Experienced Customer Support Professional with several years of experience in operations and administrative roles with a demonstrated history of improving operational processes. Experienced in identifying and contacting potential clients, diffusing escalated customer service issues, and implementing streamlined operating processes. Equipped with a significant ability to lead administrative operations along with building strong rapport with others.

Customer Service & Support Cash Management Training/Coaching Microsoft Office Suite

Administrative Support Translating Documentation Appointment Scheduling Customer Retention

Operational Process Improvement Oral/Written Communication Bilingual, Japanese (Speaking)/English

  Direct day to day sales operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Identify and contact up to 100 new and existing clients per day, provide guidance related to various products, and make product recommendations based on client needs

  Utilized superior communication and interpersonal abilities to maintain positive relationships with clients along with diffusing escalated client situations

  Oversaw front-desk operations within a customer-service focused environment which required greeting incoming clients, assisting with customer inquiries, and resolving complaints

  Screened visitors and verified credentials along with setting appointments and overseeing all safety and office functions on a daily basis

  Managed administrative and managerial functions within a successful automotive facility which included greeting incoming customers, assisting with account questions, and updating a comprehensive sales database

  Played a lead role in identifying and establishing new customer accounts, ensured the showroom was maintained at all times, and complied with safety requirements

  Provided tour guide services to customers within the Las Vegas area which included providing information related to Grand Canyon West, Sky Walk, Hoover Damn, and the Mike O Callaghan-Pat Tillman Memorial Bridge

  Utilized superior communication and interpersonal abilities to maintain positive rapport with customers from a variety of cultural backgrounds

  Managed customer service operations within a food-service environment which included assisting customers with food/beverage selection along with processing customer transactions

  Answered incoming calls and booked reservations, escalated customer service issues to members of management, and calculated tips at the end of each shift

  Oversaw tutoring logistics within an organization tasked with providing language coursework to children of a variety of ages

  Translated papers from Japanese to English, diffused behavioral issues, assisted students with homework, and facilitated parent pick-up