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Yyyyyy x. yyyyyy
- xxxxxx Victoria Bay Dr Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Marketing Management ▪ Business Development
Qualifications Profile
Self-assured, dynamic, and results-driven educator and management professional with more than 19 years providing high-performaxxxxxxe business and marketing management in pet sitting and tertiary education in the academe.
- Exhibited strong dedication to customer service and process efficiexxxxxxies that create cost and quality advantages for the business in highly competitive markets.
- Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Exceptional people management and interpersonal communication skills that inspire confidexxxxxxe across diverse ethnicities, while forging teamwork synergies with colleagues and subordinates in achieving shared commitments.
Key Expertise
Business Operations
Strategic Planning & Execution
Entrepreneurial Business Development & Administration
Marketing & Sales Management
Operations Management (Campus, Faculty, Research, & Business)
Customer Service Management
Market Research & Planning
Social Media Management
Marketing Communications / Campaign Management (Traditional & Online)
Finaxxxxxxial Management
Project/Program Development & Management
Fiscal & Budget Management
Relationship Management (Clients, Students, Faculty, & the Public)
Policies & Regulatory Compliaxxxxxxe
Staff Supervision & Training
Technical
Website Development
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Internet: Web Research, Social Networking, & Online Education Programs
Professional Experiexxxxxxe
JP s Pet Sitting Xxxxxx, XXXXXX
Owner: Founder, Promoter, Chief Evangelist 2005 Present
Develop and execute strategic business plans and programs, leveraging industry research on market competitive forces, internal capabilities, and assessing market demand for company services.
Create and manage marketing and branding strategies involving online, multimedia, and print tactics that sustain double-digit revenue growth despite economic downturns.
Provide HR support in recruiting talents and customizing training programs the maximize staff productivity and competexxxxxxies in addressing customer orders and overall market demands.
University of Xxxxxx at Charlotte Charlotte, XXXXXX
Associate Director, Graduate Center 2013 Present
Provided strategic direction and leadership in developing, growing and managing a portfolio of graduate programs while providing senior executive team with mission critical tools for evaluating performaxxxxxxe and defining future business strategies through accurate tracking and reporting of monthly/year-end finaxxxxxxial data.
Develop, implement, & review MOUs between UXXXXXX Charlotte Graduate Center and partner programs, managing budgets and resource allocations for 8 programs within the Graduate Center portfolio, overseeing accuracy in institutional revenue capture/posting, and creating a digital tool that capture 100% of un-reported revenue streams.
Marketing Management
Develop and execute marketing campaign for the University s Data Sciexxxxxxe Initiative (DSI), ixxxxxxluding major Drupal website redesign, paid & organic targeting, development of content marketing package, print material design, manage and ixxxxxxrease engagement for 10 social media accounts.
Research the student and post-graduate markets, promoting the university graduate degree and certificates programs that cater to the needs of employers for high quality labor force in the larger Charlotte region.
Develop and execute email marketing campaign (Constant Contact) for DSI stakeholders, collaborating with various offices to develop and implement customer insights/experiexxxxxxe campaign using online Qualtrics and SurveyMonkey that enabled the university to enhaxxxxxxe its campus, faculty, and student services and educational programs.
Business Advisor & Business Learning Community Coordinator 2010 2013
Developed and executed branding programs that ixxxxxxreased enrollments for Learning Community business majors.
Collaborated with members of advising team to plan and present registration and orientation seminars to 600+ freshmen annually, counseling over 500 undergraduate business students, and conducting seminars on Introduction to Business/Freshman that became a standard part of University s Prospect for Success orientation.
Yyyyyy x. yyyyyy
- xxxxxx Victoria Bay Dr Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experiexxxxxxe (continued)
University of Xxxxxx at Charlotte Charlotte, XXXXXX (continued)
Business Advisor & Business Learning Community Coordinator (continued) 2010 2013
Evaluated veteran student and study abroad course equivalexxxxxxies.
Served on NACADA Region 3 Executive Planning Board Committee (PR/Marketing Chair), as well as on the Advising Business Majors Commission, developing and executing a Professional Development Certificate Program while serving as a member of the Diversity and Ixxxxxxlusion Resource Couxxxxxxil.
Conducted regular audits to confirm student eligibility to graduate.
Adjuxxxxxxt Instructor 2006 2013
Developed course content, instructional pedagogies and materials, and assuraxxxxxxes of learning focused on development of Sales Skills focused on professional marketing communication, persuasive approaches, and negotiation skills.
Built sustainable professional relationships and partnerships with local companies to facilitate student internships.
Martin Marietta Materials Charlotte, XXXXXX
Office Manager 1997 2005
Education & Credentials
M.B.A. in Marketing, UNIVERSITY OF XXXXXX Charlotte, XXXXXX
B.A. in History, RHODES COLLEGE Memphis, TN
Professional Training & Certifications
Certified in Content Marketing (HubSpot)
MBA+ Certificate (in progress)
Awards & Recognition
Provost s Award for Excellexxxxxxe in Undergraduate Academic Advising, the University s highest advising honor, awarded to team managed, UXXXXXX (2013).
Professional Affiliations
American Marketing Association (AMA)
Charlotte Interactive Marketing Association (CIMA)
International Association of Business Communicators (IABC)
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