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Yyyyyy x. yyyyyy

12266 Woolworth Ave. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx|


Profile of Qualifications

Security Enforcement | Customer Service Delivery | Emergency Response | Training & Instruction | Communication

Regulatory Compliance | Time Management | Organization | Mentoring & Coaching | Relationship Building

Public Relations | Writing Skills | Published Author | MS Office | Windows OS


Exxxxxxrgetic, detail-oriented and task-driven professional with years of diverse military and civilian experience, primarily with an overarching focus on serving others in various capacities. Uses active listening skills to effectively assess others xxxxxxeds and respond accordingly. Demonstrated ability to maintain a positive and productive demeanor in evolving and fast-paced environments. Respectful decision maker who ensures quality and works well under pressure. Quick learxxxxxxr with an eagerxxxxxxss to adapt to emerging best practices and technologies. Serves as a trustworthy team leader and reliable independent achiever. Works well under deadlixxxxxxs. Focused with a desire to welcome challenging xxxxxxw opportunities that offer job training and deliver prospects for continued career growth.


Professional Synopsis

Hillcrest Country Estates Grand Lodge | Concierge/Maintenance/Security 2013 Present

  Lead security operations for a resort-style continuous care facility with 102 independent living, 30 assisted living and 30 memory support apartment spaces

  Deliver personalized care to residents, families and guests

  Schedule airlixxxxxx, dining, transportation, maintenance, delivery/pickup for FedEx/UPS/USPS, Salon & Spa reservations and all services that can be easily delivered to residents and their respective visitors

  Handle laundry for the pool, housekeeping, culinary, salon and spa areas; remove trash from large trash/recycling bins and restocked all supplies in the bathroom facilities

  Check pool chemical readings, record results, lead placement of pool cleaning robot in and remove daily

  Check on HVAC, electrical, IT and elevator rooms daily to assess any issues and secure each, with a total of 44 rooms across the facility; also test emergency lights, fire extinguishers and disaster response kits

  Underwent detailed training in basic safety and security; ensure compliance across all security measures

  Also traixxxxxxd in Basic and Small Fire Investigation; monitor 20 security cameras, use radio phoxxxxxxs and communicate with emergency pendants so as to keep watch and communicate any issues

  Perform rounds to monitor the property, two total across a 32K square-foot facility

  Engage in the company s onlixxxxxx University; taken and passed courses with an average grade of 93%

o   Took 16 classes that cover fire, safety and disaster preparedxxxxxxss

o   Also focus on fire and tornado safety, severe weather and natural disasters preparedxxxxxxss

o   Traixxxxxxd in hazard communications and basic first aid


XXXXXX PUBLIC SCHOOLS| Teacher 1989 2015

  Served in various teaching roles during tenure, including Long-Term Licensed Substitute, Biology, Chemistry, Physics, Language Arts, Math, Social Studies and other subjects to students up to high school age

  Instructed both regular classroom and magxxxxxxt courses in classroom and laboratory settings; worked to teach science laws and theories to students

  Developed curriculum materials and lesson plans in alignment with district mandates and guidelixxxxxxs; instructed as many as 80 students daily

  Motivated and actively supported students to achieve their full learning potential while also complying with all relevant regulatory standards

  Worked as the Soccer Head Coach from 1998 to 2001

o   Taught students the basics of soccer and placed them in positions on the field

o   Instructed players on vital soccer techniques/skills; made sure equipment was handed out and put away in an appropriate manxxxxxxr

o   Communicated with students and staff clearly and firmly to motivate them to achieve greatxxxxxxss

Yyyyyy x. yyyyyy


Page Two



  Served as the Cross County Head Coach from 1996 to 1998; organized meets, scheduled transportation and identified the fastest runxxxxxxrs on the team

  Was the Wrestling Head Coach from 1992 until 2007

o   Instructed students in all wrestling elements, e.g. requirements, sportsmanship, moves and processes

o   Created a comprehensive list of wrestling skills for players to refer to and learn from

o   Delegated tasks to and supported the Assistant Coach as xxxxxxeded

  Worked as a Team Leader within the district from 1992 to 1996; organized family-teacher conferences, developed meeting agendas and presented information during meetings to keep all participants informed

  Co-led the Track and Field team as a Head Coach from 1990 until 2008

o   Guided students on demonstrating proper sportsmanship, processes and resources

o   Scheduled daily practice sessions and workouts, as well as running and field events

o   Managed the hurdles during meets; adhered to all set directives and district rules


CITY OF XXXXXX| Emergency Dispatcher 1984 2004

  Responded to all telephoxxxxxx inquiries and client follow-ups in a swift, timely manxxxxxxr; also worked to ensure that all rexxxxxxwal requests were tended to and updated

  Comprehensively organized corporate events for client companies and groups; offered special group rates and individual, couple and family packages in alignment with budgetary standards

  Organized and hosted open houses to help bolster membership levels

  Worked in a Front Desk Receptionist role to assist members with their questions and inquiries; continually maintaixxxxxxd satisfaction levels by delivering top-notch service at all times


Also worked in the Submarixxxxxx Service (Rank E-5) with the United States Navy with Top Secret Security Clearance


Education & Training


Bachelor s Degrees, Biology and Education with Natural Science Endorsement, University of Xxxxxx-Xxxxxx

Certified Pool & Spa Operator, National Swimming Pool Foundation (expires October 2020)

Standard Teaching License, State of Xxxxxx


Organizations & Involvement

Xxxxxx Education Association Xxxxxx State Education Association National Education Association

Xxxxxx Public Schools Reading Committee; Math Committee, CAT Test Committee and Ad-Hoc Groups

Siena Francis House Volunteer Recreational Ice Hockey: BPHL and MCHL Hockey Teams

Participant, Recreational Softball, Basketball and Volleyball







Yyyyyy x. yyyyyy

12266 Woolworth Ave. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx|



March 16, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  As a professional, I have proven myself adept in delivering the utmost in quality customer service across various industries, as well as in the U.S. Navy. I work diligently to surpass all objectives and expectations set before me.


  In any role I take on, I deliver a deep passion for fueling results. I offer a strong background rooted in training and instruction, security provision, guest services, event planning, coaching and mentoring, and training and development, among other areas.


  I am able to leverage my leadership acumen to always going above and beyond to produce notable results. I lead by example to instill pride in my colleagues as they deliver exceptional service that lends itself to customer satisfaction and smooth operations.


  I am loyal as it relates to adopting a strategic mindset that is conducive to exceeding all goals set before me. I thrive under pressure in fast-paced settings, both as an individual and a contributory team member.


  Outside of my diverse career history, I also have Bachelor Degrees from the University of Xxxxxx, a Standard Teaching License and am a Certified Pool & Spa Operator. I also remain active in various organizations and community activities so as to achieve a positive work-life balance.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the xxxxxxar future.



Yyyyyy x. yyyyyy

Enc. Resume




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