Experienced Customer Service Professional seeking to utilize relevant, in-depth experience in a challenging Supervisor or Manager assignment

Customer Service and Support ~ Personnel Supervision and Training ~ New Hire Interviewing ~ Safety/Security/Health ~ Facility Oversight ~ Administrative Support ~ Office

Equipment Utilization ~ Unit Open/Close ~ Social Media ~ Bookkeeping/Cash

Accounting ~ Associate Performance Evaluations ~ Work Schedule Development ~

Records Management ~ Inventory Control

GEARS/Lotus Notes, Internet Explorer, Windows, MS Office Suite,

POS Equipment, GERAS System

  Exceptionally knowledgeable in all aspects of assuring smooth customer flow/check-out activities for major retail organization; manage operations, direct work performance of employees, assure facility adherence to prevailing requirements concerning cleanliness and safety, and participate in array of new-hire activities

  Over 16 years of customer relations, service and assistance experience; particular strengths in developing and maintaining excellent rapport with clients as well as colleagues while giving particular focus to continually meeting/exceeding customer requirements and needs

  Skillfully support organizational mission by performing wide array of administrative functions including preparing all needed documentation, organizing and maintaining client files, managing office equipment and performing research utilizing email

  Expert capabilities in assisting with bookkeeping activities, developing work schedules, training personnel and performing inventory management while continually assuring provision of highest levels of customer service

Front-End Supervisor

Walmart, Badwind Park, CA 2014 - Present

         For this major retail organization, oversee work performance of 35 Associates; actively assist with staff training and continually support adherence to all company health, safety and security policies/procedures/regulations.

         Expertly direct front-end merchandise check-out activities, assuring smooth and controlled movement of customers through lines; also assist with any merchandise return activities.

         Direct activities of Associates tasked with managing various areas of facility, including assuring cleanliness of parking lot as well as restrooms; also train Cashiers in methodologies for working with customers effectively yet efficiently as well as promoting use of company credit card.

         Additionally perform various Human Resources-related functions including conducting interviews, orienting and training new hire personnel and supporting Associates in maintaining currency with their individual training plans.

         Other assignments/roles have included serving as Personnel Coordinator, Food Support Manager, Customer Service Manager and Cashier.

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Salon Assistant

Hairvolution Studio, Los Angeles, CA 2013 - 2014

         Provided exceptional support for studio team, serving as Receptionist with responsibilities that included greeting clientele and ensuring their comfort, managing the organization s telephone system, scheduling appointments, managing payment transactions, maintaining social media contacts, assisting in other ways as requested, and opening/closing unit on daily basis.

Unit Assistant / Customer Service Representative

Dept. of Public Social Services, GAIN Region IV-Central County GAIN, Los Angeles, CA 2009 - 2010

         As Assistant, effectively met responsibilities for word processing, answering telephone calls and directing to appropriate department/individual, filing mail, copying work packages and organizing case loads for GAIN workers.

         Skillfully managed office equipment including the fax machine, copier and all computer-driven printers.

         Successfully served as Customer Service Representative with multiple responsibilities for assessing eligibility of participants utilizing email (GERAS system) as well as working in person with individuals; was also tasked to use office intercom system to deliver various public service announcements.

Administrative Coordinator

Marshall s, Inglewood, CA 2001 - 2008

         Steered work performance of 15 Sales Associates including directing training and assuring that excellent customer service was provided by staff personnel.

         Oversaw front-line customer service at register and skillfully assisted with any bookkeeping requirements such as cash accounting and register reviews; also managed any customer service disputes.

         Developed Associate work schedules and performance evaluations and held responsibilities concerning promoting or terminating any Associates; also maintained confidential employee records.

         Steered store-wide merchandising activities, coordinated displays, managed inventory control and continually enforced all safety, health and security regulations/policies.

Academy for Salon Professionals, Canoga Park, CA

Cosmetology Studies

Highlights:

94% Academic Average

Classes in L Oreal Products: New Reds by INOA, 2013, New Mocha s by INOA, 2013

Stylist at Kennedy High School Fashion Show, 2013 and CSUN Fashion Show, 2013

West Valley Occupational Center, Woodland Hills, CA

Business Mathematics, Office Procedures Studies, 2011

Certificates of Completion