• Licensed & Certified Property Claims Adjuster who makes sound decisions to reflect positively on client and company goals, and works to investigate claims, assess damage, and negotiate highly competitive industry settlements.
• Ambitious Self-Starter who conducts research, analyzes data, resolves issues, and provides superior customer service.
• Top Performer who possesses compassion to handle high-stress situations and intense emotions that follow a natural disaster, fire, flood, or other catastrophe, and who exercises objective assessments to deliver tangible claims results.
• Excellent Communicator who builds synergistic relationships with management, contractors, attorneys, police and fire departments, repair facilities, and customers, and who excels in autonomous and collaborative work enviroxxxxxxents.
• Award-Winning Leader recognized for Courage Under Fire, and who received an award for outstanding performance, attained 2014 s Keith Daily Excellence in Claims honors, and was 2015 s Keith Daily Passion for Excellence nominee.

Property Claims Adjuster ￨ Catastrophe Response Team (2006 Present)

  Lead investigation, evaluation, and payment of claims for personal or property loss or damages by interpreting and applying contract provisions while applying skills in claim procedure, policy, and analysis of records and documentation.

  Offer empathy while listening attentively to customers needs and concerns, along with objectively interpreting, evaluating, and inspecting property damage repair estimates and further recognizing subrogation and salvage issues.

  Interview and communicate among contractors, attorneys, and first responders and collaborate with claims processors.

• Scope damages, prepare estimates, print checks, and review findings with insureds onsite, and also travel as required.

  Reviewed independent adjuster s Xactimate estimates for accuracy.

  Recognized as salvage advocate, including saving the company $15,000+.

  Drove business success by mentoring and coaching team members to achieve results.

  Supported company s charitable endeavors, including providing meals to San Antonio Elementary students.

Special Investigations ￨ Property Theft Team (2004 2006)

  Maximized investigations success by proactively spotting hidden red flags and additional elements that may indicate fraud was committed, including applying comprehensive Reservation of Rights and Non-Waivers as applicable.

  Exhibited multitasking skills toward canvassing neighborhoods, photographing property, and obtaining statements.

  Collaborated with Special Investigation Unit and insureds to identify and resolve questionable claims.

Branch Claims Property Field Adjuster (2003 2004)

  Accurately investigated claims, confirmed coverage, established damages, and negotiated settlement of assigned cases.

  Ensured seamless claims processes by reporting theft, fraud, and arson losses as required to state / industry agencies.

  Built and sustained productive relationships with policyholders, insureds, agents, repair facilities, contractors, police and fire departments, special investigators, attorneys, and others related to the claim investigation to meet key goals.

  Delivered accurate estimates for cost of repair or replacement of damaged or stolen property.

  Continually projected a positive and professional image of the company to exceed personal objectives.

  Successfully adjusted all claims types, inspected damaged property, and determined claims-related damages.

Customer Service Representative (2002 2003)

  Played a vital role in assisting customers with filing claims while explaining methods to customers, identifying ways to protect property from further damage, and communicating issues to supervisors to expedite customer requests.

  Participated in team-based activities designed to improve customer experience and satisfaction rates.

California Fair Claims Certified Earthquake ￨ Wind & Hail Certified ￨ Earthquake & Fire Certified ￨ Fair Claims Practices

California ￨ Georgia ￨ Kansas ￨ Kentucky ￨ Louisiana ￨ Missouri ￨ North Carolina ￨ Xxxxxx ￨ Oklahoma ￨ Texas ￨ Wyoming

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ￨ Lotus Notes￨ Symbility Claims Connect ￨ Heart ￨ Xactimate ￨ CRN

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Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

As an award-winning team player, I am excited to build a rewarding career with your company. I can offer cross-functional experience in Property Claims Adjustment Processes, including facilitating Objective Investigations, Interviewing, Property Damage Inspections, Reports Preparation, and Settlement Negotiations. I am also well-versed in Team Building / Training, Strategic Analysis, Data / Records Management, Project Management, Compliance, and Communications.

Currently, as a Property Claims Adjuster and member of the Catastrophe Response Team for Farmers Insurance, I expertly lead investigation, evaluation, and payment of claims for personal or property loss or damages by interpreting and applying contract provisions while demonstrating skills in claims procedure, policy, and analysis of records and documentation. Within this role, I listen attentively to customers needs and concerns, along with interpreting, evaluating, and inspecting property damage repair estimates and further recognizing subrogation and salvage issues. Furthermore, I seamlessly interview and communicate among contractors, attorneys, and first responders and collaborate with claims processors to achieve goals.

A sampling of my accomplishments include:

  Reviewing independent adjuster s Xactimate estimates for accuracy.

  Achieving recognition as a salvage advocate, including saving the company $15,000+.

  Driving overall business success by mentoring and coaching team members to achieve results.

  Supporting company s charitable endeavors, including providing meals to San Antonio Elementary students.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting OR Delete This Line ].

To complement my background, please note that I hold a Bachelor of Science in Psychology from the University of Wyoming. I am licensed in 11 states and hold certifications in California Fair Claims Earthquake, Wind & Hail, Earthquake & Fire, and Fair Claims Practices. I am also skilled with Symbility Claims Connect, Heart, and Xactimate, among others.

As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

I look forward to hearing from you, and thank you in advance for your careful consideration.

Sincerely,

Yyyyyy x. yyyyyy