadership Program.

  Secretary, North Meck Rotary Board and The Odd Sock Board.

  New Ambassador, Lake Norman Chamber; earned New Ambassador Award for outstanding service.

  Chair, Interact Club, Hough High School.

  Parent Chair, Young Life Ministries over Pine Lake Prep.

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE).

As demonstrated in the accompanying resume, I am a personable communicator with experience educating and training clients, colleagues and vendors. I have a strong background developing training programs and policies and procedures to improve performance. In this capacity, I have created programs that have enabled team members to maximize their potential and excel. I ve also explained a wide variety of products and services to clients of various backgrounds and education levels. I am an outstanding public speaker with a stellar ability to create compelling presentations that educate stakeholders. Among my additional unique qualifications and experience:

  Created an employee handbook and worked one-on-one or in a group setting to assist colleagues.

  Implemented new processes and new systems that boosted productivity and workflow.

  Earned a Do Whatever it Takes Award from a client for providing exceptional service.

  Created and implemented a new training program, which was ultimately deployed company-wide, and that included an Outstanding Team Member Certificate each month.

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

980-230-6581