Results-driven leader eager to contribute 5+ years of experience to a rewarding opportunity within the finance or sales industry.

         Motivating, hands-on leader who successfully trains, develops and directs high-performance teams.

         Regarded for the ability to optimize use of available resources and appropriately delegate tasks to ensure on-time project completion.

         Seasoned in developing and deploying highly effective strategies to boost overall profitability.

         Consistently recognized for meeting and exceeding objectives within fast-paced environments across multiple industries.

         Bilingual in Spanish and English.

Complete Relocation Services, Portchester, NY 2016-2018

Operations Manager II

         Fulfilled key leadership role within a installation corporation servicing high-profile clientele including Snapchat, Metlife, Apple, Facebook and MLB.

         Demonstrated strong organizational abilities while optimizing use of available resources; successfully delegated tasks for project management team to maximize company profitability.

         Oversaw progress of 15+ simultaneous projects; ensured on-time, within budget completion.

         Streamlined existing tracking and communication processes to significantly improve workflow.

         Maintained open lines of communication between upper level management and team members; relayed pertinent information to appropriate parties.

         Used excellent negotiation skills to ensure favorable terms throughout all agreements with third party companies.

Municipal Credit Union, New York City, New York 2014-2016

Member Service Representative | Financial Advisor (2015-2016)

         Utilized strong industry knowledge to design individualized solutions to fulfill client needs.

         Demonstrated excellent interpersonal skills while promptly resolving inquiries and handling issues.

         Maintained strict adherence to company policies, as well as state / federal laws throughout all operations; performed in-depth audits on a regular basis.

         Continually recognized for exceeding expectations and achieving positive customer satisfaction ratings.

         Succeeded in directing disbursement of over $100K in loans, $100K in credit cards and $100K in car loans.

Bank Teller (2014-2015)

         Delivered high quality service to bank patrons throughout daily operations; strategically identified needs and recommended appropriate financial services / products.

         Strategically boosted branch revenue by designing innovative sales / marketing tactics.

         Thoroughly reviewed financial information for accuracy; resolved discrepancies in a prompt manner.

         Demonstrated strong organizational skills while performing in depth investigations of fraudulent activity and generating detailed reports.

First Republic Bank, New York City, New York 2013-2014

Preferred Banking Client Service Associate

         Strategically identified needs of preferred customers and made knowledge-based recommendations to ensure fulfillment / achievement of financial objectives.

         Demonstrated strong organizational abilities while performing in-depth audits on closed accounts to ensure quality control; reduced errors by 50%.

         Streamlined existing processes to significantly increase efficiency across daily operations; recognized for significant drop in turnaround time.

J.P. Morgan Chase, New Rochelle, New York 2011-2013

Bank Teller

• Built lasting client relationships while simultaneously promoting bank products and services; generated 10+ qualified customer referrals daily.
• Maintained adherence to company and federal regulations while processing 200+ transactions daily.
• Ensured accuracy within all financial operations; succeeded in increasing transaction speed and efficiency by 100%.
• Leveraged strong organizational and analytical abilities to successfully process deposits, withdrawals and transfers.

Bachelor of Business Administration, Lehman College, CUNY, Bronx, New York

Associate of Science in Business Management, Hostos Community College, CUNY, Bronx, New York