Ambitious leader with valuable, hands-on global experience seeking enrollment in your business school.

  Consistently promoted to positions of greater responsibility for exceeding performance objectives.

  Experience working closely with global customers in Asia, the Middle East and North America.

  Diverse business background, with experience in new business development; client retention; product training; and marketing.

Kameda Infologics Jan. 2011-Present

Manager, Customer Relations, eCell Healthcare McLean, VA (July 2012-Present)

  Manage global accounts worth a total of $20 million, including in Asia, the Middle East and North America.

  Work to acquire new business such as preparing product demonstrations and helping write proposals.

  Build and grow relationships with customers, including continually assessing their needs via GAP analysis.

  Communicate closely with the Development Team to improve product offerings.

  Play an integral role with marketing strategies, content development and execution such as brochures, websites and social media marketing.

  Implement products in global markets and in a variety of capacities, from serving as a trainer to project manager to implementation manager.

  Helped achieve Meaningful Use 1 & 2 Certification for the EMR product.

Senior Executive, Customer Relations India (Jan. 2011- July 2012)

  Spearheaded the design of workflows for upcoming and existing healthcare facilities.

  Developed training content and educated new hires, as well as providing healthcare training to executives; physicians; administrators; and finance personnel.

  Communicated effectively with customers to gauge their feedback, including suggestions, and shared with the Command Center.

  Showcased strong writing skills while drafting proposals to hospitals and healthcare organizations.

HCL Technologies Oct. 2008-Jan. 2011

Process Trainer, BPO Services India (May 2010-Jan. 2011)

  Led training initiatives for customer, AT&T, including coaching management about the latest changes and new products in the process.

  Developed training content and played an integral role leading the Train the Trainer Program.

  Consistently achieved assessment score goals to meet or exceed the needs of customers.

  Displayed strong problem solving skills to resolve customer concerns.

Senior Technical Support Officer, BPO Services India (Sept. 2009-May 2010)

Technical Support Officer, BPO Services India (Oct. 2008-Nov. 2009)

Bachelor of Technology, Information Technology focus; earned June 2008
Meerut Institute of Engineering and Technology India