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YYYYYY X. YYYYYY

C-0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com

 

Summary of Qualifications

  IT professional with a strong background administering networks and performing helpdesk duties.

  Five years of valuable, hands-on experience troubleshooting problems and implementing solutions.

  Work history of consistently exceeding performance objectives and demonstrating stellar leadership.

  Earned two achievement medals for helping provide network access or radio communication.

  Outstanding listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of key stakeholders in a fast-paced environment.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Expert with Windows Server 2010-2013; Windows 10 and other operating systems; and Active Directory.

  Proficient with VMware; Microsoft Outlook; Remedy; Adobe Reader; and Acrobat PRO DC.

 

Work Experience

 

Information Technology Specialist, U.S. Army Fort Bragg, NC June 2011-Present

  Showcase stellar leadership while maintaining accountability of millions of dollars in equipment.

  Administer networks, servers and storage resources, and also perform as a Helpdesk Technician.

  Provide valuable, hands-on on-site support assistance to end user laptops and desktops.

  Demonstrate expertise of Cisco routers and switches, including working on patch panels.

  Identify and resolve problems with scanners and printers in an accurate and timely manner.

  Install various components on as-needed basis to achieve performance objectives.

 

Achievements:

  Earned two achievement medals for helping provide network access or radio communication.

  Maintained a constant network uptime of 90%.

 

Education, Training and Certificates

 

CompTIA Security+ Certified; earned May 2013

 

Completed additional training courses

 

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