Yyyyyy x. yyyyyy

Tourism

  More than 15 years of experience in tourism, sales, hospitality management, business administration, customer service, strategic planning, documentation and event management

  Proficient in Amadeus, AS400, Colonial and Microsoft Office Suite software applications

  Well-organized multitasker with strong detail orientation; self-driven team player with strengths in communication and developing interpersonal relationships

  Possess excellent planning, organization, time management and decision-making skills

  Strategically coordinate and collaborate with various professionals to maximize performance in facilitating goals and attaining operational excellence

  Fluent in English and Spanish languages

  Winner of multiple awards for service and performance excellence:

o    Circle of Excellence Commodore Award in 2016 Royal Caribbean Cruises LTD

o    Silver Compliance in 2014 Consumer Outreach Royal Caribbean Cruises LTD

o    Top Team Member Award in 2011 Royal Caribbean Trade Support and Service

o    Circle of Excellence Commodore Award in 2009 Royal Caribbean Cruises LTD

Royal Caribbean International, Inc., Miami, FL 2008 Present

Administrator, Revenue Management (2015-Present)

         Effectively assign individual guarantees based on set timeline; collaborate with Partner Advocate to assign group guarantees and assist RSS/Partner Advocate with group bookings.

         Interface with inventory management personnel as well as pricing calls/emails/Sametime from RSS, Partner Advocate and Customer Service; perform stateroom changes and reinstate spaces based on internal errors or specific set guidelines.

         Tasked with upgrading services as delineated by various guidelines/sailing status; maintain continual communication with relevant company personnel regarding berthing status of sailing and deal with oversold cabin situations by providing special officers to guests/travel partners.

         Quantify downgrade action costs and deliver report to management, update information concerning sailing redeployment and pricing into reservation system, and process approved AFC requests from Sales Support.

         Utilize in-depth understanding of organizational guidelines/policies/procedures to develop inventory/pricing decisions, working closely with Revenue Analysts when implementing established inventory management actions; also maintain awareness of status of busied statements in alignment with organizational policies/procedures and continually ensure internal departments are kept abreast of all policies/procedures.

         Skillfully manage loading deployment packets as assigned and participate in multiple cross-brand functional initiatives.

Coordinator, Wedding & Event Sales (2014-2015)

         Provided highest levels of guest services, meeting/exceeding expectations while collaborating closely with Royal Romance Department Operations Team in planning events; as Sales Coordinator was accountable for achieving monthly revenue targets/goals as set by Wedding Sales Manager.

         Skillfully employed array of sales techniques, wedding product knowledge, various enhancements and available ship venues toward gaining wedding/special event sales commitments; also worked closely with multiple other departments to assure clear information communication and facilitation of successful event(s).

         Served as escort for potential brides/grooms during ship site visits and provided invaluable marketing support for closing sales by promoting ship advantages as a wedding venue.

Continued on Page Two ..

Yyyyyy x. yyyyyy ~ Career Track Continued

         Authored contracts to ensure inclusion of all relevant information, maintained all documentation, prepared billing materials/summaries and assured collection of payments for services.

         Assisted Call Center personnel by serving as Point-of-Contact regarding dealing with various wedding-related calls and any other problems/issues.

Consumer Outreach Group Vacation Specialist (2013-2014)

         Supported clientele by responding to array of telephone inquiries concerning products/services/promotions and resolved any problems/issues conveyed by telephone or written correspondence.

         Responded rapidly to client requests for changing bookings to align with various requests or circumstance modification requirements; processed group dining requests and uploaded data to Special Service Coordinator.

         Maintained currency on all aspects of group files including cabin inventory, air conditioning requirements and various hotel packages availability; also prepared accounting invoices and oversaw payments, manifests and other relevant documentation as well as accurate reservation information.

Senior International Partner Advocate (2012-2013)

         Expertly collaborated with International Representatives/operational personnel from seven South American countries in developing group sales and managing receptions and various excursions.

Shoreside Group Representative (2011-2012)

         Worked closely with multiple Travel Agents in coordinating tourist group activities; managed group files, cabin inventory and accommodations, air travel, invoicing, manifests and any required documentation.

         Was successful in initiating/maintaining mutually-beneficial business relationships between organization and clientele; also continually drove growth of client base to include new sales opportunities.

Certified Vacation Planner & Customer Service Representative (2008-2011)

         Provided excellent assistance to customers/potential customers with clear and detailed responses to various inquiries concerning products, services and promotions.

         As necessary performed booking modifications to align with client requests and was continually available to assist with any special customer requests.

         Authored and uploaded accurate reservation data, resolved issues when they arose and performed various payment collection duties.

C&R Food Concepts, Miami, FL 2005 2008

Manager

         Recruited, hired, trained, led and assessed performance of staff personnel; held comprehensive responsibilities concerning inventory management, processing/uploading invoices into computerized system and assuring strict compliance with all prevailing health, hygiene, QA, safety and fire code requirements.

Rusty Pelican, Miami, FL 2004 2005

Customer Service

       Expertly resolved any customer complaints and continually supported delivery of outstanding customer service and satisfaction; authored in-depth reports on activities for Operations Manager and managed multiple financial transactions including verifying payments and performing customer file follow-up.

Homestead Country Club, Hot Springs, VA

Waitress & Customer Service Representative 2003 - 2004

       Tasked with multiple responsibilities including uploading customer information into organizational computerized database, processing various financial transactions and ensuring proper accounting for all monies received during shift; also skillfully managed various events, i.e. weddings, baby showers, birthdays, and assured strong coordination and communication with clients.

Travel Agency, Lima, Peru

Customer Service & Travel Agent 2000 - 2001

       Ensured that customer base was kept continually informed regarding events/promotions and collected/processed customer payments; followed-up with clients when necessary.

Broward College, Miami, FL, Business Administration Studies; currently pursuing

Cenfotur Tourism Center, Lima, Peru, Bachelor s Degree, Hospitality Management, 2003