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Yyyyyy x. yyyyyy
- 201 Town North Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Delivery Transport Operations Manager
Qualifications Profile
Highly self-motivated and results-driven service professional with more than 17 years providing high-performance customer service, inventory/warehouse management support, delivery transport operations, and sales operations support mostly in the retail, hospitality and transport industries.
Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Strong interpersonal communication that inspire confidence and foster teamwork with colleagues across diverse ethnicities and demographics.
Key Expertise
Operations Management Support
Retail Service Operations Support
Customer Order Fulfillment
Delivery Transport Operations
Inventory/Warehouse Operations
Logistics Operations
Process/Workflow Improvement
Continuous Quality Improvement
Inter-Office Coordination
Relationship Management (Customers, , Public, & Suppliers)
Policies & Regulatory Compliance
Staff Supervision & Training
Office & Staff Administration
Records & Document Management
Technical
Forklift ?transport Operations
Automated Inventory Management System
MS Office, Email/Webmail, Web Research, & Social Networking
Professional Experience
Delivery Transport Operations
Provided factory-to-distribution/market delivery as well as door-to-door delivery for consumable/perishable items as well as durable goods as assigned.
Advised the dispatch office with hourly feedback on exact location, traffic situation, and estimated time of arrival (ETA) for proper notification to clients and timely payment processing upon arrival.
Inventory/Warehouse Operations Management
Supervised and conducted warehouse operations, ensuring compliance with safety and security regulations, policies, and procedures for shipping & receiving, bulk load build-up and breakdown, and order fulfillment.
Operated and maintained forklifts and freight transport from warehouse to distribution centers or door-to-door deliveries.
Oversaw stock control in monitoring inventory shrink and controlling potential warehouse pilferage.
Handled and processed inventory data and records into a computerized inventory management system, ensuring accurate and complete data capture for inventory accounting and reconciliation.
Maintained inventory records matching physical count with that of data in Automated Inventory Management Systems.
Initiated purchase orders for stock replenishment in accordance with inventory level standards.
Customer Service
Maintained store operations focused on ensuring merchandise stock availability for fast moving items.
Delivered furniture and other durable goods on time and in serviceable working conditions in accordance with customer expectations. Unloaded and set-up furniture on arrival.
Processed payment collection professionally from customers upon delivery of goods in accordance with invoice data.
Accurately fulfill customer orders, picking the right merchandise item as expected by customers.
Sales Operations Support
Processed and managed customer orders in accordance with sales order details.
Delivered merchandise items and picked up goods from customers for returns, maintenance, or replacement.
Provided cashiering and Point-of-Sale functions, reconciling end-of-day sales receipts with POS data.
Performed store opening and closure, and oversaw in-house and 3rd party maintenance providers in ensuring that store facilities and premises are clean and properly maintained.
Compliance Management
Ensured consistent compliance with regulations as stipulated by the Department of Transportation, including safety regulations in operating trucks, road courtesy, and traffic rules to ensure successful delivery of products and merchandise items to the customer.
Yyyyyy x. yyyyyy
- 201 Town North Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Work History
CSPH Inc.Ÿ Rockwall, XXXXXX
Delivery Driver Apr 2014 Apr 2015
D & B Pizza Inc, Xxxxxx, XXXXXX
Delivery Driver Apr 2013 Apr 2014
Furniture Deal Ÿ Mesquite, XXXXXX
Inventory Manager/ Delivery Driver Jan 2011 Jun 2012
The Fare Room Ÿ Dallas, XXXXXX
Floor Manager Jul Nov 2009
Regal Custom Delivery Ÿ Forney, XXXXXX
Delivery Driver Aug 2006 Aug 2009
Hibbet Sports Ÿ Xxxxxx, XXXXXX
Assistant. Manager Jan Aug 2006
Murphy Oil Ÿ XXXXXX
Cashier Jan 2005 Jan 2006
Dallas Morning News Ÿ XXXXXX
Independent Contractor Dec 2004 Jun 2005
BlockbusterŸ XXXXXX
Customer Service Representative Nov 2004 Jan 2005
EB Brown Ÿ IL
Forklift Driver Jul Nov 2004
Food Fast Ÿ XXXXXX
Night Manager Aug 2003 Jun 2004
Madix Ÿ XXXXXX
Inventory Manager Jun 2002 Jun 2003
Colortyme Ÿ XXXXXX
Account Manager / Delivery Driver Dec 2001 Mar 2002
Furniture Etc Ÿ XXXXXX
Assistant. Manager Jul 2000 Dec 2001
Customized Transportation Inc.Ÿ XXXXXX
Forklift Driver Jun 1999 Jul 2000
Education & Credentials
TRINITY VALLEY COMMUNITY COLLEGE Ÿ Xxxxxx, XXXXXX
Associates Degree, Major: Liberal Arts, GPA: 3.0
Professional Training & Certifications
Class C - Standard Driver's License
Extracurricular Activities/Community Involvement
Member: Toys for Tots (6 years)
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