Yyyyyy x. yyyyyy

1636 Alamosa Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

Dedicated, highly experienced Operations Executive with years of highly valuable, progressive leadership experience, primarily in the foodservice sector. Driven to attain company success, both as an integral independent leader and contributory team member. Adept at working with clients and stakeholders at all levels. Now in pursuance of a Regional Director of Operations, Area Manager or similar role; open to a change in industry for the right opportunity.

  Highlighted as one of the Top 100 Places to Work in 2017 by The Dallas Morning News

  Worked tirelessly in 2016 to earn recognition as a Guest High Achiever

  Led the staffing and restructure of the Oklahoma City DMA, included brand development and sales growth from $900K PSA to $1.2M from 2012 to 2014

  Recognized as a Leader of the Year nominee at the 2009 GM Conference in San Diego, CA

  Named as one of the Top Performers, earning a 2008 Food Safety Award from John Gomez (ZVP); also named as a Guest High Achiever and the Higher GEM in the MA Region, with a 65% area average, that same year

  Received the 2006 Excellence in Food Safety Award with a 100% Steritech rating from Panda s Risk Management Department

  Given the Excellence Food Safety Award in 2005 as well, from the Health Department of the City of Covina; also worked that year to secure the Panda Express Service with a Heart Award

Panda Express

Regional Director of Operations (2015-Present)

Area Coach of Operations (2007-2015)

  Direct overseas operations for up to 78 stores with the aid of a supervised team of Area Coaches of Operations (ACO) and Multi-Unit-Managers (MUM)

  Foster a strong sense of company culture within the region

  Lead the training, developing and managing of staff members; focus on the importance of a strong work ethic, diligence, customer service excellence and integrity

  Drive positive results across the region by achieving high levels of financial performance; enhance business onsite at various locations in a Business Developer capacity to offer operational expertise

  Oversee levels of service, cleanliness, quality and adherence to company standards at all site visits

  Provide continuous, comprehensive support to ACOs, MUMs, General Managers (GMs) and Associates

  Suggest process improvements and policy modifications that serve to enhance overall daily functions and heighten levels of customer satisfaction

  Heighten overall levels of unit team development as an advisor to the GM in resolving technical and operational issues

  Recruits and finalize a pipeline of high-caliber management talent to fuel regional and company growth

  Attain sales targets and control cash, asset and P&L performance for all managed units

  Remedy issues as they occur using well-developed, intentional solutions

  Uphold awareness regarding trends specific to food service best practices; incorporate these onsite in order to stay competitive within the market

  Actively prevent issues that may affect managerial staff; follow up by developing innovative long-term solutions

  Use policy and process acumen to ensure smooth operations across assigned units

  Introduce staff incentives that reward high achievers in the areas of sales, cost savings, food safety and guest satisfaction achievement

  Play a key role during new store openings

Multi-Unit-Manager (2007)

  Acted as a subject matter expert to deliver operations advice and support to GMs and Associates

  Drove high levels of productivity and quality across all managed units; always demonstrated expertise regarding all operational goals

  Assigned workflows and coached the performance of all supervised personnel

  Flawlessly executed policies and procedures that served to boost levels of operational efficacy

  Prepared and presented menu items with the utmost in safe, sanitary conditions

  Coordinated the sales, assets and P&L responsibilities within all units managed

  Launched marketing programs and rolled out new products per corporate standards

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Continued

Multi-Unit-Manager (Continued)

  Crafted solutions to issues including process improvements geared towards resolving short- and long-term concerns

  Worked with guests, Associates and the regional team to exchange or present data related to daily and area performance

  Surpassed guest expectations by unremittingly assessing their needs and developing plans to meet those needs

Training Leader (2003-2007)

  Guided and supervised all Associates to ensure quality and cleanliness that surpassed customer expectation; earned a 100% QSC consecutively 10 times

  Led local store marketing; opened a house account for Penske Mercedes and, in doing so, catered to the client each month during their sales meetings

  Efficaciously trained two GMs and many Assistants Managers, with most AMs trained going on to earn promotions to GM roles within one year or less

  Generated employee motivation to work collectively to be successful; also led individualized training so that Associates were equipped to oversee store operations in the GM s absence

  Also trained new Managers in a mentor capacity

Golden Wok Express, Inc.

General Manager (1992-2003)

  Proved vital in recruiting and hiring store Associates; managed daily workflows for each

  Authored holistic reports to summarize observational findings; suggested recommendations for maintenance, repairs and changes in operational procedures and purchase requirements

  Supervised routine food preparation operations; included ordering items from distributors to ensure accurate scheduling of fresh food and supplies

  Served diners properly and in a timely manner; provided new item suggestions that best fit their preferences and dietary circumstances

  Cleaned and sanitized dining areas including the washing of tableware, kitchen utensils and equipment in compliance with corporate and government sanitation protocols and laws

  Selected top-notch suppliers to ensure the highest levels of quality and acquisition of the most competitive costs

Associate of Arts, Business Management, Royal University of Phnom Penh

Contribute to 10 Panda Cares events each year to deliver aid to underserved child populations