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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

 

Experienced sales/business development and operations professional with 10+ years of experience within high-stress environments with a keen ability to lead others and manage daily operations. Experienced in supervising staff members, managing complex financial portfolios, negotiating contracts, and overseeing human resources operations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, customers, and members of management.

 

Key Competencies

 

         Operations Management

         Sales/Business Development

         Human Resources

         Vendor Management

         Contract Negotiation

         Strategy Development

         Financial Data Analysis

         Bilingual, English/Urdu

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Staff Management

 

Professional Experience

HRA-City of New York, Municipal ID Program, New York 2015-Present

Quality Assurance Coordinator

  Directly manage several administrative and operational functions within the organization with a focus on improving quality and compliance levels

  Monitor the enrollment/approval process which includes reviewing over 700 record per week in addition to fostering positive rapport with an internal training team

  Design and implement quality related strategies, create/update internal policies/best practices, and review staff errors in order to provide feedback and/or coaching

  Perform field visits of enrollment centers in order to ensure all quality standards are being met in addition to assisting the Executive Leadership Team with decision-making

 

Healthy Smile, New York 2013-2015

Manager, Sales & Service

  Facilitated several sales and business development functions within the organization which included developing unique sales strategies which were aligned with organizational business strategies

  Utilized superior communication and interpersonal abilities in order to provide individualized training to Managers with a focus on employee relations best practices

  Oversaw all employee training functions, maintained a keen knowledge of current industry trends, managed all recruiting functions, and fostered positive relationships with clients

  Evaluated customer budgets and needs in order to make appropriate product recommendations while simultaneously sourcing potential new clients within the community

 

PASHU, Pakistan 2010-2013

Director, Customer Service & Sales

  Coordinated several administrative operations with a concentration on managing the day-to-day operations of a successful fashion lounge

  Supervised approximately 20 staff members which included managing schedules and providing training, negotiated over 25 Designer contracts, oversaw human resources functions, fostered positive customer relationships, and secured start-up funds

  Successfully identified new business opportunities within the community which required a significant level of attention to detail along developing customer engagement initiatives

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

 

Professional Experience Continued

Habib Bak Limited, Islamabad, Islamabad 2010-2013

Director, Customer Service & Sales

  Successfully managed all daily operations within a retail/commercial organization which included developing unique business strategies, supervising staff members, and implementing both sales and marketing campaigns which have resulted in an increase in organizational revenue

  Monitored all financial operations which included monitoring profitability levels, managed all credit and deposit accounts, and played a lead role in human resources operations

  Successfully grew the organization to over $10 million

 

ABN Amro Bank, Islamabad, Islamabad 2006-2008

Assistant Vice President/Branch Manager (2007-2008)

  Coordinated all daily operations with a concentration on overseeing a branch liability portfolio valuated at over $100 million which included a customer base of over 5,500

  Played an integral role in client acquisitions which required a significant attention to detail in addition to diffusing complex issues and maintaining client accounts

  Maintained a liability target growth of $2.5 million and a wealth management goal of $56 thousand per month in addition to increasing liability base by $10 million and wealth management base by over $4 thousand in a span of 4 months

  Provided reporting within MIS on a regular basis which included ensuring all transactions were in compliance with ABN/AMRO service and audit standards

 

Sales Manager (2006)

  Managed all sales operations within a high-stress environment which included recruiting new team members, monitoring employee metrics/goals, and managing customer satisfaction levels

  Directed all portfolio and account growth strategies, designed unique marketing programs, and led all compliance/regulatory operations

 

Additional Professional Experience Includes:

  Customer Relationship Manager, Standard Chartered Bank 2002-2006

 

Technical Skills

 

Technical Skills Include: Microsoft Office Suite, Windows Vista, Minitab, Adobe PageMaker, Adobe Illustrator, Adobe Photoshop

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include over 10 years of experience in operations management roles with a background in supervising staff members, developing strategic initiatives, negotiating with vendors, and managing complex portfolios. In addition, I have a strong background in maintaining productivity and efficiency within a fast-paced environment.

 

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to foster positive relationships with others and lead cross-functional teams.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

Yyyyyy x. yyyyyy

 

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