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Yyyyyy x. yyyyyy
437 Executive Center Dr. #205 | West Palm Beach, FL 3340xxx-xxx-xxxx | abc@xyz.com
Client-centered, motivated and hardworking Service Delivery Professional with over 20 years of noteworthy IT support experience. Adept as it relates to installing computer systems and peripherals, as well as delivering comprehensive help desk support. Possess a strong work ethic and ability to swiftly master new concepts. Skilled in prioritizing duties according to set deadlines. Currently seeking to continue a career in IT support in a role that will call on technical strong suits, as well as offer growth opportunities in additional competency areas including accounting and administrative operations coordination.
Core Competencies & Technology
Client Implementation & Documentation | Software Testing | Disaster Recovery | Administrative Support | Data Entry
Remote Help Desk Support | Active Directory Support |Networking | Field Support | LAN/WAN Installation & Monitoring
Windows XP, 7 and 10 | Server 2000 and 2012 Operating Systems | Microsoft Office 365, SharePoint | Remedy | Jira
Remote Connection Software (Remote Desktop, LANDesk, Net Support & Skype) | Cisco VPN
Professional Experience
Target | Cashier (2017-Present)
Operate cash register in order to accurately process customer sales transactions with timeliness
Focus at all times on quality assurance and delivery of a positive customer experience so as to encourage repeat business
M*Modal Clinical Documentation | Help Desk/Field Support (1994-2016)
Actively monitored software alert system in order to resolve critical issues in a swift, comprehensive manner
Developed baseline standards for use of the company s proprietary dictation software
Researched, created and implemented new clients use of company software
Played a key role in the development and installation of the Central Florida Server Center; included handling the client transfer and integration from the company s Florida offices into the Central Server location
Proved vital during the creation of company disaster recovery systems
Supervised a dynamic team of IT staff by prioritizing internal and external support calls daily
Also founded, guided and actively supported a technical team in using radiology and pathology transcription systems, which led to a unified server support system for radiology operations
Drafted technical bulletins for dispensation via SharePoint and Box
Skillfully added new users to the M*Modal network using Active Directory
Led in regression-testing procedures for software upgrades in a real-time solution beta environment; noted results for use in leading future upgrades
Dispatched staff to troubleshoot onsite installations and deliver break/fix solutions
Consistently achieved 95% service-level agreement (SLA) for Level II Technical Help Desk support using ITIL guidelines through the use of Remedy and JIRA ticketing systems
Education & Credentials
Bachelor s Degree, Business Administration, University of Wisconsin Eau Claire
Associate s Degree, Hospitality Management, District One Technical Institute
Associate s Degree, Accounting, Keiser University
Certification, A+
Involvement
Volunteer, Compass Community Center Computer Lab
Former Member, Keiser University Entrepreneur Club
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