Yyyyyy x. yyyyyy

Driven, focused, and hard-working Strategic Leader with several years of administrative and operational experience and a proven ability to lead others and oversee daily strategic functions within fast-paced environments. Experienced in managing complex administrative tasks, managing front-desk operations, and assisting in large-scale administrative projects. Highly adept in improving operational efficiency levels in addition to maintaining stellar communication with co-workers, staff, clients, and members of executive management.

Data Entry Management Medical Billing/Coding Strategy Development

Microsoft Office Suite Front Desk Operations In-Home Healthcare Services

Process Improvement Oral/Written Communication Strategy Implementation

  Provide both emotional and physical care to individuals within a home health environment with a concentration on increasing patient satisfaction levels

  Assist in preparing meals, managing hygiene needs, and light housekeeping tasks in addition to consistently monitoring patients for changes in medical status

  Remind individuals to take their prescribed medication, update patient files with new medical information, and provide transportation to appointments

  Oversaw administrative functions within a hospital environment which centered on reviewing medical claims, updating medical records, itemizing bills, and creating explanation of benefits documentation

  Responded to legal requests for medical records, processed secondary insurance billing, updated patient billing notes, and corrected patient billing balances

  Maintained a significant knowledge of the Medi-Tech Patient Accounts system along with Microsoft Office Suite

  Managed several administrative tasks which included processing insurance grant requests specific to kidney dialysis facilities

  Reviewed and processed patient applications, assisted patients with account related questions, and sorted returned checks

Yyyyyy x. yyyyyy

  Coordinated complex clerical tasks which included preparing provider welcome letters, researching provider address information, and developing comprehensive spreadsheets using Microsoft Excel

  Received and forwarded provider mail, oversaw front desk operations, answered a multi-line phone system, and greeted visitors

  Supported billing operations within a busy medical office which required posting patient payments, updated patient files with medical claim information, and ensuring diagnostic/procedure codes are accurate

  Updated the billing database with scanned claim documentation, called providers as needed to obtain missing information, and assisted with special projects

Certified Nursing Assistant, Morning Star Academy, Gaithersburg, MD (2015)

Early Childhood Education Coursework, Montgomery College, Rockville, MD