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Versatile, results-oriented Administrative Operations Leader with 20+ years of experience in leadership roles within a variety of industries. Advanced experience in leading customer service and operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with internal/external teams.
Operations Management Workflow/Process Improvement Customer Service/Support
Attention to Detail Decision Making/Planning Complex Problem Solving
Time Management Inventory Management QuickBooks Microsoft Office Suite
- Direct day to day administrative operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
- Monitor current rental occupancy and design strategies aimed at increasing occupancy levels in addition to handling both maintenance and bookkeeping logistics
- Oversaw operations within a food service environment which included maintaining mechanical and restaurant equipment along with handling staffing/human resources logistics
- Played a lead role in managing a full facility renovation which included an outdoor patio, banquet room, and mezzanine banquet hall
- Identified contracts for various services such as flooring, walls, paint, lighting, and furniture in addition to handling interior decoration
- Coordinated operations within a busy tanning salon which included greeting incoming clients, implementing operational strategies, and diffusing escalated customer service situations
- Supervised cross-functional teams which required providing individualized coaching and guidance along with handling employee relations issues
- Monitored equipment to ensure functionality, managed financial operations, and worked closely with executive leadership teams
- Acted as a member of a volunteer Firefighter/rescue squad within the community which centered on responding quickly to emergency situations, providing critical care to members of the community, and educating members of the public on general safety
- Attended both monthly and seasonal training sessions, assisted in maintaining fire equipment, and participated in fundraising efforts
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- Directed merchandising logistics within a successful distribution company which centered on traveling to various retail stores and delivering product
- Consistently maintained positive relationships with store management, reviewed merchandise inventory levels, and maintained an expert level knowledge of products
- Recognized as a member of the fire/water restoration crew which was tasked with removing damaged customer belongings and cleaning damage resulting from either fire or water
- Built positive relationships with clients and maintained high levels of professionalism at all times along with ensuring clean-up timelines were met
- Supported daily administrative operations for over 200 retail stores which included generated daily video and game utilization reports along with processing incoming shipments
- Assisted with the customer help desk which required exceptional communication abilities in addition to handling escalated customer situations as needed
Certifications/Training Include, Firefighter I & II, CPR Certified, EMT Training, Hazmat First Responder/Awareness Certified, Incident Safety Officer Certified, Educational Methodology Certified, Clandestine Drug lab Awareness Certified, NIMS Incident Command System for Fire Services, Operations Certified, Vehicle Extraction Certified, and Firefighter Survival & Rapid Intervention Techniques Certified
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Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and administrative support roles with experience in overseeing operations within a variety of organizations, designing innovative operational strategies, and supervising cross-functional team members.
In addition, I have strong experience in building positive relationships with clients, monitoring financial metrics, and increasing operational efficiency and productivity levels.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
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