Dedicated and accomplished Administrative Professional with over 5+ years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative operational processes.

Project Management Timeline Management Team Leadership Medical Office Administration

Microsoft Office Suite Meeting Deadlines Vendor Management Budget Administration

Administrative Support Process Improvement Patient Insurance Eligibility Customer Service

  Direct day to day administrative operations within a fast-paced medical office with a focus on increasing productivity and operational efficiency levels

  Greet incoming patients, maintain patient appointment schedules, collect cash/credit payments, and play a lead role in verifying patient insurance eligibility

  Supported administrative operations within several organizations which included Loyola College, Maryland Judiciary Department, and Finiti Title Company

  Utilized Microsoft Office Suite to maintain comprehensive databases, processed incoming mails, and worked closely with both internal and external stakeholders

  Coordinated lending operations within a retail banking environment which centered on supporting internal team members, maintaining relationships with commercial clients, and making lending product recommendations

  Oversaw the settlement process for both new and existing loans, completed lien and title searches, and ensured due diligence functions are completed prior to loan approval/funding

  Maintained an expert level knowledge of CIP, OFAC, and BSA policies in addition to tracking documents such as financial statements, property tax payments, and insurance

  Managed lending products within the organization which included both commercial and consumer loans and required maintaining lending records and ensuring compliance with regulatory standards

  Led ACH tasks such as report and document generation, reconciled GL accounts, processed branch office requests, and tracked lending metrics to ensure high levels of productivity

Additional Experience Includes: Office Manager/Bookkeeper, AboomA Technologies (2005-2006), Commercial Loan Assistant to the Sr. Vice President, Pointe Bank (2003-2005), and Loan Servicing Asst., First Southern Bank (1994-2000)