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Yyyyyy x. yyyyyy

- 2216 A. Aster Rd.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Field office administrator service manager fleet manager (construction automotive industries)


Qualifications Profile


    Highly self-motivated and results-driven management professional with more than 21 years providing high-performance field and shop floor operations support, xxxxxxrts inventory management, and customer service in the automotive and construction industries.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve expected results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork with colleagues and subordinates across diverse ethnicities.


Key Expertise

    Planning & Execution Support

    Customer Service Management

    Relationship Management (Customers, Dealers, & Suppliers)

    Channel. Distribution Management

    Service Support Administration

    Time Management

    Resource Management

    Total Quality Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Productivity Improvement

    Inter-Office Coordination

    Production Planning & Control

    Supply Chain Management

    Policies & Regulatory Compliance (i.e. OSHA, Environment Law, etc.)

    Concurrent Project Management

    Systems/Business Needs Analysis

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory

    Records & Document Management

    MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Plasterer Equipment Co. (John Deere Construction Equipment Dealer)

Product Support Coordinator 2013 Present

Support the comxxxxxxny business, working with 4 dealer locations covering 17 counties in XXXXXX in providing business solutions. Monitor and maintain over 800 equipment units, serving as a "background" fleet manager for over 200 customers.

Relationship Management

    Collaborate with owners, fleet managers, and maintenance managers to provide effective customized programs that meet their business requirements for service quality, rexxxxxxir reliability, and xxxxxxrts availability.

    Worked with clients from construction, to production, pipeline, quarries, and forestry to develop maintenance programs on assets for our customers and ensure compliance with order requirements.

Resource Management

    Provide machine tracking from site to site to ensure proper billing. Monitor machine hours and utilization, as well as dealer rexxxxxxir performance and xxxxxxrts inventory to ensure complete customer satisfaction.

    Meet or exceed manufacturer "benchmarks" covering telematics solutions.

    Communicate with manufacturers to remediate customer complaints on materials and xxxxxxrts delivery.

    Monitor and maintain assets from CO to KY and produce financial reports to management.


General Motors Corp

Service and Xxxxxxrts Director - Orange Buick GMC/Ken Pollock Chevrolet 1995 2013

    Managed xxxxxxrts inventory to ensure continuous availability in meeting customer orders and overall profitability of the Xxxxxxrts & Service Dexxxxxxrtment. Ensured customer satisfaction focused on Doing it right the first time.

    Oversaw weekly xxxxxxyroll and prexxxxxxred /delivered weekly/monthly/quarterly reports.

    Managed and ensured efficient processes/workflows and supervised all technicians and service advisors to ensure compliance with policies, guidelines, and safety regulations of the comxxxxxxny.

    Managed credit memo's from manufacturer to ensure proper xxxxxxyments.

    Submitted reports to manufacturers for warranty reimbursements. Reviewed proper work order documentation to ensure timely xxxxxxyments to xxxxxxrtners and job completion according to client requirements.




Diploma, Secondary Education, LACKAWANNA TRAIL JR. SR. HIGH (1990)

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