• Dynamic, hands-on leader who offers a background in Multi-Site Property Management, Team Building / Training, Start-Up / Turnaround Operations, Profit / Loss, Budget Control, and Process Improvement, and exhibits an ability to see the big picture within evolving real estate markets to drive success in competitive locations.
• Cost-cutting top performer who boasts above-average career results, and can make sound decisions to reflect positively on operations in alignment with a company s vision, value, and goals to achieve a competitive advantage.
• Ambitious self-starter and quick study who demonstrates expertise at rebuilding, rebranding, and reengineering units, and has been recognized as a national award winner with high-profile companies, including attaining a National President s Award given to the Top 1% of Area Managers and a Diamond and Team Excellence Award (2008).
• Integral executive who boosts the bottom line while reducing turnover, enhancing ROI, and improving market share.

Vice President of Operations

  Capitalized on the opportunity to lead results-focused property management operations, including directing strategic planning of the company s self-storage and multi-family business operations to meet or exceed key goals.

  Developed top-performing new teams across new properties and markets based in NC, OK, and MD, along with effectively handling comprehensive property renovations and key rebranding initiatives based within new markets.

  Recruited, trained, and mentored a team of four district managers across the four states of FL, MD, OK, and ND.

  Developed company s operations manual and marketing plan, built relations with vendors, and cohesively partnered with a new acquisitions team performing initial property visits and due diligence to further grow profits.

  Saved the company thousands of dollars annually in operational expenses.

  Led properties to double in growth and grow total income by 200% (2003 2015).

  Grew business from 16 properties to 33 properties and occupancy from 77% to 95%.

  Developed top-notch new teams, including creating a new Area Property Manager role.

  Led self-storage property renovations and two property rehab projects totaling $1.5 million each.

  Increased revenue by 10% in the first year and by over 30% in 2013 with system occupancy over 95%.

  Developed operational accountability for all levels of the company that more than doubled NOI, along with increasing customer satisfaction and reducing employee turnover in half.

District Manager

  Utilized broad scope of industry knowledge and dynamic business acumen toward leading forward-thinking academy operations within competitive Houston and Memphis markets, including handling all facets of strategic analysis / planning, trends tracking, short- / long-term goal planning, profit / loss, and process improvements.

  Achieved two National Awards for 2008 s performance, including a Team Excellence honor.

  Personally recruited to turn around a struggling Houston area location with 27 units and reduced core staff turnover by half and grew sales and profits to double digit levels for two consecutive years.

  Led the turnaround of a struggling Memphis market covering AR, MS, and TN, including bringing market under budget, reducing multi-site employee turnover, and increasing cash flow 300% YOY.

Area Manager

  Strategically steered high-volume food service operations, including leading targeted decision-making among a results-focused team of 250+ staff with oversight of 10 of the highest volume units in the Southeast and full profit / loss for budgets of $15 million with $15 million in unit sales while handling large-scale inventory control.

  Built a positive brand image and profitable operations by directing key community development and involvement.

  Optimized use of resources and decreased labor costs by carefully planning and prioritizing team member workflow.

  Conceptualized, developed, and implemented an innovative customer scorecard tied to the corporate call center.

  Rated in the Top 5% of all company Area Managers.

  Consistently increased cash flow and profits at 105% of projections.

  Championed Boston Market in securing role as Orange Bowl Youth Football Sponsor.

  Achieved rapid promotion from Assistant Manager to General Manager to Area Manager.

  Achieved highest rated increase in profit margins vs. budget in the Southeast for three years.

  Grew sales to $15 million with sustained 8% annually (company averages declining 5% yearly).

  Developed a high-profile relationship with Fort Lauderdale Chamber and secured Trustee status.

  Decreased employee turnover for five consecutive years to 100% versus the company rate of 225%.

Bachelor of Science in Business & Marketing

Dale Carnegie ￨ Seven Habits of Highly Effective People ￨ Multiple Professional Development Studies

Sales / Marketing ￨ Management Training ￨ Safety ￨ Communications ￨ Cost Analysis ￨ Human Resources Training

Responsible & Effective Hiring ￨ Legal Recruiting ￨ Employee Relations ￨ Diversity Training ￨ Effective Management

Management of Multiple Business Units ￨ OSHA ￨ EEO ￨ APP ￨ Diversity Inclusion ￨ RAP Sessions ￨ 360-Degree Reviews

SiteLink ￨ Falcon ￨ AMSI ￨ Property Solutions ￨ On-Site

CoreLogic ￨ Yardi ￨ Microsoft Office ￨ Microsoft Project ￨ Calendar

Aloha ￨ ESHA ￨ Programs for POS, Sales, Supply, Products, and Profit / Loss

Member, NAEYC ￨ TAEYC (Since 2006)

Chamber Trustee Member Fort Lauderdale, FL

Chief Organizer Orange Bowl Youth-Center Committee

Active Chamber of Commerce Member - Texas ￨ Arkansas ￨ Southeast Florida

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding career with your company, and can offer cross-functional experience in Multi-Site Property Management, Team Building / Training, Start-Up / Turnaround Operations, Profit / Loss, Budget Control, and Process Improvement. I am also well-versed in Strategic Analysis / Planning, Territory Growth / Development, Policy / Procedure Development, Regulatory Compliance, Customer Service, and Client / Business Relations. To complement my background, please note that I attained a Bachelor of Science in Business & Marketing from the University of Houston. I also completed professional training with Dale Carnegie and Stephen Covey s Seven Habits of Highly Effective People, as well as countless other professional development endeavors through past employers.

Recently, as Vice President of Operations for Mindful Management, LLC, I expertly led results-focused property management operations across FL, NC, OK, and MD, including mentoring and managing a team of district managers and directing strategic planning of the company s self-storage and multi-family business operations to meet or exceed key goals. Within this role, I successfully developed top-performing new teams across new properties and markets based in NC, OK, and MD, along with effectively handling comprehensive property renovations and key rebranding initiatives. I also developed the company s operations manual and marketing plan, built relations with vendors, and cohesively partnered with a new acquisitions team performing initial property visits and due diligence.

A sampling of my achievements with Mindful Management, LLC included:

  Growing business from 16 properties to 33 properties and occupancy from 77% to 95%.

  Leading the properties to double in growth and grow total income by 200% (2003 2015).

  Developing top-notch new teams, including creating a new Area Property Manager role.

  Leading self-storage property renovations and two property rehab projects totaling $1.5 million each.

  Increasing revenue by 10% in the first year and by over 30% in 2013 with system occupancy 95%+.

  Developing operational accountability for all levels of the company that more than doubled NOI, along with increasing customer satisfaction and reducing employee turnover by half.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just a sampling of my abilities, please kindly refer to my enclosed resume for additional experience.

I look forward to hearing from you, and thank you in advance for your careful consideration.

Sincerely,

Yyyyyy x. yyyyyy