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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced sales/business development and operations professional with 10+ years of experience within high-stress environments with a keen ability to lead others and manage daily operations. Experienced in supervising staff members, managing complex financial portfolios, negotiating contracts, and overseeing human resources operations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, customers, and members of management.
Key Competencies
Operations Management Sales/Business Development Human Resources Vendor Management |
Contract Negotiation Strategy Development Financial Data Analysis Bilingual, English/Urdu |
Process Improvement Attention to Detail Complex Problem Solving Staff Management
|
Professional Experience
HRA-City of New York, Municipal ID Program, New York 2015-Present
Quality Assurance Coordinator
Directly manage several administrative and operational functions within the organization with a focus on improving quality and compliance levels
Monitor the enrollment/approval process which includes reviewing over 700 record per week in addition to fostering positive rapport with an internal training team
Design and implement quality related strategies, create/update internal policies/best practices, and review staff errors in order to provide feedback and/or coaching
Perform field visits of enrollment centers in order to ensure all quality standards are being met in addition to assisting the Executive Leadership Team with decision-making
Healthy Smile, New York 2013-2015
Manager, Sales & Service
Facilitated several sales and business development functions within the organization which included developing unique sales strategies which were aligned with organizational business strategies
Utilized superior communication and interpersonal abilities in order to provide individualized training to Managers with a focus on employee relations best practices
Oversaw all employee training functions, maintained a keen knowledge of current industry trends, managed all recruiting functions, and fostered positive relationships with clients
Evaluated customer budgets and needs in order to make appropriate product recommendations while simultaneously sourcing potential new clients within the community
PASHU, Pakistan 2010-2013
Director, Customer Service & Sales
Coordinated several administrative operations with a concentration on managing the day-to-day operations of a successful fashion lounge
Supervised approximately 20 staff members which included managing schedules and providing training, negotiated over 25 Designer contracts, oversaw human resources functions, fostered positive customer relationships, and secured start-up funds
Successfully identified new business opportunities within the community which required a significant level of attention to detail along developing customer engagement initiatives
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Professional Experience Continued
Habib Bak Limited, Islamabad, Islamabad 2010-2013
Director, Customer Service & Sales
Successfully managed all daily operations within a retail/commercial organization which included developing unique business strategies, supervising staff members, and implementing both sales and marketing campaigns which have resulted in an increase in organizational revenue
Monitored all financial operations which included monitoring profitability levels, managed all credit and deposit accounts, and played a lead role in human resources operations
Successfully grew the organization to over $10 million
ABN Amro Bank, Islamabad, Islamabad 2006-2008
Assistant Vice President/Branch Manager (2007-2008)
Coordinated all daily operations with a concentration on overseeing a branch liability portfolio valuated at over $100 million which included a customer base of over 5,500
Played an integral role in client acquisitions which required a significant attention to detail in addition to diffusing complex issues and maintaining client accounts
Maintained a liability target growth of $2.5 million and a wealth management goal of $56 thousand per month in addition to increasing liability base by $10 million and wealth management base by over $4 thousand in a span of 4 months
Provided reporting within MIS on a regular basis which included ensuring all transactions were in compliance with ABN/AMRO service and audit standards
Sales Manager (2006)
Managed all sales operations within a high-stress environment which included recruiting new team members, monitoring employee metrics/goals, and managing customer satisfaction levels
Directed all portfolio and account growth strategies, designed unique marketing programs, and led all compliance/regulatory operations
Additional Professional Experience Includes:
Customer Relationship Manager, Standard Chartered Bank 2002-2006
Technical Skills
Technical Skills Include: Microsoft Office Suite, Windows Vista, Minitab, Adobe PageMaker, Adobe Illustrator, Adobe Photoshop
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include over 10 years of experience in operations management roles with a background in supervising staff members, developing strategic initiatives, negotiating with vendors, and managing complex portfolios. In addition, I have a strong background in maintaining productivity and efficiency within a fast-paced environment.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to foster positive relationships with others and lead cross-functional teams.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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