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Career Profile
Dedicated and accomplished Administrative Professional with over 5+ years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative operational processes.
Key Competencies
Project Management Timeline Management Team Leadership Medical Office Administration
Microsoft Office Suite Meeting Deadlines Vendor Management Budget Administration
Administrative Support Process Improvement Patient Insurance Eligibility Customer Service
Professional Experience
Dental Office June 2017-Present
Office Assistant
Direct day to day administrative operations within a fast-paced medical office with a focus on increasing productivity and operational efficiency levels
Greet incoming patients, maintain patient appointment schedules, collect cash/credit payments, and play a lead role in verifying patient insurance eligibility
Robert Half, Columbia, MD September 2015-May 2017
Contract Administrative Assistant (Various Companies)
Supported administrative operations within several organizations which included Loyola College, Maryland Judiciary Department, and Finiti Title Company
Utilized Microsoft Office Suite to maintain comprehensive databases, processed incoming mails, and worked closely with both internal and external stakeholders
Carrollton Bank, Columbia, MD August 2010-May 2014
Sr. Commercial Loan Administrator
Coordinated lending operations within a retail banking environment which centered on supporting internal team members, maintaining relationships with commercial clients, and making lending product recommendations
Oversaw the settlement process for both new and existing loans, completed lien and title searches, and ensured due diligence functions are completed prior to loan approval/funding
Maintained an expert level knowledge of CIP, OFAC, and BSA policies in addition to tracking documents such as financial statements, property tax payments, and insurance
The Columbia Bank, Columbia, MD July 2006-July 2009
Loan Administrator
Managed lending products within the organization which included both commercial and consumer loans and required maintaining lending records and ensuring compliance with regulatory standards
Led ACH tasks such as report and document generation, reconciled GL accounts, processed branch office requests, and tracked lending metrics to ensure high levels of productivity
Additional Experience Includes: Office Manager/Bookkeeper, AboomA Technologies (2005-2006), Commercial Loan Assistant to the Sr. Vice President, Pointe Bank (2003-2005), and Loan Servicing Asst., First Southern Bank (1994-2000)
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