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Successful Sales/Application Engineer specializing in custom heat exchangers for HVAC and Food & Beverage markets; track record of delivering results across sales, profits, customer service, and overall operations with multi-million dollar annual revenue company
Comprehensive knowledge of industry products, trends and target markets
Expertise in consulting to define needs, delivering customized solutions, presenting competitive quotes, and managing projects from sale through on-time delivery
Dynamic communication and relationship management skills instrumental to productively interfacing with customers, suppliers, managers, and cross-functional teams
Solid qualifications in broad areas of operations, from shipping, receiving and freight negotiations to human resources, budgets and production processes/systems
Sales/Application Engineer/Project Manager, Thermaline Inc-Auburn, WA 2006-Present
Steer sales and projects for heat exchanger company, with additional roles in key areas of engineering, operations and shipping/receiving
As part of 3-member management team, including company owner, play integral role in decision making processes driving direction of company sales, human resources, budgets, new product lines, capital expenditures, and overall growth; have increased sales from $3M to $7M annual as well as reduced lead times on standard models from 5-6 weeks to 3-5 days through implementation of Kanban system
Expertly consult with customers to define project scope and size of custom heat exchanger for their application; present competitive quotes to maximize sales while ensuring solid profit margins
Manage project from order entry, engineering/drawings, purchasing, fabrication, and final assembly to customer follow-up and onsite start-up support
Strategically expand brand leveraging by participating in multiple trade shows annually
Have increased sales, service levels and customer satisfaction by collaborating with programmer in engineering and launching user-friendly online calculator allowing customers to easily size and purchase heat exchangers through website
In concurrent role of Shipping and Receiving Manager, with Shipping Lead as direct report, collaborate in operations, from managing employees to ensuring on-time shipments and accurate receipt, storage and routing of inbound parts; personally handle freight negotiations to secure best rates
Shipping and Receiving Manager, Hydraulic Repair and Design-Puyallup, WA 1999-2006
Effectively hired, trained, directed, and managed team of 8 employees; included evaluating performance, implementing corrective actions, determining compensation increases, and approving vacations
Oversaw local parts pickups and deliveries, order shipments and customer parts drop off/pickup as well as managed internal orders picking and delivery for shop technicians
Persuasively steered freight negotiations to obtain competitive rates
Member, Tacoma Trail Cruisers
Have volunteered hundreds of hours maintaining trails in Capital Forest-Olympia region
Hiring Agent Name
I am currently seeking a challenging new career opportunity as a Sales/Application Engineer. To acquaint you with my qualifications, my resume is included for review; in advance, thank you for your time and consideration.
As demonstrated, I launched my career in the custom heat exchanger industry in 2006 and offer extensive knowledge of products, trends and markets, with specialization in HVAC and Food & Beverage sectors. I am highly effective in consulting with clients to define needs and deliver customized solutions, with a talent for identifying and capitalizing on opportunities to drive high-volume sales. I am proficient in providing competitive quotes as well as managing post-sale projects from order entry, engineering, purchasing, fabrication, and final assembly to shipment, customer follow-up and field/onsite support. Of note, I am also part of a 3-member senior management team, playing a key role in strategic decisions impacting overall operations spanning new product development, production processes, productivity/efficiency, human resources, budgets, and bottom-line profits. In this capacity y I have been instrumental in more than doubling annual sales as well as significantly reducing lead times.
As an employee, you will find me to be a performance-driven leader and collaborative team player leveraged to deliver immediate and long-range results. I am confident that I would be a valuable asset to your organization, and look forward to interviewing with you in the near future.
John D. Smith
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