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Yyyyyy x. yyyyyy

- 201 Town North Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Delivery Transport Operations Manager


Qualifications Profile


    Highly self-motivated and results-driven service professional with more than 17 years providing high-performance customer service, inventory/warehouse management support, delivery transport operations, and sales operations support mostly in the retail, hospitality and transport industries.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong interpersonal communication that inspire confidence and foster teamwork with colleagues across diverse ethnicities and demographics.


Key Expertise

    Operations Management Support

    Retail Service Operations Support

    Customer Order Fulfillment

    Delivery Transport Operations

    Inventory/Warehouse Operations

    Logistics Operations

    Process/Workflow Improvement

    Continuous Quality Improvement

    Inter-Office Coordination

    Relationship Management (Customers, , Public, & Suppliers)

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management


    Forklift ?transport Operations

    Automated Inventory Management System

    MS Office, Email/Webmail, Web Research, & Social Networking


Professional Experience


Delivery Transport Operations

    Provided factory-to-distribution/market delivery as well as door-to-door delivery for consumable/perishable items as well as durable goods as assigned.

    Advised the dispatch office with hourly feedback on exact location, traffic situation, and estimated time of arrival (ETA) for proper notification to clients and timely payment processing upon arrival.

Inventory/Warehouse Operations Management

    Supervised and conducted warehouse operations, ensuring compliance with safety and security regulations, policies, and procedures for shipping & receiving, bulk load build-up and breakdown, and order fulfillment.

    Operated and maintained forklifts and freight transport from warehouse to distribution centers or door-to-door deliveries.

    Oversaw stock control in monitoring inventory shrink and controlling potential warehouse pilferage.

    Handled and processed inventory data and records into a computerized inventory management system, ensuring accurate and complete data capture for inventory accounting and reconciliation.

    Maintained inventory records matching physical count with that of data in Automated Inventory Management Systems.

    Initiated purchase orders for stock replenishment in accordance with inventory level standards.

Customer Service

    Maintained store operations focused on ensuring merchandise stock availability for fast moving items.

    Delivered furniture and other durable goods on time and in serviceable working conditions in accordance with customer expectations. Unloaded and set-up furniture on arrival.

    Processed payment collection professionally from customers upon delivery of goods in accordance with invoice data.

    Accurately fulfill customer orders, picking the right merchandise item as expected by customers.

Sales Operations Support

    Processed and managed customer orders in accordance with sales order details.

    Delivered merchandise items and picked up goods from customers for returns, maintenance, or replacement.

    Provided cashiering and Point-of-Sale functions, reconciling end-of-day sales receipts with POS data.

    Performed store opening and closure, and oversaw in-house and 3rd party maintenance providers in ensuring that store facilities and premises are clean and properly maintained.

Compliance Management

    Ensured consistent compliance with regulations as stipulated by the Department of Transportation, including safety regulations in operating trucks, road courtesy, and traffic rules to ensure successful delivery of products and merchandise items to the customer.



Yyyyyy x. yyyyyy

- 201 Town North Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Work History


CSPH Inc.Ÿ Rockwall, XXXXXX

Delivery Driver Apr 2014 Apr 2015

D & B Pizza Inc, Xxxxxx, XXXXXX

Delivery Driver Apr 2013 Apr 2014

Furniture Deal Ÿ Mesquite, XXXXXX

Inventory Manager/ Delivery Driver Jan 2011 Jun 2012

The Fare Room Ÿ Dallas, XXXXXX

Floor Manager Jul Nov 2009

Regal Custom Delivery Ÿ Forney, XXXXXX

Delivery Driver Aug 2006 Aug 2009

Hibbet Sports Ÿ Xxxxxx, XXXXXX

Assistant. Manager Jan Aug 2006

Murphy Oil Ÿ XXXXXX

Cashier Jan 2005 Jan 2006

Dallas Morning News Ÿ XXXXXX

Independent Contractor Dec 2004 Jun 2005

BlockbusterŸ XXXXXX

Customer Service Representative Nov 2004 Jan 2005

EB Brown Ÿ IL

Forklift Driver Jul Nov 2004

Food Fast Ÿ XXXXXX

Night Manager Aug 2003 Jun 2004


Inventory Manager Jun 2002 Jun 2003

Colortyme Ÿ XXXXXX

Account Manager / Delivery Driver Dec 2001 Mar 2002

Furniture Etc Ÿ XXXXXX

Assistant. Manager Jul 2000 Dec 2001

Customized Transportation Inc.Ÿ XXXXXX

Forklift Driver Jun 1999 Jul 2000


Education & Credentials



Associates Degree, Major: Liberal Arts, GPA: 3.0


Professional Training & Certifications

    Class C - Standard Driver's License

Extracurricular Activities/Community Involvement

    Member: Toys for Tots (6 years)


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